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Post by rtg97229 on Oct 21, 2015 0:52:41 GMT -5
Ouch sorry to hear that. I highly recommend the Marantz 8802A as a reliable and easy to use alternative if the XMC-1 does not work out. I too had a good experience with the UMC-200 but have grown to distrust Emotiva overall. I have sold my XSP-1 G2, XPA-2 G2, Stealth DC-1, and UMC-200 so far to avoid dealing with Emotiva repairs and service in the future.
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Post by raydyo on Oct 21, 2015 12:34:51 GMT -5
Got the unit back, updated the firmware to 3.1 and reset to factory default settings. After a few hours of use, the XMC-1 randomly is now shutting down completely. This happens either from video on standby or when the unit is on and in use. It isn't freezing like it was but is equally frustrating. It sounds like this is happening to a few others since the firmware update so it is hard to say whether this is the ECC issue or a firmare issue. This unit has been nothing but trouble for me unfortunately. I am going to call Emotiva tomorrow. I am contemplating simply trying to return this and going with a Marantz unit. I hate to say it because I had really great luck with my UMC-200. Pretty disappointed right now. Shutting down in video standby when using TiVo and a few other remotes is a known bug in 3.1. A fix will be out very soon. If you are willing to wait another day or two, give it a try. This bug is not related to erratic behavior due to the defective board which was replaced. -ray |
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Post by trevordj on Oct 21, 2015 12:52:54 GMT -5
Got the unit back, updated the firmware to 3.1 and reset to factory default settings. After a few hours of use, the XMC-1 randomly is now shutting down completely. This happens either from video on standby or when the unit is on and in use. It isn't freezing like it was but is equally frustrating. It sounds like this is happening to a few others since the firmware update so it is hard to say whether this is the ECC issue or a firmare issue. This unit has been nothing but trouble for me unfortunately. I am going to call Emotiva tomorrow. I am contemplating simply trying to return this and going with a Marantz unit. I hate to say it because I had really great luck with my UMC-200. Pretty disappointed right now. Shutting down in video standby when using TiVo and a few other remotes is a known bug in 3.1. A fix will be out very soon. If you are willing to wait another day or two, give it a try. This bug is not related to erratic behavior due to the defective board which was replaced. -ray Thanks Ray, I wrote the last post in frustration but yes, I called and spoke to Emotiva and I agree this is not related to the ECC issue. I am going to wait it out. At least, for now, with the screen covered on the XMC-1 there is no further issues with the unit shutting down. |
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Post by JNieves on Oct 21, 2015 19:50:16 GMT -5
I've had 2 curious "freezes" since upgrading to 3.1 firmware. Both have happened while lowering the XMC-1's volume. The OLED display has frozen at -37.0 dB (both times) and from then on the unit does not respond to the remote (Harmony Ultimate, new command set). While "frozen" to the IR remote the unit will continue to respond normally to the iPhone and iPad apps, with the on-screen display following the action but the OLED frozen at -37.0 dB. Both times cycling the unit with the rear switch has cleared up the problem.
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hemster
Global Moderator 
Particle Manufacturer
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Post by hemster on Oct 21, 2015 19:59:29 GMT -5
I've had 2 curious "freezes" since upgrading to 3.1 firmware. Both have happened while lowering the XMC-1's volume. The OLED display has frozen at -37.0 dB (both times) and from then on the unit does not respond to the remote (Harmony Ultimate, new command set). While "frozen" to the IR remote the unit will continue to respond normally to the iPhone and iPad apps, with the on-screen display following the action but the OLED frozen at -37.0 dB. Both times cycling the unit with the rear switch has cleared up the problem. While frozen, have you tried the XMC-1 remote? Does the XMC-1 respond? Just trying to narrow down possibilities. |
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Post by trevordj on Oct 21, 2015 20:49:23 GMT -5
I've had 2 curious "freezes" since upgrading to 3.1 firmware. Both have happened while lowering the XMC-1's volume. The OLED display has frozen at -37.0 dB (both times) and from then on the unit does not respond to the remote (Harmony Ultimate, new command set). While "frozen" to the IR remote the unit will continue to respond normally to the iPhone and iPad apps, with the on-screen display following the action but the OLED frozen at -37.0 dB. Both times cycling the unit with the rear switch has cleared up the problem. Interesting, I don't recall this happening when the unit had the ECC issue although I have never used the iOS app. Which reminds me, I need to try the app. |
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Post by markc on Oct 22, 2015 0:13:02 GMT -5
All things considered, I think we all should note that this was not a bad update!
The forums have been relatively quiet the last week since the new firmware has been released whereas they usually light up with a flurry of threads and activity after an update!
I guess that most people are happy?
To summarise: the only confirmed problem so far is that some IR remotes unintentionally shut down the XMC-1 due to a repeated IR signal with overlap between IR remotes and this can be fixed, either by changing the sequences the XMC will allow to do this or even by disabling this (albeit nice) feature of power off completely by holding down the off button. Perhaps it will need to be done from the front panel switch only?
I was never affected by DSD pops or truncation of audio tracks so can't comment.
I still get very clearly audible clicks and faint pops and crackles on navigating source menus, but sadly this is reported as probably being a hardware problem that can't be fixed.
Other than that I am content, unless something crops up!
Would I buy the XMC-1 again: probably not. There are other SSP's that do not have these audible flaws which are repeatedly distracting. Having a processor without Dirac or with a technically dirtier signal would not be repeatedly distracting and I've found that I do get used to the sound of a system and learn to not be wanting. (e.g. I sit in my car with the factory audio system playing music as I drive and I enjoy driving listening to music and wholeheartedly enjoy the music and the sound. I don't yearn for sonic purity. If there were crackles between tracks, now that would start to irritate!)
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cawgijoe
Emo VIPs 
"We made too many of the wrong mistakes." - Yogi Berra
Posts: 4,891
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Post by cawgijoe on Oct 22, 2015 5:56:54 GMT -5
I am very happy with the update. I don't have any shutdown issues. My Oppo using DSD is unbelievable through the XMC-1. I would buy the unit again.
The problem I find with other units such as the Marantz ans especially the Onkyo which a friend owns, is the huge size. Those would not fit my shelf space.
I would have to go back to a receiver, and that doesn't excite me.
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Post by skippy1977 on Oct 22, 2015 8:11:28 GMT -5
I am very happy with the update. I don't have any shutdown issues. My Oppo using DSD is unbelievable through the XMC-1. I would buy the unit again. The problem I find with other units such as the Marantz ans especially the Onkyo which a friend owns, is the huge size. Those would not fit my shelf space. I would have to go back to a receiver, and that doesn't excite me. I agree that the height of the XMC-1 at 5.75" is definitely a plus for those with shelf space issues. The Marantz 7702 or the 8802 have a height of 7.3" and the Onkyo 5530 is 7 13/16". That is a big difference especially since Onkyo's are known to run hot and the Marantz prepros are supposed to as well. So if added shelf height is needed especially for cooling the XMC-1 is the much better option. |
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Post by 405x5 on Oct 22, 2015 11:57:28 GMT -5
"I called and spoke to Emotiva and I agree this is not related to the ECC issue. I am going to wait it out. At least, for now, with the screen covered on the XMC-1 there is no further issues with the unit shutting down." Hang in there! Your current issue is a coincidence I think.
A firmware fix is coming for the shut down that is only related to the equp. you are using with the XMC.
If I tell you my Marantz disaster story, you may be compelled to stick it out more than ever!
Bill
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Post by trevordj on Oct 22, 2015 16:06:30 GMT -5
"I called and spoke to Emotiva and I agree this is not related to the ECC issue. I am going to wait it out. At least, for now, with the screen covered on the XMC-1 there is no further issues with the unit shutting down." Hang in there! Your current issue is a coincidence I think.
A firmware fix is coming for the shut down that is only related to the equp. you are using with the XMC.
If I tell you my Marantz disaster story, you may be compelled to stick it out more than ever!
Bill
Good to know! Yes, it sounds like it was a coincidence. The ECC issue seems to be fixed which is a relief. Once this firmware bug gets sorted out the thing should be golden! |
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Post by JNieves on Oct 22, 2015 21:44:09 GMT -5
I've had 2 curious "freezes" since upgrading to 3.1 firmware. Both have happened while lowering the XMC-1's volume. The OLED display has frozen at -37.0 dB (both times) and from then on the unit does not respond to the remote (Harmony Ultimate, new command set). While "frozen" to the IR remote the unit will continue to respond normally to the iPhone and iPad apps, with the on-screen display following the action but the OLED frozen at -37.0 dB. Both times cycling the unit with the rear switch has cleared up the problem. While frozen, have you tried the XMC-1 remote? Does the XMC-1 respond? Just trying to narrow down possibilities. Won't respond to the Harmony, won't respond to the Emo remote, responds normally to the iPhone and the iPad apps. Hasn't happened again. |
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hemster
Global Moderator
Particle Manufacturer
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Post by hemster on Oct 22, 2015 23:27:47 GMT -5
While frozen, have you tried the XMC-1 remote? Does the XMC-1 respond? Just trying to narrow down possibilities. Won't respond to the Harmony, won't respond to the Emo remote, responds normally to the iPhone and the iPad apps. Hasn't happened again. Definitely sounds like it's related to IR only then. Would be worth trying the new 3.1a firmware update tomorrow. |
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Post by trevordj on Oct 22, 2015 23:28:39 GMT -5
I must say, after being a bit frustrated having to send my unit back for repair and then thinking the issue wasn't fixed (but really it was the firmware), I have to say I am very happy with how quickly emotiva processed my repair and how quickly they turned around with a firmware update to fix the bug in 3.1. Hats off to the crew there.
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Post by markymiles on Mar 24, 2016 12:30:20 GMT -5
Sorry to drag up an old thread but mine is doing odd things very similar to your problems. I also have a Harmony Ultimate.
Just wondering did you ever get to the bottom of your issues.
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Post by trevordj on Mar 25, 2016 9:09:03 GMT -5
Sorry to drag up an old thread but mine is doing odd things very similar to your problems. I also have a Harmony Ultimate.
Just wondering did you ever get to the bottom of your issues.
There really isn't much to add other than what's covered above. The unit had a faulty ECC board (several others have had this issue as well). I sent it in for repair and it works well now. The second issue was a minor firmware issue which has also been corrected with the most recent release. |
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Post by markymiles on Mar 26, 2016 8:33:36 GMT -5
OK thanks. I've ruled out IR as it just decided to drop audio without an signals being sent from anywhere. Hopefully it's this ECC board then. I take it, it has to go back for that, it's not simple to fit yourself?
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Post by trevordj on Mar 26, 2016 22:09:55 GMT -5
Ya, I had to ship it back unfortunately
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