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Post by lehighvalleyjeff on Sept 1, 2015 20:09:34 GMT -5
So I ordered an XSP-1 g2 and it arrived today. When I was unpacking it I heard a loud rattle from inside. It sounded like a screw rolling around. Called customer support. They told me to take the top off and take out the screw.
Inside I found a small machine screw rolling around. WTF? Lol. I laughed and thought wow did I just get screwed.
The sad thing is that I'm mating it with a DC-1 dac and two XPR-1s so I've been reluctant to believe the quality control complaints that have been surfacing on the forums recently. Unfortunately I must say that build quality might not be what it used to be with Emotiva.
I'm sure glad I was able to get the XPR-1s before Emotiva becomes a mass market consumer grade company in the big box retail world. It's obvious that QC has deteriorated. I'm sad the reference line products are discontinued.
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Post by novisnick on Sept 1, 2015 20:13:29 GMT -5
So I ordered an XSP-1 g2 and it arrived today. When I was unpacking it I heard a loud rattle from inside. It sounded like a screw rolling around. Called customer support. They told me to take the top off and take out the screw. Inside I found a small machine screw rolling around. WTF? Lol. I laughed and thought wow did I just get screwed. The sad thing is that I'm mating it with a DC-1 dac and two XPR-1s so I've been reluctant to believe the quality control complaints that have been surfacing on the forums recently. Unfortunately I must say that build quality might not be what it used to be with Emotiva. I'm sure glad I was able to get the XPR-1s before Emotiva becomes a mass market consumer grade company in the big box retail world. It's obvious that QC has deteriorated. I'm sad the reference line products are discontinued. That is one hell of a premium package your running now!! I know that for a fact!! What speakers are you matching to that gear? |
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Post by lehighvalleyjeff on Sept 1, 2015 20:24:53 GMT -5
Well sir, I'm still using my NHT 2.9s. After my rant last year about the 2.9s not playing nice with an XPA3 I've had 4 different amps hooked up and they still sound awesome.
The mono blocks are in transit now. Can't wait to light em up with the differential balanced signal. Swapping out a custom modded musical fidelity tube preamp in favor of the differential design. I'm very excited!
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Post by briank on Sept 1, 2015 20:47:30 GMT -5
Wow, a free screw. Lucky guy.
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cgolf
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Post by cgolf on Sept 2, 2015 5:26:08 GMT -5
Wow, a free screw. Lucky guy. Well, actually a $1000 screw, but hey!!!  |
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Post by brubacca on Sept 2, 2015 5:33:03 GMT -5
Ii'd be concerned about where it fell out of. You should look around inside and see if there is something not secured that should be.
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cawgijoe
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Post by cawgijoe on Sept 2, 2015 7:19:36 GMT -5
I think the build quality is fine with Emotiva. Stuff happens. The main thing is that all is working well and you do have a good warranty.
I would definitely take brubaca's advice and try to see if there is an obvious missing screw somewhere, but other than that, if the unit is working fine, I would not stress.
You've reported it and they are aware.
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Post by cheapthryl on Sept 2, 2015 7:43:40 GMT -5
Shipped across the pacific ocean. Then freight from California to Tennessee. And freight to you. That's quite a few miles. And pretty rough ones to boot. 1 loose screw out of how many thousands sold ? I guess that could mean poor quality control to some.
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Post by simpleman68 on Sept 2, 2015 9:48:33 GMT -5
Shipped across the pacific ocean. Then freight from California to Tennessee. And freight to you. That's quite a few miles. And pretty rough ones to boot. 1 loose screw out of how many thousands sold ? I guess that could mean poor quality control to some. I hear ya on the road miles but shipping shouldn't unthread screws. I'm not knocking Emo here either as I understand this was a B stock item that had probably been opened more than once for inspection/repair before going to retail. Easy to imagine a screw rolling in from a work bench; which wouldn't freak me out. Scott |
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cgolf
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Post by cgolf on Sept 2, 2015 13:46:07 GMT -5
Reading your post made me realize how long it's been since I have bought any new (new and/or used) equipment. Every time I think I need or want something or start to buy a piece, I realize that what I have is working and sounding so great, that I really don't need anything. It's actually been a couple of years, which for me, is eternity!!
My point is that my processor and all of my amps are all Emotiva and they work perfectly. I have had zero issues with any of my pieces. Yes, a loose screw rolling around is concerning, but the QC at Emotiva is always excellent and if there is a problem, they always work to fix it.
Be comfortable in that truth!!
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klinemj
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Post by klinemj on Sept 2, 2015 14:04:39 GMT -5
I had a loose screw in my XMC-1, and it was only shipped from Tennessee.
Mark
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Post by geebo on Sept 2, 2015 14:28:29 GMT -5
I had a loose screw in my XMC-1, and it was only shipped from Tennessee. Mark I, too, have a loose screw. |
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Post by garbulky on Sept 2, 2015 14:35:11 GMT -5
So....how does it sound?!
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Post by geebo on Sept 2, 2015 14:38:17 GMT -5
So....how does it sound?! Like a small piece of metal rolling around inside a metal box... |
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Post by simpleman68 on Sept 2, 2015 14:38:33 GMT -5
I, too, have a loose screw. HA, beat me to it!  |
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Post by lehighvalleyjeff on Sept 2, 2015 15:45:58 GMT -5
So....how does it sound?! Sounds ok on RCA hook up but waiting for my XPR1s to arrive to hear it balanced. Differential rocks! |
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Post by knucklehead on Sept 2, 2015 16:07:28 GMT -5
Wow, a free screw. Lucky guy. Well, actually a $1000 screw, but hey!!! I'd need a smoke after that! And I haven't smoked since 1972. |
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cgolf
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Post by cgolf on Sept 2, 2015 16:58:28 GMT -5
Well, actually a $1000 screw, but hey!!! I'd need a smoke after that! And I haven't smoked since 1972. For $1000, I'd need a smoke before, during & after.  And I haven't smoked since 1978!! |
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Deleted
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Post by Deleted on Sept 2, 2015 21:44:02 GMT -5
My mother always said I came with a loose screw. My ex-wife was in total agreement. My second wife calls me baka gaijin (in English --- crazy foreigner).
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Deleted
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Post by Deleted on Sept 2, 2015 21:45:44 GMT -5
Wow, a free screw. Lucky guy. Well, actually a $1000 screw, but hey!!! Oh, long time screw! |
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And I haven't smoked since 1978!!