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Post by Thunderduck on Dec 20, 2018 13:16:41 GMT -5
Issue has come up which I believe was there before but did not really dawn on me. Issue is in regards to watching a source, in this case TV, while the XMC is in Standby mode. If the TV and XMC have been off for a long length of time, like over night, the TV when turned on will not have a signal. Have to turn the XMC on for the TV to get a signal. After everything is turned on, I can put the XMC into Standby mode and the TV will continue to broadcast. I can even turn the TV off for a short period of time and then turn it back on and there will be a signal. Kind of scratching my head over this one.
I may be overlooking a setting somewhere. Standby is set to Video Remains On and if it makes a difference Turn-On Input is set to TV. Is there a setting I am overlooking?
If I recall correctly, this feature was working properly before I installed the new HDMI board.
As always, thanks for help/suggestions.
EDIT: I am watching TV right now with the XMC off.
EDIT2: For what it is worth, every thing has been turned off for over an hour and I just turned the TV on and am getting a picture. Can even change Inputs which loses the picture and then go back to the TV Input and the picture comes back on. I have a feeling I was doing something wrong. Believe all is probably as it should be.
EDIT3: Please disregard. It was ME!! Everything is working as it should.
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Post by pjmbarlick on Dec 21, 2018 6:49:35 GMT -5
My goodness! Upgrading to the V3 board has been an exercise in frustration...challenging even the most patient and systematic approach! I wonder if any of you experienced people on here can help me, or hopefully point me in the direction of something I am doing wrong!
Let me start by saying that I did a self install of the board, and because I am used to installing computer boards, the install was very smooth, and the instructions were clear and helpful. After completing the install I upgraded to the latest 5.4 version of the firmware. Again this went very smoothly.
And that’s when th frustration started...
I own a Sony A9f “Master Series” OLED TV...the latest Sony TV. I Also, obviously use the XMC-1 as the heart of my system. I have owned the XMC-1 for at least 3 years now, and apart from a faulty USB Inout port, it has worked flawlessly.
I have a Sony UBPX700 UHD Blu Ray player connected to the XMC-1 ON HDMI port 1 I have windows computer with 4K resolution output connected on HDMI 2 I have an ATV4 (not the 4K version) on HDMI3 I have a Fetch TV (Australian product) outputting in 4K on HDMI 4 ...and a newly acquired NVIDIA Shield with latest firmware on HDMI 5
I am using the ARC out port on the XMC-1 to connect to the ARC input port on (port 3) on the Sony TV
So here is the problem. I understand that the new V3 board requires a little more time when switching inputs to lock onto the incoming HDMI signal. This is an inconvenience but not a major problem.
The major problem I have is that sometimes (quite often) when switching inputs, I can’t get any video signal at all. Often times I have to resort to gaffing around behind the XMC to power off the system, unplug the HDMI cables, power on again, and hope for the best Sometimes this restores signal, and other times not! Sometimes the only way to restore the video signal is to physically unplug the HDMI cable from the recalcitrant port, stick it in another port, get a signal in that port, and then power the system down again, restore the HDMI cable to its original port...and it works again!
The really frustrating problem I am having however is with the NVidia. If I connect the NVidia direct to my Sony TV it works perfectly and gives me multiple options of 4K resolutions, frequency and colour space, all of which the TV is able to handle..I can get a 4K 12it 60hz signal from the shield without a problem.
BUT if I go via the XMC-1 the shield will only give me 4K at 30hz and 4K at 23.97hz using RGB 8BIT and Rec 709 The daft thing is the shield says the recommended resolution is 1920x1080 59.4hz RGB 8 bit Tec 709.
So, has anyone any idea what might be causing all of this? Surely I should be able to expect the XMC to behave better than this, and surely it should have greater display capabilities than the shield seems to think are available?
BTW I have changed HDMI cables multiple ways to eliminate that as a variable.
Any ideas?
Thanks and Happy Christmas to all on this forum
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Post by doc1963 on Dec 21, 2018 7:53:05 GMT -5
pjmbarlick ... backup your settings and re-flash the 5.4 firmware. Then fully power down your XMC-1 (main power switch off) to perform a cold reboot. After that, restore your settings and try again. Re-flashing the firmware seems to be the “magic bullet” that has worked for many of us. Hope this helps...
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Post by sgracing on Dec 21, 2018 11:49:47 GMT -5
pjmbarlick ... backup your settings and re-flash the 5.4 firmware. Then fully power down your XMC-1 (main power switch off) to perform a cold reboot. After that, restore your settings and try again. Re-flashing the firmware seems to be the “magic bullet” that has worked for many of us. Hope this helps... So I had the same issue and had traded boards for an active ARC board , aperantly there turned off from Emotiva before shipping . After new board and 5.4 and a few tweaks this thing is amazing !!! So much fun and very simple. Run everything with the Sony XBRZ9D So far one week and solid !!
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Post by Gary Cook on Dec 21, 2018 15:07:30 GMT -5
Another Aussie, welcome mate. Some tips that work for me;
I have my XMC-1 set on the lowest power standby, that way I don’t have to reboot by switching the power off, I can do it with the remote. I never watch TV without the full sound system, so no big deal if I don’t have standby pass through.
I’m not a flicker of inputs, maybe 1 or 2 times a day, so waiting a few seconds doesn’t cause me much grief. I have learnt that, after changing HDMI inputs, if I wait until the OSD appears on the TV before turning on the next device it works (locks on) every time.
4K is cable fussy, it seems to not like some HDMI cables for no reason, despite how they are branded. I have kept the source connnections really short, 500 or 750 mm. The cable to the TV is 5 metres, that’s the only long run. Cable lengths seem to accumulative, I tried a 2 metre cable while I waited for a couple of days delivery on a short one and had intermittent problems, same brand same spec. So 5+2 metres didn’t work but 5+0.5 does, work that one out. I use the top line HDMI cables from Selby Acoustics.
I’m still running the original 4K software, I haven’t done any updates as it has worked OK for me from day 1 in my system (check signature for the list). Over Xmas I may try updating the software, 5.4 seems like it might becmworth it.
Merry Xmas to all Gary
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Post by doc1963 on Dec 21, 2018 15:55:34 GMT -5
pjmbarlick ... backup your settings and re-flash the 5.4 firmware. Then fully power down your XMC-1 (main power switch off) to perform a cold reboot. After that, restore your settings and try again. Re-flashing the firmware seems to be the “magic bullet” that has worked for many of us. Hope this helps... So I had the same issue and had traded boards for an active ARC board , aperantly there turned off from Emotiva before shipping .After new board and 5.4 and a few tweaks this thing is amazing !!! So much fun and very simple. Run everything with the Sony XBRZ9D So far one week and solid !! Wait... what? You traded boards for one with ARC "active" because they're shipping them "disabled"...? If so, this is something that I might have to look into. It could explain why I can't seem to get ARC to work with my V3 board. I know it's not a configuration issue with my TV because ARC works just fine during the time that I used my AV7703 while waiting for this board. Hmmm...
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Post by sgracing on Dec 21, 2018 16:07:45 GMT -5
That's what I did, I guess it's because of my complaint about the ARC feature. That was the selling point. And the Bravia sync keeps it all in check.
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Post by doc1963 on Dec 21, 2018 16:12:46 GMT -5
That's what I did, I guess it's because of my complaint about the ARC feature. That was the selling point. And the Bravia sync keeps it all in check. Thanks for that. I'll be firing off an email to support over the weekend...
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Post by enricoclaudio on Dec 21, 2018 17:01:16 GMT -5
Some of the recent issues will be fixed with the nest firmware. I just got an email from Lonnie and a new firmware for the XMC-1 will be released soon. They are testing it right now. I know they are fixing the HDR info on OSD when plying SDR content and some others bugs already reported.
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Post by enricoclaudio on Dec 21, 2018 17:03:30 GMT -5
That's what I did, I guess it's because of my complaint about the ARC feature. That was the selling point. And the Bravia sync keeps it all in check. Thanks for that. I'll be firing off an email to support over the weekend... ARC is not a big deal for me as the first thing I do when I get a new TV is turn CEC OFF. Where my XMC-1 is located it's a projector setup so no need for ARC.
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Post by doc1963 on Dec 21, 2018 17:43:39 GMT -5
Thanks for that. I'll be firing off an email to support over the weekend... ARC is not a big deal for me as the first thing I do when I get a new TV is turn CEC OFF. Where my XMC-1 is located it's a projector setup so no need for ARC. I don’t use it as much since I acquired my Apple TV 4K, but there are still a few apps that I prefer to use through the TV. For me personally, it’s not a deal breaker, but if I decide to sell my XMC-1 and move up to an RMC-2, I want everything to work as it should. Right now, ARC doesn’t seem to be...
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Post by pjmbarlick on Dec 21, 2018 17:43:43 GMT -5
Thanks everyone for your help and suggestions. Yes Gary, I am in Melbourne...maybe we should start a “self help” group for Aussies I will try the firmware flash idea and see if that helps. I too am very curious about the comment regarding an “active” ARC board, although I have to say that ARC is working in my system, just not the eARC I asked about in an earlier post. I was thinking about this whole issue overnight and remembering a similar problem I once saw when I was doing live video switching for a video production, using a Roland HDMI switcher. I had four HDMI sources connected, and sure enough, every source was able to pass through its signal to the output bus, but only when it was the active source at power on. As soon as I “switched” from one source to another (the very purpose of the device) I lost signal...nothing. My sources were all different HDMI devices (camera, computer monitor, different camera etc) and in the end I was told the problem was caused by the fact that the different devices were all outputting different video formats through HDMI, and the HDMI switcher could not cope with this. Just like the XMC-1, the Roland switcher could “lock on” to any HDMI signal, but could not “lock off” and “lock on” again to a different signal format in the time required by the hardware to make the switch. The problem never did get resolved, and I returned the unit as not “fit for purpose” So my thinking is we are seeing a similar problem with the XMC. In my case, all my sources have a different video output (as reported in the front panel info). Three are 4K resolution and one is 1080 resolution. Some are outputing 8 bit colour, some 12, and some are YUV and Rec2020 colour space, and others not. So I am guessing (a big correlation guess I know) that this is the same issue and that the XMC is fine when selecting an input at startup...but when switching, it suffers from the same problem, it can’t release the “lock” on its existing signal and “lock” on to the new different format signal quick enough. My lack of sleep thinking about this overnight could well mean all of the above is sleep depraved nonsense... But maybe not... Anyone got any views in this?
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Post by doc1963 on Dec 21, 2018 17:50:24 GMT -5
Thanks everyone for your help and suggestions. Yes Gary, I am in Melbourne...maybe we should start a “self help” group for Aussies I will try the firmware flash idea and see if that helps. I too am very curious about the comment regarding an “active” ARC board, although I have to say that ARC is working in my system, just not the eARC I asked about in an earlier post. I was thinking about this whole issue overnight and remembering a similar problem I once saw when I was doing live video switching for a video production, using a Roland HDMI switcher. I had four HDMI sources connected, and sure enough, every source was able to pass through its signal to the output bus, but only when it was the active source at power on. As soon as I “switched” from one source to another (the very purpose of the device) I lost signal...nothing. My sources were all different HDMI devices (camera, computer monitor, different camera etc) and in the end I was told the problem was caused by the fact that the different devices were all outputting different video formats through HDMI, and the HDMI switcher could not cope with this. Just like the XMC-1, the Roland switcher could “lock on” to any HDMI signal, but could not “lock off” and “lock on” again to a different signal format in the time required by the hardware to make the switch. The problem never did get resolved, and I returned the unit as not “fit for purpose” So my thinking is we are seeing a similar problem with the XMC. In my case, all my sources have a different video output (as reported in the front panel info). Three are 4K resolution and one is 1080 resolution. Some are outputing 8 bit colour, some 12, and some are YUV and Rec2020 colour space, and others not. So I am guessing (a big correlation guess I know) that this is the same issue and that the XMC is fine when selecting an input at startup...but when switching, it suffers from the same problem, it can’t release the “lock” on its existing signal and “lock” on to the new different format signal quick enough. My lack of sleep thinking about this overnight could well mean all of the above is sleep depraved nonsense... But maybe not... Anyone got any views in this? Nah... don’t overthink it until you’ve tried re-flashing the 5.4 firmware. I have three HDMI devices and one of them, my TiVo Mini, outputs 1080p. I can switch between any of the three and they all switch without issue. Get some rest and have another go at it after a re-flash and cold reboot... 😉
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Post by Gary Cook on Dec 21, 2018 19:08:22 GMT -5
Thanks everyone for your help and suggestions. Yes Gary, I am in Melbourne...maybe we should start a “self help” group for Aussies I will try the firmware flash idea and see if that helps. I too am very curious about the comment regarding an “active” ARC board, although I have to say that ARC is working in my system, just not the eARC I asked about in an earlier post. I was thinking about this whole issue overnight and remembering a similar problem I once saw when I was doing live video switching for a video production, using a Roland HDMI switcher. I had four HDMI sources connected, and sure enough, every source was able to pass through its signal to the output bus, but only when it was the active source at power on. As soon as I “switched” from one source to another (the very purpose of the device) I lost signal...nothing. My sources were all different HDMI devices (camera, computer monitor, different camera etc) and in the end I was told the problem was caused by the fact that the different devices were all outputting different video formats through HDMI, and the HDMI switcher could not cope with this. Just like the XMC-1, the Roland switcher could “lock on” to any HDMI signal, but could not “lock off” and “lock on” again to a different signal format in the time required by the hardware to make the switch. The problem never did get resolved, and I returned the unit as not “fit for purpose” So my thinking is we are seeing a similar problem with the XMC. In my case, all my sources have a different video output (as reported in the front panel info). Three are 4K resolution and one is 1080 resolution. Some are outputing 8 bit colour, some 12, and some are YUV and Rec2020 colour space, and others not. So I am guessing (a big correlation guess I know) that this is the same issue and that the XMC is fine when selecting an input at startup...but when switching, it suffers from the same problem, it can’t release the “lock” on its existing signal and “lock” on to the new different format signal quick enough. My lack of sleep thinking about this overnight could well mean all of the above is sleep depraved nonsense... But maybe not... Anyone got any views in this? Foxtel is a *bleep* for different formats, I get 480, 760 and the odd 1080, not only the video but the sound also changes format even during programs for things like adds and station ID. So you never know what you are going to get when you switch to Foxtel, drives the HDM HDCP crazy. I'm in Sydney, there's few of us Emotiva owners around, I've done few system sets ups and serviced a few units before they appointed the Aussie Distributor. Merry Xmas Gary
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Post by modicen on Dec 21, 2018 20:10:14 GMT -5
Hold the phone! So the V3 board I'm about to install does not have ARC enabled?
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Post by sgracing on Dec 21, 2018 20:32:50 GMT -5
Hold the phone! So the V3 board I'm about to install does not have ARC enabled? Mine didn't called Emotiva and they did a swap for one the was active.
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Post by pjmbarlick on Dec 21, 2018 22:17:44 GMT -5
It really shouldn’t be this hard!
So I did as Doc suggested and reflashed the V5.4 firmware. In fact I also did a complete factory reset also, and then painstakingly set everything up again. I also set the XMC into low power mode. After all of this, I switched it all off at the back and then powere up again...
Only to realise that I had now lost ARC audio! I use ARC a lot because I watch Netflix via the Sony TV with its “Netflix Enhanced” and Dolby Vision mode from the TV netflix app. So after a lot of buggering around I realised the rest had turned off CEC over HDMI, and in order to get ARC working I needed to enable CEC.
Once again, switch off st the back, and then back on again, and voila...ARC was back.
But now I have lost the input on HDMI 4, both audio and video on HDMI 4 from the Fetch TV source. And also, no input on HDMI 1 which is the Sony Blu Ray player I have no idea why? They were working after the factory reset and firmware flash, but now they are not. The other inputs seem ok.
In all honesty this is ridiculous! I want to love Emotiva...I really do, but this nonsense would try the patience of a saint! Oh and just for eliminating variables, none of the HDMI cables have been touched or changed.
pne more piece of “detective work” that may give someone a clue...if I use the Emotiva app on the iPhone to change inputs, when I change to one of the inputs with a missing signal, the app input information box at the top tells me the video signal is 1080p/60 (which must be a default reading), but more significantly, the HDMI audio always says PCM 2.0 and the HDMI summary constantly flicks between reading “Auto” and the assigned audio signal for the input.eg. Stereo, or Pro Logic. So this suggests that the XMC is simply not able to lock into the signal.
the question remains...why?
Happy Christmas!!!
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Post by modicen on Dec 21, 2018 22:51:09 GMT -5
Hold the phone! So the V3 board I'm about to install does not have ARC enabled? Mine didn't called Emotiva and they did a swap for one the was active. Why in the world would Emotiva ship it Like that? That Makes no sense. Did they give you a reason by any chance why they ship it with it disabled?
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Post by sgracing on Dec 22, 2018 7:48:48 GMT -5
Mine didn't called Emotiva and they did a swap for one the was active. Why in the world would Emotiva ship it Like that? That Makes no sense. Did they give you a reason by any chance why they ship it with it disabled? All I can say is that I made a complaint to Emotiva and they stated that the original release it wasn't active and they will send one out that has been activated at no cost.
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Post by thrillcat on Dec 22, 2018 9:34:08 GMT -5
Updated my firmware when I upgraded my projector on Friday.
Previously the only issue I had was the occasional no video when I turned it on. A hard reboot with the rear switch fixed every time. This hadn’t happened in quite awhile.
Last night had the opposite problem. Turned it on and had no audio. Hard reboot fixed instantly.
No other problems at all with the new firmware. No banding on AppeTV, etc, the usual suspects.
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