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Post by snafujg on Aug 4, 2015 22:48:18 GMT -5
My XPR5 has to go in for repairs. It keeps going into protect mode, even when no signal is being sent to it. I just hope I get it back by the last weekend in August when I have a friend in from out of town. He's coming in just to hear my setup.
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Post by pedrocols on Aug 4, 2015 23:04:37 GMT -5
Bummer...
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Post by motobman on Aug 4, 2015 23:06:39 GMT -5
Double BUmmer....
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Post by pop on Aug 4, 2015 23:31:16 GMT -5
triple bummer..
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Post by novisnick on Aug 5, 2015 0:46:32 GMT -5
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Post by djoel on Aug 5, 2015 8:51:10 GMT -5
Isn't that always the way", things tend to go wrong when they're most needed, sorry buddy hope you get back before your friend gets to you.
Djoel
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Post by snafujg on Aug 27, 2015 17:25:43 GMT -5
Over three weeks later and not a peep from Emotiva on my rma. Called several times only to be told techs are not available at this time. They announce XPR line is discontinued and now I'm stuck waiting for a fix, coincidence? Leaving customers who buy your flagship products hanging in the wind is not good business.
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Post by macromicroman on Aug 27, 2015 17:54:59 GMT -5
When was the XPR discontinued mentioned. I must have missed this one. First I heard.
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Post by novisnick on Aug 27, 2015 18:17:37 GMT -5
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Post by simpleman68 on Aug 27, 2015 18:59:16 GMT -5
Are you located anywhere near NE PA?
Scott
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klinemj
Emo VIPs 
Official Emofest Scribe
Posts: 15,094
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Post by klinemj on Aug 27, 2015 19:20:02 GMT -5
Over three weeks later and not a peep from Emotiva on my rma. Called several times only to be told techs are not available at this time. They announce XPR line is discontinued and now I'm stuck waiting for a fix, coincidence? Leaving customers who buy your flagship products hanging in the wind is not good business. I hardly think they would do this. And, it is quite odd that you say you call and the techs are not available. Each time I have called and asked to talk to tech support, at least one is there but may be busy or out to lunch. At most, I have had to wait an hour for a callback (and that is only if the person I need is on lunch break). If you have called and asked them to call you back and they have not returned a call, I would call and ask to speak to Dan Laufman. If you have never asked for a return call...then ask. They always call me back. Mark |
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Post by wilburthegoose on Aug 27, 2015 19:23:33 GMT -5
snafujg -
That was exactly the same experience I had when my brand new SA-250 kept going into protection mode in June. I shipped it back for a refund, but told them several times that I would repurchase it if they could assure me that the unit was actually defective. Left about 8 "notes" in the RMA ticket to let me know what they found out. Called and called. Calls were not returned. The person I asked for was always out at lunch, whether it was 10am CT or 4pm CT. E-mails were not returned.
I gave up and replaced my Emotiva with a Parasound and couldn't be happier.
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Post by snafujg on Aug 27, 2015 21:58:01 GMT -5
Wilbur, my experience is the same as you. Always out to lunch or on break, no matter what time I've called. This week, I was told my RMA was being given the highest priority they could use and that I should expect an update within a day or 2. That was on Tuesday...It's now Thursday, and nothing. No Call, no email. At this point, I don't even know if they've looked at the amp yet. They can't even tell me that. Putting a very sour taste in my mouth for Emotiva. I had an issue with my XDA2 when I first bought it, and they sent me a new one and paid for the return shipping on the faulty one right away. So I know they're capable. I just don't get how they can't even give me an update after 3 weeks. Things are a changing at Emotiva, and I fear it's not for the better for us consumers.
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Post by snafujg on Aug 27, 2015 22:02:51 GMT -5
Over three weeks later and not a peep from Emotiva on my rma. Called several times only to be told techs are not available at this time. They announce XPR line is discontinued and now I'm stuck waiting for a fix, coincidence? Leaving customers who buy your flagship products hanging in the wind is not good business. I hardly think they would do this. And, it is quite odd that you say you call and the techs are not available. Each time I have called and asked to talk to tech support, at least one is there but may be busy or out to lunch. At most, I have had to wait an hour for a callback (and that is only if the person I need is on lunch break). If you have called and asked them to call you back and they have not returned a call, I would call and ask to speak to Dan Laufman. If you have never asked for a return call...then ask. They always call me back. Mark Mark, I was told they don't allow the tech folks doing the RMA work to speak with the customers over the phone. I could only talk with the tech support guys that trouble shoot the issues. But I already talked to them and they gave me the RMA to send it in. So talking to them does me no good at this point. |
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Post by snafujg on Aug 27, 2015 22:03:30 GMT -5
Are you located anywhere near NE PA? Scott No. Chicago. |
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Post by simpleman68 on Aug 27, 2015 22:12:35 GMT -5
Are you located anywhere near NE PA? Scott No. Chicago. Bummer.... I was going to say, you're welcome to plug mine in for your buddy's visit. Sorry you're having trouble with support. That's a real pain. Scott |
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Post by brutiarti on Aug 27, 2015 22:16:26 GMT -5
It shouldn't take that long to get an update, i will be pissed too. When did you get it?
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Post by snafujg on Aug 27, 2015 22:29:58 GMT -5
September 2012 it was purchased. Thanks for the offer simpleman.
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Post by teaman on Aug 27, 2015 22:40:57 GMT -5
I hope better days lie ahead for the tech team and repair group at Emotiva. I just shipped back my ERC-2 that had a spindle motor replaced. They have had it two weeks or so and they updated me along the way which was fine. I must say though I was disappointed to get it back today and the motor mechanism is ten times louder than it was when I sent it in. It sounds as if the CD is being ground down inside the loader once inserted. Not only that but my CD initially would not even feed into the slot load at all and instead kept saying loading when the cd was already inside for a minute or so grinding away...
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Post by brutiarti on Aug 27, 2015 22:42:50 GMT -5
September 2012 it was purchased. Thanks for the offer simpleman. You can push emotiva with your local consumer protection agency or the bbb. I hope that emo steps up their game on situations like this without the necesity of external "pressure" |
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