Winger
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Wing-a-ling
Posts: 328
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Post by Winger on Mar 24, 2010 7:20:25 GMT -5
Two years ago, I bought a sub amp from Rythmik Audio. I already had one and wanted a matching second one to run dual subs. I still haven't gotten around to building the second (or finishing the first, so my wife frequently points out). In a roundabout sort of way, I got the "new" amp out only to discover that it didn't work. I called Rythmik, told Brain my story and he suggested a couple of simple tests for trouble shooting. Still nothing. He said to send it back and he'd look at it. Turns out the circuit board was cracked at one of the mounting holes and must have torn a trace on the board when it broke. A week later, I have the amp back and he only asked $25 for all the help and repair which included an entirely new circuit board!
That's the kind of thing that keeps me coming back to buy more products from a company.
-Wing
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ratmice
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I'm not an actor, but I play one on TV.
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Post by ratmice on Mar 24, 2010 7:57:38 GMT -5
Well, you should be happy here then. Every problem I've had has been dealt with quickly and professionally. Emotiva has great customer service.
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Post by tchaik on Mar 24, 2010 8:08:01 GMT -5
i have had the same level of customer service from oppo, parts express, madisound, blue-jeans, monoprice as well as emo. glad to hear about rhythmic because my long-term speaker changes may include their 15 inch servos.
for that matter, up till now i haven't had a bad on-line ht gear experience. maybe i have been just lucky. i'm sure there are some bad ones out their but i have been going on recommendations posted in this forum. so apparently others have been doing the leg work for me. for that i am thankful.
tchaik...........................
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Winger
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Wing-a-ling
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Post by Winger on Mar 24, 2010 9:12:34 GMT -5
Agreed, Emotiva hasn't let me down in any way ('cept that I didn't get a t-shirt last fall when I bought my 6.3's  ) My LPA-1 had a problem and they replaced it rather than repair the power supply that had gone bad and I had a problem with the LMC-1 that they promptly repaired. Something to do with the video processing broke last fall and I'm in line for a UMC, when I called to inquire about the problem and repair, they helped me with a work-around to get by until the UMC is available and then said to send it in then so I wouldn't be down during the repair. Very accommodating. |
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Post by artiek on Mar 24, 2010 9:41:17 GMT -5
So you bought a brand new amp, it was broken, and you had to pay to get it fixed, and you're happy?
You're easy. ;D
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Post by tchaik on Mar 24, 2010 9:58:32 GMT -5
winger,
i am sorry you didn't get your t-shirt. i have an extra one because i got one each with the two amps i purchased for christmas. one went to my newly adopted son, the other is still in the box since i am too fat to wear it. pm me and i will just mail it to you no charge. postage will be negligable so its fine by me. i need 3x for t-shirts to be comfortable. i like them to hang real loose.
tchaik..................;
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Winger
Emo VIPs
Wing-a-ling
Posts: 328
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Post by Winger on Mar 24, 2010 10:48:11 GMT -5
Sweet! You guys are great. PM sent.
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Winger
Emo VIPs
Wing-a-ling
Posts: 328
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Post by Winger on Mar 24, 2010 10:51:17 GMT -5
So you bought a brand new amp, it was broken, and you had to pay to get it fixed, and you're happy? You're easy. ;D Point is that he could've told me I was SOL. He went through extra effort to dig through old stock and find the parts. That and, yeah, I am pretty laid back & easy going.  |
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ntrain42
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Post by ntrain42 on Mar 24, 2010 11:03:34 GMT -5
So you bought a brand new amp, it was broken, and you had to pay to get it fixed, and you're happy? You're easy. ;D Considering he had it for 2 years, I dont think thats a bad deal at all. RYthmik has a 5 year warrenty on driver/enclosure, and 2 years on electronics(amps). Not sure if he was just within 2 years or not on the amp, but I wouldn't be unsatisfied with paying a paultry $25 for a repair/swapout with the time frame in mind. |
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Post by artiek on Mar 24, 2010 12:05:53 GMT -5
My mistake, I read that it was the new one that was bad.
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ntrain42
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Smoke me a kipper, I'll be home before breakfast!
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Post by ntrain42 on Mar 24, 2010 12:14:09 GMT -5
My mistake, I read that it was the new one that was bad. Well technically it was new, he just never opened it up to test it out till 2 years later. Its always a good idea to test your equipment once you receive it to make sure all is in good working order. |
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Winger
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Posts: 328
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Post by Winger on Mar 24, 2010 12:35:06 GMT -5
My mistake, I read that it was the new one that was bad. Well technically it was new, he just never opened it up to test it out till 2 years later. Its always a good idea to test your equipment once you receive it to make sure all is in good working order. In hindsight, I should have provided more detail in my first post. The amp was a discontinued model, closing out the last of his stock. I got it from Rythmik via e-bay, then proceeded to stow it away for 2 years before unwrapping it. Basically Brian covered for my negligence in not verifying the condition of the amp in a timely fashion.  |
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ntrain42
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Smoke me a kipper, I'll be home before breakfast!
Posts: 2,969
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Post by ntrain42 on Mar 24, 2010 17:26:42 GMT -5
Well technically it was new, he just never opened it up to test it out till 2 years later. Its always a good idea to test your equipment once you receive it to make sure all is in good working order. In hindsight, I should have provided more detail in my first post. The amp was a discontinued model, closing out the last of his stock. I got it from Rythmik via e-bay, then proceeded to stow it away for 2 years before unwrapping it. Basically Brian covered for my negligence in not verifying the condition of the amp in a timely fashion. Hehe, well sh!t happens, and regardless sounds like a more than fair deal on the repair/exchange. $25 plus shipping I assume. |
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Deleted
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Post by Deleted on Mar 24, 2010 18:09:36 GMT -5
The best customer service I've had was paradigm . My studio 60's fried a tweeter and a crossover during a crazy lightning storm (lightning hit the house and I was watching a movie them BLAMMMMMMMMMMMMMMM) the sound my speaker made will haunt me until the day I die lol. Anyways, My 60's were 2 years out of warranty but I contacted paradigm directly and told them my story. Not only did they send me out a tweeter and crossover, they sent me full driver and crossover packages for both speaker for free!!!!!!!!!!!!! 4 drivers, 2 tweeters and 2 crossovers. The guy said that there was a good chance the other drivers were hurt as well so he was going to send out a full package just incase. That blew me away, 2 years after the warranty was up too!!! I will now be a paradigm guy for life after that.
My worst customer service experience has to go to........ UPS. If I could have, I would have went to the building the customer service people wait till closing and beat them all with a barbed wire bat in the parking lot. The arrogance of these people including the managers was speechless. and my $400 mono HTPC case was never replaced, or refunded any money after being destroyed by the shipping. The best part was the manager told me if I didn't like it? I should have used fedex.... lol amazing.
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