XMC remote control

[brado]

I just received my XMC-2 (traded in my XMC-1). It appears to be working great.Fantastic sound.

Setup went very smoothly, but I am having a problem with the remote. I initially thought it just stopped working. But it turns out it needs to be very close to on axis with the XMC-2, and the range is only around 6 feet. On axis gets me out to around 15 fee. Is this just bad batteries? Has anyone else had this issue? Since the remote has weird little batteries in it, I can't just swap with ones I have around the house.

I should mention that my rack is around 13' from my couch at about 40 degrees off axis. This position was never an issue with my XMC-1 remote, which I'm given to believe is the same as the XMC-2 remote.

Thanks,
Brad

[brado]

Swapping batteries didn't help. Have had some chat with support and a voice mail from Keith. It sounds as if this isn't typical behavior, so we'll have to figure out the next step.

[lynnmass603]

mine does as well its just how the ir eye is cut out off axis is an issue

[creimes]

Do yourself a favor and grab a Logitech Harmony 665, I love it and it regularly goes on sale as well.

Cheers,
Chad

[russb]

I have the same problem and sent Emotiva an email. The response was "put an IR blaster in there." Which is another way of saying "we're not going to fix it."

So that's that, I guess, but at least there's a workaround.

[superhelmi]

Hi,

I had IR problems with several items.
They could be caused by:
- Plasma television
- energy saving lamps
...
Since I use a Harmony Elite, I have connected the IR output from the Harmony Hub directly via cable to IR input of the XMC-2.
It`s by far the best remote I`ve ever had.

Markus

[geebo]

Another Harmony recommendation.