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Post by dasanto2 on Sept 25, 2014 19:09:58 GMT -5
I purchased a pair of Kef XQ 30 speakers. They lacquer finish were damaged during the shipping process; there were some smudges and two areas where the lacquer chipped off exposing the wood underneath. Fed-ex has agreed to reimburse the seller (which is ridiculous if you ask me, the buyer is the one with the damaged package). I need to at find someone who can appraise and potentially repair the damages to the speakers.
My question is who or what type of business do I need to seek out for this kind of repair?
Thank you in advance for your help.
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Post by Porscheguy on Sept 25, 2014 19:58:44 GMT -5
Um.... Someone in wood working/cabinetry or a plumber...... I'll let you decide...  |
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Post by pop on Sept 26, 2014 8:27:50 GMT -5
First things first, you need to call Kef and find out exactly what paint they are using and if it is available to purchase the exact color. Either from them or a different shop. Pull the drivers out and take the cabinets to a professional to have them repaired. You are spitting in the wind if you can't find the paint. You'll have to go a custom route.
Is the damage bad enough to warrant a full repaint, or is it just some minor touch up?
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Post by gregd on Sept 26, 2014 13:10:50 GMT -5
Usually if a purchased product is damaged in shipping the vendor sends you a new unit and also a pre-paid label for shipping the damaged unit back.
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Post by paintedklown on Sept 26, 2014 13:26:36 GMT -5
Usually if a purchased product is damaged in shipping the vendor sends you a new unit and also a pre-paid label for shipping the damaged unit back. I would push for this. No need to be out of pocket on this one. The seller knows it was the fault of the shipper and have already been paid by them as well. If their customer service is any good, they will get you sorted out. |
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Post by 1960broookwood on Sept 26, 2014 17:27:51 GMT -5
I have worked in commercial case goods for a lot of years. A scuff or scratch can be hidden--notice I did not say repaired.
Anything that goes into the substrate we scrap and make over. If the finish is either acid catalyzed or UV cure your local cabinet shop probably does not have the resources to even match the finish. At this price point the seller needs to take them back and send you replacement units IMHO.
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Post by dasanto2 on Sept 26, 2014 19:18:06 GMT -5
I have worked in commercial case goods for a lot of years. A scuff or scratch can be hidden--notice I did not say repaired. Anything that goes into the substrate we scrap and make over. If the finish is either acid catalyzed or UV cure your local cabinet shop probably does not have the resources to even match the finish. At this price point the seller needs to take them back and send you replacement units IMHO. I agree. As I said earlier the finish is chipped deep enough so that bare wood is exposed in a corner. Even if someone attempted to make reparations, it would be nearly impossible to match the curvature and finish of the rest of the speaker. |
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,497
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Post by LCSeminole on Sept 26, 2014 20:28:41 GMT -5
So did you buy these from an Authorized KEF dealer? or were these bought from a private owner? If from an authorized dealer, then they need to make good on a new speaker, otherwise I'd be sending them back for a full refund.
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