Returning XPA-2 For Repair

[daniel22]

I will soon be returning my XPA-2 to Emotiva for service. (right channel is no longer working). I don't have the original packaging and the service department indicated that they don't provide packaging materials. I'm looking for suggestions on the best way the ship and package the XPA-2 while avoiding any damage. Also, is there anything I should check before shipping this back. All lights work, there was no popping noise or smoke. Any suggestions would be appreciated.

XPA-2
XPA-3
UMC-200
Oppo 93
Von Schwiekert VR3

[frenchyfranky]

Did you first checked the balance unbalance input selector switch position?

After this, did you called the Emo service for a summary troubleshooting?

[daniel22]

XPA-2
XPA-3
UMC-2
Oppo 93
Von Schweikert VR4

Thank you for the response. I did check the balanced and unbalanced switches as well as the selector switch. I also spoke to a service rep from Emotiva who also suggested checking the switches but offered no other suggestions. I did ask about the of a fuse being as issue and he said that would not be the case if one of the two channels was working. I have checked for any loose connections.

Any thoughts on packaging?

[mshump]

I would suggest a local pack and ship type store, it costs a bit but they usually pack thinks up very well for shipment.

[bootman]

Emotiva used to sell the shipping boxes.
I'm surprised they stopped this. It guarantees (as much as possible) safe shipping.
Are they at least offering you a shipping discount back to them? (via their shipping account)

[powxpa]

I called Emotiva a few months ago, they have boxes for sell. Maybe you need to call them again and ask for purchasing a box from them. XPA 1s' boxes are $35/each shipped to your door when I checked about two months ago.