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Post by reed on Jul 16, 2013 9:06:26 GMT -5
Last week I received my new UMC-200 from Emotiva, inserted it into my home
theater system and all was working fine until last night. I have a basic cable
TV coaxial cable connected directly into my plasma display and was using the
HDMI output from the UMC-200 into the plasma display to send the TV audio into
the UMC-200 via the ARC function. Last night when I turned on my HT system,
there was no audio when I selected the TV input on the UMC-200. I turned off all
of the components and switched off the power at the wall switch. After a few
minutes I turned the power back on, powered up the HT system and the ARC audio
feed from the TV to the UMC-200 worked fine. This morning the problem has
returned and powering down the entire system did not remedy that. I connected a
Toslink cable between the plasma display's optical digital output and the
UMC-200's optical input. That connection works fine. I would appreciate any
insight and suggestions to hopefully remedy this issue. I am using a new HDMI 1.4
cable between the UMC-200 and the plasma display; I doubt the ARC function of that
cable has gone bad.
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Post by Andrew Robinson on Jul 16, 2013 9:25:58 GMT -5
Last week I received my new UMC-200 from Emotiva, inserted it into my home theater system and all was working fine until last night. I have a basic cable TV coaxial cable connected directly into my plasma display and was using the HDMI output from the UMC-200 into the plasma display to send the TV audio into the UMC-200 via the ARC function. Last night when I turned on my HT system, there was no audio when I selected the TV input on the UMC-200. I turned off all of the components and switched off the power at the wall switch. After a few minutes I turned the power back on, powered up the HT system and the ARC audio feed from the TV to the UMC-200 worked fine. This morning the problem has returned and powering down the entire system did not remedy that. I connected a Toslink cable between the plasma display's optical digital output and the UMC-200's optical input. That connection works fine. I would appreciate any insight and suggestions to hopefully remedy this issue. I am using a new HDMI 1.4 cable between the UMC-200 and the plasma display; I doubt the ARC function of that cable has gone bad. I spoke to some of our guys here in the office re: your issue and since the issue seems to be intermittent you might want to try disabling any audio CEC controls inside your display as this may be the root cause. Also, try another HDMI cable. Do each individually to better isolate the problem though  . If these don't remedy the problem please give Emotiva a call. |
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Post by doc1963 on Jul 16, 2013 10:44:00 GMT -5
You also want to make sure that your display powers on first in the chain. The fail-safe HDMI start-up sequence should always be Display (Sink) > Processor (or AVR) > Source.
If disabling all CEC functions doesn't work and you're sure the start-up sequence is correct, try another cable (making sure the cable also supports ARC).
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Post by reed on Jul 16, 2013 11:28:31 GMT -5
Thanks for your help folks! Ray Elkins at Emotiva quickly answered my email to technical support and the problem was quickly resolved. It was a CEC issue.
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Post by Andrew Robinson on Jul 16, 2013 11:31:51 GMT -5
Thanks for your help folks! Ray Elkins at Emotiva quickly answered my email to technical support and the problem was quickly resolved. It was a CEC issue. Love it! That's what I like to see/hear! Enjoy my friend. |
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bootman
Emo VIPs 
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Jul 16, 2013 12:09:35 GMT -5
Do you think there would be a possibility of having customer support available on the forums for issues like this?
Sure this community is great with answers but sometimes a more direct link may be required.
especially for out of CONUSA customers who can't always call during US CST normal business hours.
Just a thought.
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Post by chaosrv on Jul 16, 2013 12:17:27 GMT -5
I think that would be a good idea but I don't see how it would function any different that it does not except for maybe a new subsection on the forum. There would be no way to stop forum members/customers answering questions which could potentially impede Emotiva's ability to help the person. OR worse a forum member gives bad advice and Emotiva gets the blame/bad rep. Unless we can let people start a thread but only have Emo staff answer it.
What I would actually prefer to see is a searchable knowledge base (either by keyword or model number) on the Emotiva website with frequently asked questions & issues.
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Post by Andrew Robinson on Jul 16, 2013 12:21:03 GMT -5
What I would actually prefer to see is a searchable knowledge base (either by keyword or model number) on the Emotiva website with frequently asked questions & issues. We're working on something similar for you guys. No hard ETA but we're all working on it. There is a lot going on here behind the scenes that will only help to make our customer service THAT much better. |
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Post by bolle on Jul 20, 2013 8:45:54 GMT -5
Finally some manuals which deserve the name perhaps?
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Post by saarg on Jul 20, 2013 9:11:17 GMT -5
Finally some manuals which deserve the name perhaps? The pdf files that is named manual where supposed to be manuals!? I thought they where just specifications named wrong  |
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Post by bolle on Jul 20, 2013 9:12:30 GMT -5
They wouldn´t even pass for specifications in any of my projects... ;-)
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Post by Porscheguy on Jul 20, 2013 9:29:12 GMT -5
Do you think there would be a possibility of having customer support available on the forums for issues like this? Sure this community is great with answers but sometimes a more direct link may be required. especially for out of CONUSA customers who can't always call during US CST normal business hours. Just a thought. I've always been a big proponent of calling Emotiva for support, and have encouraged many member to do so over the years, only to get flamed by a lot of guys who think this is the place for support. The few issues I've have had have been solved in Tennessee with a simple phone call, tech support is great. I will never understand why someone would come here looking for answers. Most members while well intentioned, are just guessing most of the time. |
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Post by bolle on Jul 20, 2013 9:40:32 GMT -5
For example the business hours of Emotiva are difficult for international buyers. Also difficult problems can be better explained (and re-read by the support staff) in written form and also enhanced with screenshots, measurements or recording files of strange noises or video glitches. This isn´t possible via phone.
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Jul 20, 2013 9:47:17 GMT -5
I agree with Bolle about the quality of the Emo Owners Manuals. This is one area where Emo is sadly deficient. Way back when I offered my services to Emo to re-write the UMC-1 manual. Never heard a word back...
-RW-
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Post by suffolk112000 on Jul 20, 2013 11:19:12 GMT -5
Do you think there would be a possibility of having customer support available on the forums for issues like this? Sure this community is great with answers but sometimes a more direct link may be required. especially for out of CONUSA customers who can't always call during US CST normal business hours. Just a thought. I've always been a big proponent of calling Emotiva for support, and have encouraged many member to do so over the years, only to get flamed by a lot of guys who think this is the place for support. The few issues I've have had have been solved in Tennessee with a simple phone call, tech support is great. I will never understand why someone would come here looking for answers. Most members while well intentioned, are just guessing most of the time. I think the below response is where you see some of the people asking on the forum. obviously not all, but some. I have always called Tennessee when I need questions answered as well. But then I live in MI. For example the business hours of Emotiva are difficult for international buyers. Also difficult problems can be better explained (and re-read by the support staff) in written form and also enhanced with screenshots, measurements or recording files of strange noises or video glitches. This isn´t possible via phone. I agree. And sometimes this is the case. But sometimes people just wrongfully go to the forum for answers. Emotiva would be doing itself a great service by adding some kind of customer service on the forum. Actually, it would be very fun and informative to read. |
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Post by Porscheguy on Jul 20, 2013 11:54:03 GMT -5
If they do it should have its own category.....
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bootman
Emo VIPs
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Jul 20, 2013 14:13:20 GMT -5
If they do it should have its own category..... Agree 100%. It should not be mixed in with the general posts. |
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Post by Porscheguy on Jul 20, 2013 14:26:02 GMT -5
If they do it should have its own category..... Agree 100%. It should not be mixed in with the general posts. Perhaps its own tab call Product Support |
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Post by bolle on Jul 21, 2013 11:06:38 GMT -5
Good idea imo.
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Post by echo512 on Jan 29, 2019 21:51:36 GMT -5
Thanks for your help folks! Ray Elkins at Emotiva quickly answered my email to technical support and the problem was quickly resolved. It was a CEC issue. Hi. I have similar issue... Can you elaborate how you resolved your issue? Thanks! |
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. If these don't remedy the problem please give Emotiva a call.
