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Post by dwkdnvr on May 13, 2014 9:23:13 GMT -5
Hi, I've had an XDA-2 for a bit under a year, and it's recently started exhibiting what I think is a problem with a stuck muting relay/circuit. When powering up either from standby or a hard power off, I frequently/generally get no sound. The display correctly shows the sample rate for the selected input which I think means that it has locked on the signal, but no sound. Going through a repeated cycle of powering off/on eventually results in things resolving themselves, but this process is getting longer fairly quickly. When I first had the problem a single off/on cycle usually restored things, but now it's taking 8+ cycles in most cases. Once the unit is on and functioning, there doesn't seem to be any further problem. Leaving it on is a workaround, but since I currently have the amp triggered from the XDA though I'd prefer to not have to leave everything powered up. A similar symptom seemed to be reported here, emotivalounge.proboards.com/thread/35659/thoughts-experiences-new-xda-2 , but that user indicated that the problem went away without any further intervention. I have email into emotiva support, but thought I'd check here to see whether this is something that has been seen before, and/or whether there are any suggestions on how to further diagnose or mitigate. Of course, this has gone from an annoyance to a real problem right when I moved the XDA-2 from my office system to our main living room TV system. In my office, it wasn't happening as frequently and it was only me that was involved. Now, it's become a real problem in just getting the system turned on, and the wife isn't quite as understanding. Not to mention that if I'm going to have to send this in for service, I'll have to come up with a backup plan since the XDA is the control center for the system. My credit card hopes that backup plan doesn't involve a DC-1...... thanks for any feedback. DK |
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Post by novisnick on May 13, 2014 9:32:02 GMT -5
Hi, I've had an XDA-2 for a bit under a year, and it's recently started exhibiting what I think is a problem with a stuck muting relay/circuit. When powering up either from standby or a hard power off, I frequently/generally get no sound. The display correctly shows the sample rate for the selected input which I think means that it has locked on the signal, but no sound. Going through a repeated cycle of powering off/on eventually results in things resolving themselves, but this process is getting longer fairly quickly. When I first had the problem a single off/on cycle usually restored things, but now it's taking 8+ cycles in most cases. Once the unit is on and functioning, there doesn't seem to be any further problem. Leaving it on is a workaround, but since I currently have the amp triggered from the XDA though I'd prefer to not have to leave everything powered up. A similar symptom seemed to be reported here, emotivalounge.proboards.com/thread/35659/thoughts-experiences-new-xda-2 , but that user indicated that the problem went away without any further intervention. I have email into emotiva support, but thought I'd check here to see whether this is something that has been seen before, and/or whether there are any suggestions on how to further diagnose or mitigate. Of course, this has gone from an annoyance to a real problem right when I moved the XDA-2 from my office system to our main living room TV system. In my office, it wasn't happening as frequently and it was only me that was involved. Now, it's become a real problem in just getting the system turned on, and the wife isn't quite as understanding. Not to mention that if I'm going to have to send this in for service, I'll have to come up with a backup plan since the XDA is the control center for the system. My credit card hopes that backup plan doesn't involve a DC-1...... thanks for any feedback. DK Some forum members have found that a faulty remote control was the problem. I know that sounds crazy,,,,but that's what it was, stuck button. remove the remote from the room and remove batteries, manually operate the DAC and see what happens. I sure hope that's all it is! I know you'll let us know. Good Luck. Nick |
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Post by wizardofoz on May 13, 2014 12:32:57 GMT -5
Take off the top if you are game and tap the relays with the end of a pen or handle of a smaller screwdriver. It could be a dry joint too
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Post by brubacca on May 13, 2014 16:10:14 GMT -5
From others history, e-mail is not the fastest way to engage Emotiva tech support. A phone call really is the way to get the ball rolling.
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Post by dwkdnvr on May 15, 2014 9:16:59 GMT -5
remove the remote from the room and remove batteries, manually operate the DAC and see what happens. I sure hope that's all it is! I know you'll let us know. Good Luck. Nick You can't seriously expect me to believe that a remote control can effect the behavior of the muting circuit? All it does is send some IR codes. The muting circuit is far removed from this...........except.........that......... well, it seems to work. Ok, only once so far. Pulled the batteries from the remote last night, and this morning brought it out of standby from the front panel. No problem - came up immediately. I'll want to see more success before believing it's 100% solved since I definitely tried starting it from the front panel at times when it was misbehaving. The progression of the symptoms does seem to be consistent with what you'd expect from failing batteries in a remote, though. I'll get some new batteries (I have lots of AA on hand, but no AAA), and since I was already supposed to have programmed the Harmony for this setup I'll have to get on that and see whether it behaves any differently. Thanks for the suggestion though, as crazy as it is. |
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Post by dwkdnvr on May 15, 2014 9:18:08 GMT -5
From others history, e-mail is not the fastest way to engage Emotiva tech support. A phone call really is the way to get the ball rolling. They did get back to me with an RMA number, although it took a day or so. I'm really hoping to not have to send it back, though. |
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Post by novisnick on May 15, 2014 9:35:26 GMT -5
Yes, it sounds crazy and I've never in countered this problem but another member has and he found that this was in fact the problem and the cure. Crazy?  ?yes,,,,,did it work for him? ? Yes!!!!! What can I tell you? Good luck, Peace, Nick |
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Post by novisnick on May 16, 2014 23:44:59 GMT -5
Well, does it work or is it going back? CURIOUS !!  . |
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bene
Minor Hero
Posts: 18 
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Post by bene on May 21, 2014 10:51:54 GMT -5
FWW I was having several issues with the remote for my XDA-2. After some suggestions from Keith, I thought I'd discovered the problem: a halogen lamp in my office. However, I later discovered that wasn't the problem, the problem was that my cell phone was too close to the remote! I mention this because one of the problems was that the remote buttons seemed to be stuck.
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Post by coldfusion on Aug 19, 2014 20:24:05 GMT -5
Hi, I've had an XDA-2 for a bit under a year, and it's recently started exhibiting what I think is a problem with a stuck muting relay/circuit. When powering up either from standby or a hard power off, I frequently/generally get no sound. The display correctly shows the sample rate for the selected input which I think means that it has locked on the signal, but no sound. Going through a repeated cycle of powering off/on eventually results in things resolving themselves, but this process is getting longer fairly quickly. When I first had the problem a single off/on cycle usually restored things, but now it's taking 8+ cycles in most cases. Once the unit is on and functioning, there doesn't seem to be any further problem. Leaving it on is a workaround, but since I currently have the amp triggered from the XDA though I'd prefer to not have to leave everything powered up. A similar symptom seemed to be reported here, emotivalounge.proboards.com/thread/35659/thoughts-experiences-new-xda-2 , but that user indicated that the problem went away without any further intervention. I have email into emotiva support, but thought I'd check here to see whether this is something that has been seen before, and/or whether there are any suggestions on how to further diagnose or mitigate. Of course, this has gone from an annoyance to a real problem right when I moved the XDA-2 from my office system to our main living room TV system. In my office, it wasn't happening as frequently and it was only me that was involved. Now, it's become a real problem in just getting the system turned on, and the wife isn't quite as understanding. Not to mention that if I'm going to have to send this in for service, I'll have to come up with a backup plan since the XDA is the control center for the system. My credit card hopes that backup plan doesn't involve a DC-1...... thanks for any feedback. DK Did you ever resolve this? I seem to have the same issue...my xda is brand new though. |
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?yes,,,,,did it work for him?
. 