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Post by Polarbear9977 on Dec 17, 2013 9:43:24 GMT -5
Hi,
Just received mini-x and left channel has gone completely silent for many times. I now know that it is not a connection problem since I can duplicate the issue by turning amp off, changing signal cables and turning amp on again. Then, left channel would go silent.
If I turn the amp off and on couple of cycles, left channel usually comes back on. This is really frustrating and the amp is new.
Anyone encountered similar issue? Any idea what is going on?
Thanks.
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Post by mshump on Dec 17, 2013 9:47:02 GMT -5
Suggest you call EMO tech support
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Post by GreenKiwi on Dec 17, 2013 9:49:14 GMT -5
^^^ what he said
Beyond the obvious of double checking all connections and reversing various cables, one set at a time to ensure it is the mini-x and not some cables.
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Post by GreenKiwi on Dec 17, 2013 9:50:05 GMT -5
I see you reversed the signal cables did you try reversing the speaker cables?
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Post by Polarbear9977 on Dec 17, 2013 9:55:50 GMT -5
Greenkiwi,
I did all of the above. I even used multimeter to make sure all cables are good.
The only thing works is turn the amp on and off.
Thanks for your suggestions!
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DYohn
Emo VIPs 
Posts: 18,348
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Post by DYohn on Dec 17, 2013 10:19:27 GMT -5
Sounds like a hardware issue, probably a bad IC. Time to: Suggest you call EMO tech support |
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Post by GreenKiwi on Dec 17, 2013 10:20:10 GMT -5
Then I think it's off to emo support. We the "followers" aren't going to be of much use once it gets beyond fuses and cable connections.
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Post by Polarbear9977 on Dec 17, 2013 10:24:35 GMT -5
Thanks for all of your replies!
I did email support and still waiting for their reply.
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Post by macromicroman on Dec 17, 2013 11:00:57 GMT -5
I had a similar problem with an Mini-x. One channel went to no sound after about a month or so of use. I would call Emotiva, tell them the problem. They will probably give you an RMA number and tell you to send it in for repairs. They probably are busy now since it is close to the Holidays so it might take awhile to get fixed. Time varies over a wide range for service. I one sent in an UPA-200 and got it back in about one week. They had the mini-X for over a month.
Good luck. They will get it working for you.
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DYohn
Emo VIPs
Posts: 18,348
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Post by DYohn on Dec 17, 2013 11:27:44 GMT -5
Thanks for all of your replies! I did email support and still waiting for their reply. Calling will get far better results. 1.877.EMO.TECH (1.877.366.8324) |
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Post by polarbear on Dec 17, 2013 20:43:35 GMT -5
Thank you so much for all of your help!
I will give support a call tomorrow. Another issue is that the amp is now in Hong Kong and I hope support can figure out a way to do the repair economically. I am expecting they may send me replacement board.
Any similar experience?
Thanks again y'all!
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Post by polarbear on Dec 18, 2013 9:37:54 GMT -5
Call support. Got it resolved, replacement board on the way. Great CS!
Thank you all!
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Post by GreenKiwi on Dec 18, 2013 11:35:40 GMT -5
Excellent. The great emocs strikes again. Glad you've got it sorted.
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Post by polarbear on Feb 6, 2014 21:45:04 GMT -5
Update on the issue:
Installed new amp board and it worked for a while then the same issue happened to the new board. Only that, this time right channel went completely dead. I wonder whether the source of the problem is else where.
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