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Post by scalinga on Oct 5, 2012 18:06:41 GMT -5
I bought this unit 2 months ago and the other day I was ready to watch a movie, turn on the unit and then I heard a loud bang with fire cracker like sound. Then the smell of burned ICs and a little bit of smoke showed up. Unplugged everything (XPA-5 and UMC1) and plug it back after 30 seconds. Then a fault on channel 5 with a falshing LED on the XPA-5. I wonder what happened. I called Emotiva and have been given an RMA #, shipped it to them, and we'll see what fried.  I hope this will not happen again because shipping this item for warranty is a pain (cost and weight). |
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selkec
Emo VIPs 
SCREW YOU GUYS, IM GOING HOME!!!
Posts: 3,779
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Post by selkec on Oct 5, 2012 18:56:00 GMT -5
YOu can have them get you the shipping lable or a discount price
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Post by scalinga on Oct 7, 2012 11:31:38 GMT -5
Well, I tried getting a shipping label but they said they can only ship it to me for free and I have to absorbed the cost of shipping it to them.
If this AMP blows up again after they have fix it then I will sell it including the UMC1 and move on to a different brand. I've got four friends looking to upgrade their audio/home theater gear and waiting how this will turn out. They love the sound quaity of it but if reliability is not there then they will look in to something else.
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klinemj
Emo VIPs
Official Emofest Scribe
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Post by klinemj on Oct 7, 2012 11:59:12 GMT -5
Failures are very rare on Emo equipment. While I understand your frustration being one of the very few failures, don't get too down. Overall, the equipment sounds great and is typically very reliable.
Mark
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Post by frenchyfranky on Oct 7, 2012 12:15:59 GMT -5
Well, I tried getting a shipping label but they said they can only ship it to me for free and I have to absorbed the cost of shipping it to them. If this AMP blows up again after they have fix it then I will sell it including the UMC1 and move on to a different brand. I've got four friends looking to upgrade their audio/home theater gear and waiting how this will turn out. They love the sound quaity of it but if reliability is not there then they will look in to something else. 30 years in this hobby and passion, I owned a lot of different brand names and none were perfect in QA, I had to return many products over the years and the higher priced products is not necessary QA guaranty what ever the brand name. Emotiva doesn't redefine the QA but they are not worst then competitors and they have IMO one of the best after market service's. Where Emotiva is excellent, is the quality versus price ratio, if you're willing to pay much more, it's up to you. The final choice is yours.  |
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Post by macromicroman on Oct 7, 2012 15:27:14 GMT -5
Hate hearing these equipment failures especially on the XPA-5 since I just bought one about a month ago. Hope it gets fixed and it was just something strange and simple and not common to these amps.
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Post by scalinga on Oct 24, 2012 17:40:50 GMT -5
I have received my repaired XPA-5 and according to the worksheet they replaced the module. No more power fault when powering the system up. But now my UMC-1 has no sound. I think it damaged my UMC-1 after to what happened to my amp. It has all the video and it can sense that the signal is dolby digital but no sound. I think it damaged the sound board after the lound bang from my amp. I am calling Emotiva again. This really sucks!!!!
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Oct 24, 2012 17:41:44 GMT -5
I have received my repaired XPA-5 and according to the worksheet they replaced the module. No more power fault when powering the system up. But now my UMC-1 has no sound. I think it damaged my UMC-1 after to what happened to my amp. It has all the video and it can sense that the signal is dolby digital but no sound. I think it damaged the sound board after the lound bang from my amp. I am calling Emotiva again. This really sucks!!!! That does suck bro  |
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selkec
Emo VIPs
SCREW YOU GUYS, IM GOING HOME!!!
Posts: 3,779
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Post by selkec on Oct 24, 2012 18:17:57 GMT -5
YOu can have them get you the shipping lable or a discount price How much was shipping? I know for a fact depending on who you speak too that you can pay them for a shipping label at their cost. I paid around 24 to ship mine in after I broke mine |
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traider79
Sensei
Getting used to new look
Posts: 434
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Post by traider79 on Oct 24, 2012 19:09:59 GMT -5
Something lime this happened to me a few years ago with a receiver I had same thing with the bang and smoke. Turns outthe center channel wire came loose and touched eachother the thing was trash after that. The Emotiva customer service is great. I hope all turns out well with you
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Post by jjmatrix on Oct 24, 2012 19:19:07 GMT -5
That REALLY sucks; I had no less than 3 pieces of equipment all Emotiva that got fried during a lightning storm and I suffered until I got them fixed.
Emo provided excellent service, though it wasn't the equipment's fault; it's a very good feeling to know that no matter what happened, the company will do everything in their power to get you back up and running.
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Post by The Mad Norseman on Oct 24, 2012 21:23:26 GMT -5
Wow, good luck getting everything up and running well again! (A loud bang, and puffs of smoke are never good things with audio/video equipment!  ). Please re-post (again) and let us all know the 'whats and whys' involved - thanks! |
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Post by paintedklown on Oct 25, 2012 1:40:14 GMT -5
I have received my repaired XPA-5 and according to the worksheet they replaced the module. No more power fault when powering the system up. But now my UMC-1 has no sound. I think it damaged my UMC-1 after to what happened to my amp. It has all the video and it can sense that the signal is dolby digital but no sound. I think it damaged the sound board after the lound bang from my amp. I am calling Emotiva again. This really sucks!!!! Dang man...that does suck. The positive in this situation is Emotivas top notch customer service. I am sure they will get you taken care of. Please keep us updated on how it goes. Good luck. |
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kt10r
Emo VIPs
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Post by kt10r on Oct 25, 2012 9:43:10 GMT -5
Make sure the balanced/unbalanced switches didnt get moved while they were testing the amp at emotiva.
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Post by scalinga on Nov 22, 2012 3:56:05 GMT -5
Got everything back from EMO and everything seems to work fine for the last few weeks. I have been toying around this UMC1 and XPA-5 with the B&W P5 and Energy Veritas 6.2 and it really sound good. So far so good as it has been running long times everyday. Thanks EMO.
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hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
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Post by hemster on Nov 22, 2012 4:02:38 GMT -5
Glad to hear. Enjoy! |
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Lsc
Emo VIPs
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Post by Lsc on Dec 16, 2012 20:53:26 GMT -5
I bought this unit 2 months ago and the other day I was ready to watch a movie, turn on the unit and then I heard a loud bang with fire cracker like sound. Then the smell of burned ICs and a little bit of smoke showed up. Unplugged everything (XPA-5 and UMC1) and plug it back after 30 seconds. Then a fault on channel 5 with a falshing LED on the XPA-5. I wonder what happened. I called Emotiva and have been given an RMA #, shipped it to them, and we'll see what fried. I hope this will not happen again because shipping this item for warranty is a pain (cost and weight). Just happened to me. :-( |
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Post by PGT on Dec 16, 2012 23:41:29 GMT -5
I used to write service tickets when this happened saying "PUT THE SMOKE BACK IN!". The techs were none too happy with my "humor". Heh.
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Deleted
Deleted Member
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Post by Deleted on Dec 20, 2012 6:18:31 GMT -5
I've had my XPA-5 for four years without a hitch. Well, I had a fuse blow about two years ago but even a dufenshmirtz like me could fix it once I had the correct fuse. But as far as weird stuff going on like the OP, nothing of the sort. I just get used to it working perfectly all the time. Sounds like the OP resolved his issue, though. Good news. Hate hearing these equipment failures especially on the XPA-5 since I just bought one about a month ago. Hope it gets fixed and it was just something strange and simple and not common to these amps. |
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Post by audiohead on Dec 20, 2012 6:29:23 GMT -5
My XPA-5 going strong and stays on most of the time 24/7.With the weekends it gets no rest at all with moves sports and so on.Sad too see one of these units fail they are built like a tank.Oh got it new about a year ago.
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