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Post by Mark M. on May 31, 2017 18:48:31 GMT -5
I just bought a used XMC-1 and when I went to power it up it will turn on from the remote. One on the Emotiva logo and the loading bar both show up on the display. After waiting 5+ minutes it still never finished loading the operating system. Is there some way to force the unit to do a hard reset other than through a software option, since I can't get into it?
Thanks.
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Post by knucklehead on May 31, 2017 18:58:39 GMT -5
I'd talk to the person who sold it to you. If you paid for it via PP (best way IMO) you can start a 'not as advertised' claim after 7 days. It's best to try to work it out with the seller first though. Once you file a PP claim it may piss off the seller.
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Post by Mark M. on May 31, 2017 19:03:05 GMT -5
Thanks for the advice. I really hope I can just get it working because I would love to be able to listen to this thing tonight. I bought it through a dealer and I believe I have a 90-day return window, so that should give me some time to see if I can do some sort of a hard reset and get it to load and start working.
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,501
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Post by LCSeminole on May 31, 2017 19:06:06 GMT -5
I just bought a used XMC-1 and when I went to power it up it will turn on from the remote. One on the Emotiva logo and the loading bar both show up on the display. After waiting 5+ minutes it still never finished loading the operating system. Is there some way to force the unit to do a hard reset other than through a software option, since I can't get into it? Thanks. You should take "knucklehead"'s advice and contact the seller, as well as have the warranty transferred to your name if you end up keeping the XMC-1. I'd also contact Emotiva and talk with their Tech Support about your issue. |
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Post by Mark M. on May 31, 2017 19:18:22 GMT -5
I just bought a used XMC-1 and when I went to power it up it will turn on from the remote. One on the Emotiva logo and the loading bar both show up on the display. After waiting 5+ minutes it still never finished loading the operating system. Is there some way to force the unit to do a hard reset other than through a software option, since I can't get into it? Thanks. You should take "knucklehead"'s advice and contact the seller, as well as have the warranty transferred to your name if you end up keeping the XMC-1. I'd also contact Emotiva and talk with their Tech Support about your issue. Thanks, I plan to call Emotiva tomorrow and transfer the warranty and get their help. That's a good suggestion to call the seller right away as well. Thanks |
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