ERC-1 repair

[glock3540]

Hello Everyone,
I just dropped off my ERC-1 at Emotiva today.

I have a CD in it that will not eject.
I bought this particular CD online (not a ripped CD,etc.)
so I'm not sure why it will not eject.

I talked to Nick several weeks ago and he suggested unplugging the unit for several hours to see if that resolves
the issue. I tried this several times over several days but the CD
still would not eject.
I also mentioned to Nick about the "clipping" issue. My player does indeed not play the first second or so of a CD. I really did not notice it until I read about it on this forum and started paying attention. The fact is; this player sounds so good it just makes you smile everytime you use it. I wonder how it sounds so good
and costs so little!

When I dropped off the unit today, I was again reminded how nice and courteous the Emo staff is. Very kind and helpful.
A guy named Chris seemed surprised the player would not eject. He seemed to think it would be a quick fix and mentioned a couple of possible problems. He also mentioned the reason
the player clips is due to a "timing" issue. He sounded confident that they could fix both problems.

At first I thought Emotiva had moved. In fact they did move..., to the building right next door! I saw Dan Laufman talking to a couple of ladies in front of the "old" building so I'm guessing they still are "in" that building too. It now has a new sign on the building and name on it but I cannot remember the name (sorry). I'm guessing they just needed more space?

I hope to get my ERC-1 back soon. There is a big difference between it and my new IPOD (my first ever) and my old Pioneer Elite player.

Whenever I listen to a CD in the ERC, it just makes me smile.
What better endorsement can a person give?

God Bless,
Brian

[Animo]

I had the same problem with my first ERC.
Luckily, I was able to finesse the CD out of the slot.
I was on the phone with Lonnie the whole time.
Once I freed the CD from the slot, Lonnie said to box it up
and a new one was on it's way. No problems since.

[NorthStar]

When this happens, simply remove the CD player's top cover to access the transport and voila!

* And the reason why it did happen in the first place is because the disc was not properly resting in its tray, by putting the disc too fast in the ditto tray while pushing the "Close" button fast as well, that's all. Simple human error, happens to anybody once in a while.

[glock3540]

Got my ERC-1 back and hooked back up today. Working perfect.
I think the "timing issue" is also now corrected.
Sounds great. Man what a CD player!

[ratmice]

Apr 21, 2010 3:25:20 GMT -5 NorthStar said:

When this happens, simply remove the CD player's top cover to access the transport and voila!

* And the reason why it did happen in the first place is because the disc was not properly resting in its tray, by putting the disc too fast in the ditto tray while pushing the "Close" button fast as well, that's all. Simple human error, happens to anybody once in a while.

No user accesable tray, it's a slot loader.