AWESOME Post-Warranty Experience!
May 26, 2017 15:40:44 GMT -5
cawgijoe, klinemj, and 7 more like this
Post by mash on May 26, 2017 15:40:44 GMT -5
You think you're buying a product for say, sound quality, build quality and bang for buck. This is definitely the case with Emotiva gear I was 100% sold when I first read about them But then comes the day when something happens to a product you buy & you need help. Your product is out of warranty. You bang your head against the wall in frustration, trying to get the company that made your product to help you.
Unless that company is Emotiva. Let me tell you about my experience. I just wasn't happy with the outcome - I was downright blown away.
There is just no way I can ever be talked out of Emotiva gear, period. If I thought I was a loyal "Emotivian" (Emotivite? Emotivile? Emotiver? LOL) before, I most definitely am a rock solid, die-hard, 1000% loyal customer (and fan!)
I bought an XPA 5 what seems like many moons ago. Definitely over 5 years ago - probably 7? In other words - my XPA5 is well out of warranty. I am not going to get into the nitty-gritty details, but suffice to say, my amp was constantly going into protect mode. Emotiva & I worked together to test MANY MANY MANY things but no matter what I tried the amp tripped. (This included trying brand-new equipment hooked up to the amp, swapping interconnects, speakers & cables, power outlets... HOURS of me swapping stuff!)
It was absolutely INSANITY! I send the amp in for repair; but they could not duplicate the problem. But, I asked them to replace (what I thought was) the problem amp module (it wasn't), and the problem persisted. I get an email from Emotiva's VP saying they wanted to help & to send the amp back again - on them. Which I thought was totally awesome.
They took another look at my amp but they could still not duplicate the problem.
And then came the next sentence in the email that blew me away.
Emotiva told me they were sending me a factory refurbished XPA5!
This is an example of a company going above & beyond - I certainly did not expect this with my amp being well out of warranty.
When I am ready to upgrade the XPA5/UPA2 & my PRSC886 you can bet I am picking Emotiva again. I am telling everyone I know looking for A/V equipment to definitely & strongly consider Emotiva. If not for the quality of their products, but most DEFINITELY for their customer loyalty & superior service.
I hope that when folks look up "Emotiva" on the 'net, they stumble across my post. I know buying things from an internet-based retailer is "iffy" to a lot of people. NO ONE should hesitate one bit to buy from Emotiva. TOP quality products, EXCELLENT sound & build quality - and just flat out superior customer service.
Unless that company is Emotiva. Let me tell you about my experience. I just wasn't happy with the outcome - I was downright blown away.
There is just no way I can ever be talked out of Emotiva gear, period. If I thought I was a loyal "Emotivian" (Emotivite? Emotivile? Emotiver? LOL) before, I most definitely am a rock solid, die-hard, 1000% loyal customer (and fan!)
I bought an XPA 5 what seems like many moons ago. Definitely over 5 years ago - probably 7? In other words - my XPA5 is well out of warranty. I am not going to get into the nitty-gritty details, but suffice to say, my amp was constantly going into protect mode. Emotiva & I worked together to test MANY MANY MANY things but no matter what I tried the amp tripped. (This included trying brand-new equipment hooked up to the amp, swapping interconnects, speakers & cables, power outlets... HOURS of me swapping stuff!)
It was absolutely INSANITY! I send the amp in for repair; but they could not duplicate the problem. But, I asked them to replace (what I thought was) the problem amp module (it wasn't), and the problem persisted. I get an email from Emotiva's VP saying they wanted to help & to send the amp back again - on them. Which I thought was totally awesome.
They took another look at my amp but they could still not duplicate the problem.
And then came the next sentence in the email that blew me away.
Emotiva told me they were sending me a factory refurbished XPA5!
This is an example of a company going above & beyond - I certainly did not expect this with my amp being well out of warranty.
When I am ready to upgrade the XPA5/UPA2 & my PRSC886 you can bet I am picking Emotiva again. I am telling everyone I know looking for A/V equipment to definitely & strongly consider Emotiva. If not for the quality of their products, but most DEFINITELY for their customer loyalty & superior service.
I hope that when folks look up "Emotiva" on the 'net, they stumble across my post. I know buying things from an internet-based retailer is "iffy" to a lot of people. NO ONE should hesitate one bit to buy from Emotiva. TOP quality products, EXCELLENT sound & build quality - and just flat out superior customer service.
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