So disappointed with XPA-2 order

[jackfish]

Dina at Ascend Acoustics did a good job letting me know (and from what I can tell everybody else with a pending order) when there was delay in the expected delivery of my Rythmik F12 subwoofer.

[air1max]

if you don't want to wait. ask if you can cancel your order and get 2 XPA-1s. looks like they are in stock.

[roadrunner]

Jan 18, 2012 15:51:37 GMT -5 galaxy128 said:

Thank you guys for all the inputs. Emo really has lot of supporters here. I will stick with the XPA-2 and hopefully I won't be disappointed again. BTW, I still think EMO has responsibility to inform their customers about any delays to their product. That will save their time and customer's time by avoiding all the unnecessary calls or emails.

I agree that it would be nice if they were to notify you if the product is going to be arriving later than expected, but you are being unfair to Emotiva. You posted they were going to deliver the XPA-2 in LATE January and you are upset two weeks before the end of the month... so you were not even giving them a chance to deliver as expected.

Now that Emo knows they won't have space on a ship they will need time to work at finding out when they will be able to book space. There is a good chance that had you given Emotiva until the end of the month that they would have contacted you to give you a more accurate delivery date. Last year, when Chinese New Years caused similar delays, they did e-mail customers with a revised delivery date.

[LCSeminole]

The XPA-2 page on the Emotiva website now states late February 2012 delivery.

[djoel]

The whole China thing is affecting every one in one way or another, I just had this very same conversation with my boss..They effed up on some fabric orders they where suppose to start making us weeks ago! We came to the conclusion that we're going to start a month earlier to get a jump on this Chinese new year phenomena, being that we're deppending so much on them these days...

The other thing is they're becoming so expensive, for mediocer quality, at least in my field that I'm hoping there's a surge back home..

Here's for big time wishing.

Djoel

[Vermont99]

+2

[Deleted]

We are still expecting a shipment in late January, however an exact date has not been set on when that shipment will arrive. We are also expecting a shipment in February. We are working our way down the reserve list. Where you are on the list decides when you will be contacted once our shipments arrive. If someone on the list is contacted and no longer wants to order the unit, we will contact the next person in line.

We appreciate everyone’s patience and support. Trust us, as much as you want to have the unit in your possession as soon as possible, we WANT you to have it as soon as possible; and be enjoying the product as quickly as we can get it to you! If you have any questions, please contact Emotiva. Thank you!

-Caitlyn

[House]

Can we stop complaining now?

[cleatus]

they DID inform you---just that it will be february!!!

[ljs]

whaaaaaaa??? they have holidays in China? what next? ;D

[ematthews]

Mine is in and will be here Monday. I hope the OP gets the email soon too. I placed my order in December too....

[deckemo]

I guess Im lucky reserved mine late december and I already got it two weeks ago, it definately made my Rti12 produce more bass.

[Deleted]

Jan 18, 2012 15:51:37 GMT -5 galaxy128 said:

Thank you guys for all the inputs. Emo really has lot of supporters here. I will stick with the XPA-2 and hopefully I won't be disappointed again. BTW, I still think EMO has responsibility to inform their customers about any delays to their product. That will save their time and customer's time by avoiding all the unnecessary calls or emails.

I understand your justifiable frustration but I am very glad you elected to hold the course. The XPA-2 is a marvelous amp and I just get the sense you'll be quite pleased and eventually feel it was worth the wait.

Obviously unrelated, I have empathy for you. I bought ratherwife a new washer and dryer for Christmas from Lowes. It was a heck of a deal (almost 50% off) during a holiday sale in late November. They said to expect delivery December 15th. And then Dec 20th...then Dec 28th, then Jan 10... and so on. And we still don't have the units.

I've gotten tired of inquiring and I will wait until they call for the delivery to decide if I want my money back. It was such a great deal that I will probably let me wife decide. She is not complaining but I can tell she's disappointed. I feel bad mostly for her.

Hang in there on the XPA-2. You shall inherit the earth...lol

[pavowren]

Jan 18, 2012 15:51:37 GMT -5 galaxy128 said:

... BTW, I still think EMO has responsibility to inform their customers about any delays to their product. That will save their time and customer's time by avoiding all the unnecessary calls or emails.

i agree with you. i also reserved a xpa-2, awaiting an update from emotiva but decided to send them an e-mail. and to my pleasant surprise, they responded and said i can place an order. of course, i did so immediately and received the amp within a week. yes, they should be more diligent in informing the customer but my take is that emotiva is a small company with limited resources and they must deal with lots of non-serious online reservations. so you must show your intent by proactively contacting them first.

i've now had the xpa-2 for 2 weeks or so and really appreciating my music all over again. the sound is more expansive now with more muscle and presence. my previous amp was a parasound which cost me twice the amount and after 4 years of use, was beginning to act up a bit, power switch not sticking on and that low-level buzz!

i'm happy to report that xpa-2 has absolute zero buzz or hum. i was truly surprised it could be that dead quiet once powered on. i would definitely recommend that you wait as long as possible to experience an xpa-2.

[krazystang]

Sell You Mine For....... $1,500......

[TheGiant]

Hello EMO Additicts,

Just got my notice that my XPA-2 is coming in by Feb 03 and I need to commit by Feb 02. Can't wait!



Paradigm CC-570 V.3 Center

[ematthews]

Nice. Have mine cranked up right now...

[Deleted]

Please consider that even though Emo generally has excellent customer service it is not Nordstrom's or Mag Hi-Fi where they are making significant margins and paying commissions. The price is factory direct to you! I mean direct and not re-badged amps like some of the Internet Direct competition. You will not find a high quality amp with the performance of the XPA-2 any where even close to this price on this or any other planet in the Milky Way. Yes, Emotiva could hire five more employees to send out weekly updates, answer all the where is my order e-mails and generally babysit all customers. Part of the reason they have such great prices is tight inventory control which is a critical part of operating a close to the vest businesses offering such great prices. Ideally they would sell the last XPA-2 in stock on the same day the new shipment arrives from China. This is not possible as much as they try and means there will be an out of stock condition at times. Note also that they only offer their products in one color.

Adding more employees, color choices and keeping products in stock 100% of the time increases their operating costs and would mean a significant increase in price to you. Try to be patient, you will not find a better deal on high quality audio/HT products, period.

[slbenz]

As a medical device manufacturer using China, this time of the year always creates problems with delivery. They need to get with the world program that business never stops. Having several weeks of holiday shut down is a bit excessive. If I could find an alternative source I would do it in a heart beat.