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Post by anwklo on Nov 21, 2015 2:58:40 GMT -5
My DC-1 cannot be switched on today. I can hear the "click" sound (power relay) when switching the power on at the back. Please help.
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Post by AudioHTIT on Nov 21, 2015 3:26:33 GMT -5
My DC-1 cannot be switched on today. I can hear the "click" sound (power relay) when switching the power on at the black. Please help. After turning on the rear switch and hearing the click, you should then be pressing the right volume/standby knob on the front in once. |
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hemster
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Post by hemster on Nov 21, 2015 3:40:46 GMT -5
My DC-1 cannot be switched on today. I can hear the "click" sound (power relay) when switching the power on at the black. Please help. After turning on the rear switch and hearing the click, you should then be pressing the right volume/standby knob on the front in once. ...or use the (weapons grade) remote!  |
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Post by anwklo on Nov 21, 2015 4:14:20 GMT -5
My DC-1 cannot be switched on today. I can hear the "click" sound (power relay) when switching the power on at the black. Please help. After turning on the rear switch and hearing the click, you should then be pressing the right volume/standby knob on the front in once. Usually, I used the remote on function. Anyway, pressing the right volume/standby knob on the front in once cannot switched on also. |
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Post by anwklo on Nov 21, 2015 4:20:41 GMT -5
After turning on the rear switch and hearing the click, you should then be pressing the right volume/standby knob on the front in once. ...or use the (weapons grade) remote! Certainly, the remote on function was pressed and stilled not switching on. However, I noticed the machine is warm after the power at the back is switched on after half an hour. |
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Post by wizardofoz on Nov 21, 2015 7:44:05 GMT -5
is there a DIM button that turns off the display? long shot...I can't remember and I'm 6500KMS from my DC-1 right now.
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Post by rocky500 on Nov 21, 2015 7:57:34 GMT -5
Maybe the fuse? You could open it and check the 1 Amp fuse inside.  |
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Post by anwklo on Nov 21, 2015 8:18:02 GMT -5
Maybe the fuse? You could open it and check the 1 Amp fuse inside. Fuse check and NOT burn. |
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Post by anwklo on Nov 21, 2015 8:23:57 GMT -5
is there a DIM button that turns off the display? long shot...I can't remember and I'm 6500KMS from my DC-1 right now. I pressed the DIM button a few times and there is no display. However, I pressed the optical button which is connected from a TV (DC-1 used as a preamp), there is sound from the speakers. It seems the DC-1 is working but no led display. |
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hemster
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Post by hemster on Nov 21, 2015 10:32:37 GMT -5
Check for loose connectors at the display panel. If that fails to fix it, a call into Emotiva is in order, I'm afraid.
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Post by garbulky on Nov 21, 2015 12:08:38 GMT -5
Very solid suggestions everybody. Hope it's just something loose.....
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Post by anwklo on Nov 21, 2015 22:24:38 GMT -5
Check for loose connectors at the display panel. If that fails to fix it, a call into Emotiva is in order, I'm afraid. The connectors are not loose. However, the cable is folded and bent beneath the led front panel . I can choose the on/off and inputs via the remote and knobs on the front. The only problem is the front panel led is off.   |
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hemster
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Post by hemster on Nov 22, 2015 1:22:00 GMT -5
Check for loose connectors at the display panel. If that fails to fix it, a call into Emotiva is in order, I'm afraid. The connectors are not loose. However, the cable is folded and bent beneath the led front panel . I can choose the on/off and inputs via the remote and knobs on the front. The only problem is the front panel led is off. Call Emotiva in the morning on Monday and they'll sort you out. |
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Post by anwklo on Nov 22, 2015 3:14:15 GMT -5
The connectors are not loose. However, the cable is folded and bent beneath the led front panel . I can choose the on/off and inputs via the remote and knobs on the front. The only problem is the front panel led is off. Call Emotiva in the morning on Monday and they'll sort you out. I am not living in USA. I will email for returned material authorization number (“RMA”). |
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hemster
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Post by hemster on Nov 22, 2015 3:26:52 GMT -5
Call Emotiva in the morning on Monday and they'll sort you out. I am not living in USA. I will email for returned material authorization number (“RMA”). Certainly RMA is one option but talking to support staff may lead to some more things they can suggest. I understand if calling is not convenient due to time differences. At the very least, explain everything to them in an email, detailing the steps you've already taken and see if there are any more suggestions from them. |
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Post by anwklo on Nov 22, 2015 3:54:59 GMT -5
I am not living in USA. I will email for returned material authorization number (“RMA”). Certainly RMA is one option but talking to support staff may lead to some more things they can suggest. I understand if calling is not convenient due to time differences. At the very least, explain everything to them in an email, detailing the steps you've already taken and see if there are any more suggestions from them. Yes, I see. |
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Post by garbulky on Nov 22, 2015 11:36:30 GMT -5
Yes call....don't email. I've read several reports on the forum where the email system leads to problems or delays.
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Post by wizardofoz on Nov 23, 2015 8:17:36 GMT -5
They may be able to send you the front panel parts and you can get someone cable to install it for you. I've only seen a DC-1 with an intermittent RCA connection.
Where are you located?
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Post by anwklo on Nov 23, 2015 8:36:59 GMT -5
Yes call....don't email. I've read several reports on the forum where the email system leads to problems or delays. I have send a email to support@emotiva.com before I read your message. |
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Post by anwklo on Nov 23, 2015 8:46:32 GMT -5
They may be able to send you the front panel parts and you can get someone cable to install it for you. I've only seen a DC-1 with an intermittent RCA connection. Where are you located? Is my DC-1 under 5 years warranty? Do I need to pay for the front panel parts? If it is the cable problem, I may buy a AWM 20624 ribbon flex cable 1 mm pitch 25 PIN (Not sure 1 mm pitch?) locally. BTW, I am in Hong Kong.  |
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