|
|
Post by bolle on Apr 15, 2015 1:28:15 GMT -5
I have been a happy user of the UMC-200 for about 2,5 years. Sadly the unit is now starting to make problems.
At first only sometimes the unit did freeze when starting up. No sound is reproduced and no button on the unit or remote has any function. The only solution is to cut the power with the switch on the back, afterwards the UMC-200 starts normally.
This got worse and worse and now happens during every startup, sometimes even after dis- and reconnecting the power feed. Obviously something inside of the unit is giving up...
I mailed Emotiva a few times regarding my issue, using the support page on the website. Unfortunately I never got any answer.
Since I am from Germany and I am also in the progress of moving to a new house, I don´t have time to phone them. I really also expect the support via mail / web formular to work, if it is offered on the website...
So I would really be glad if someone from Emotiva could attend to my problem. I can change parts myself, I only need the correct replacement parts sent to me.
Thanks in advance and best regards
Fabian
|
|
|
|
Post by meldhache on Apr 15, 2015 5:52:57 GMT -5
Looks like the power supply part has Fried. Has the light a kind of violet hue?
You Can get thiis part sent from Emotiva.
Mel
|
|
|
|
Post by wizardofoz on Apr 15, 2015 6:23:53 GMT -5
I'm guessing a psu issue too. It's worthwhile if you can replace yourself to inspect the connections and replug them if you are confident and skilled in such operations. Many umc-1 issues are solved or at least problems identified in this way. Measure the voltages too if you know what you are doing in there.
|
|
|
|
Post by meldhache on Apr 15, 2015 11:12:02 GMT -5
Yes, it happened to me also but the power supply repair wasn't enough in my case for the motherboard was also damaged. But it seems that in the majority of cases just changing the board did the trick . Very Easy to do BTW.
Mel
|
|
|
|
Post by petes on Apr 15, 2015 14:22:49 GMT -5
Yes, it happened to me also but the power supply repair wasn't enough in my case for the motherboard was also damaged. But it seems that in the majority of cases just changing the board did the trick . Very Easy to do BTW. Mel Yes, I had PSU board problems on mine as well - very easy swap - takes about 5 mins. |
|
|
|
Post by bolle on Apr 15, 2015 15:13:10 GMT -5
Nice to know, thank you guys! Now I only need Emotiva to notice my request and send me the parts...  Sadly the service formular didn´t work for me. |
|
|
|
Post by Gary Cook on Apr 15, 2015 15:31:08 GMT -5
You must type faster than I do, it takes me longer to write an email regarding a technical issue than it does to make a phone call. Plus I only have to make one phone call as I can ask and answer multiple questions. Whereas with emails it can take several exchanges over a couple of days, due to the time difference. For technical support I find phone calls more efficient, maybe that's just me.
Cheers
Gary
|
|
|
|
Post by bolle on Apr 15, 2015 23:13:26 GMT -5
Well, it´s quite inconvenient for me to call because of the time difference. Also if a Company offers a Support Formular on its Website, shouldn´t this work?
|
|
|
|
Post by Gary Cook on Apr 15, 2015 23:22:11 GMT -5
Well, it´s quite inconvenient for me to call because of the time difference. Also if a Company offers a Support Formular on its Website, shouldn´t this work? I'm calling them from Sydney which is 15 hours ahead of Franklin, so the time zone difference is not exactly friendly for me either. But I have found it works the best, faster and more efficient. I don't know how many emails they get per day but I assume it's a lot, so they may not get to every email in one day. Plus they have no way of knowing the priority of every email. But my experience has been that an international phone call gets priority every time. Don't get me wrong I'm not saying that they shouldn't respond to your email promptly, just that I have found a phone call to get a faster and better result for me. Cheers Gary |
|
|
|
Post by novisnick on Apr 15, 2015 23:29:30 GMT -5
Well, it´s quite inconvenient for me to call because of the time difference. Also if a Company offers a Support Formular on its Website, shouldn´t this work? I'm calling them from Sydney which is 15 hours ahead of Franklin, so the time zone difference is not exactly friendly for me either. But I have found it works the best, faster and more efficient. I don't know how many emails they get per day but I assume it's a lot, so they may not get to every email in one day. Plus they have no way of knowing the priority of every email. But my experience has been that an international phone call gets priority every time. Don't get me wrong I'm not saying that they shouldn't respond to your email promptly, just that I have found a phone call to get a faster and better result for me. Cheers Gary I like your thinking,,,,,,againMr. Cook!!! And where is this on line support that your toting  |
|
|
|
Post by bolle on Apr 16, 2015 1:46:38 GMT -5
And where is this on line support that your toting Especially: A member of our tech support team will contact you about your request within 48 hours.I submitted the first ticket 2 weeks ago, the second last Sunday (4 days ago). Best regards |
|
|
|
Post by novisnick on Apr 16, 2015 8:24:37 GMT -5
And where is this on line support that your toting Especially: A member of our tech support team will contact you about your request within 48 hours.I submitted the first ticket 2 weeks ago, the second last Sunday (4 days ago). Best regards Patients of a saint my friend, thanks for the pointer. Note to self,,,,,,,,,,if I need tech support, wake at whatever hour it takes to call. |
|
|
|
Post by garbulky on Apr 16, 2015 15:03:19 GMT -5
I don't disagree with you that the email should work as you said. I don't think anybody here is.
But...
I suggest you call them than wasting one more day with a broken umc.
|
|
|
|
Post by bolle on May 14, 2015 3:49:21 GMT -5
I got the parts send to me now, but it was painful. I wrote a third mail, directly this time and got a Response at last. So it seems their Support script on the Webpage goes straight to the trash bin... I asked about ten days later if the parts are now on their way. Response: "Oh sorry, forgot it..." Parts were send to me the next day - BUT to the wrong adress! I informed the Service guy, that I did move since I bought the UMC-200 but obviously this Information didn´t get passed to the guy shipping the parts. To their credit Emotiva redeemed this the next day and sent another replacement part package out to the correct adress. Now I hope These are the right parts and will solve the Problem. I am a Little underwhelmed with their Service process so far, but still thinking positive and hoping that my Problem will soon be fixed...  Best regards Fabian |
|
|
|
Post by bolle on Apr 17, 2016 9:04:56 GMT -5
I just noticed I didn´t post the ending of this. I got the part, replaced the PSU myself and the UMC-200 is running strong again since then. So in the end - thank you Emotiva! |
|
|
|
Post by AudioHTIT on Apr 17, 2016 10:30:28 GMT -5
Another thought for those who need to or insist on using eMail support; at the same you open the support ticket PM someone at Emotiva like KeithL. Let them know you opened at ticket and what the subject is. I agree that if you can't call, the eMail mechanism should work, but it has proven less effective and might need a boost to work better.
^^^ I'm glad in the end your problem was solved.
|
|
Sadly the service formular didn´t work for me.
