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Post by ejn1111 on Dec 13, 2015 22:34:26 GMT -5
Just checking if anyone has experienced the processor of the XMC-1 slowing down dramatically almost like the processor is over worked and bogged down. The volume and input changes become almost several seconds delayed and the whole unit operates in extreme slow motion to any button press. It has happened twice to me recently and only remedied by flipping the power switch on the back of the unit. Welcome any comments / thoughts.
Thanks
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hemster
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Post by hemster on Dec 13, 2015 22:55:17 GMT -5
Can't say I've seen this issue. I did have one occasion where the unit stopped responding to all inputs from the remote control but did respond to manual changes on the front panel.
We often have movie marathons where we binge-watch for 4-5 hours at a time and then pause for break (but the unit is not switched off) before the next bout of watching. Also I've played music for several hours at a stretch but never felt it was bogged down.
Could it per chance be related to network activity and latency?
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LCSeminole
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Post by LCSeminole on Dec 13, 2015 23:10:06 GMT -5
It's more or less a Linux run computer so if you're using the "video on standby'" feature I'd actually reboot it every so often.
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Post by ejn1111 on Dec 13, 2015 23:21:37 GMT -5
It's more or less a Linux run computer so if you're using the "video on standby'" feature I'd actually reboot it every so often. Thanks, I may have this feature selected so I will check it. It definitely feels like a CPU issue like you experience every so often in a PC. Don't think its network latency issue.. Thanks! |
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Post by itphoenix on Dec 13, 2015 23:39:44 GMT -5
I have also had the same problem about 2 or 3 times, so you are not the only one. A reboot has solved the problem each time. It seemed to only occur when I would select the source I use for my computer. I started hooking up my laptop, starting foobar 2000 and then selecting the source. I have not had the problem since.
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Post by trevordj on Dec 13, 2015 23:44:56 GMT -5
It sounds like you may have the ECC issue. I had a similar problem (as have a few others) and had to send it in for replacement of the ECC board. You may need to call Emotiva to discuss it with them.
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Post by mickseymour on Dec 14, 2015 1:16:40 GMT -5
I've seen slo-mo volume and button response when the IR gets itself confused. Have you upgraded to 3.1a which was meant to fix some IR oddities?
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Post by markc on Dec 14, 2015 1:47:00 GMT -5
You haven't upgraded the OS to Windows 10 have you???
It sure sounds like that.......If the Start menu isn't working (again) you'll have to right click the Start button and then select Restart from there.  |
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Post by JNieves on Dec 14, 2015 21:54:34 GMT -5
I have also had the same problem about 2 or 3 times, so you are not the only one. A reboot has solved the problem each time. Same here. Haven't had that happen for several months though. |
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Post by ejn1111 on Dec 15, 2015 22:04:30 GMT -5
I have also had the same problem about 2 or 3 times, so you are not the only one. A reboot has solved the problem each time. It seemed to only occur when I would select the source I use for my computer. I started hooking up my laptop, starting foobar 2000 and then selecting the source. I have not had the problem since. hmm, i have a HTPC hooked up via HDMI to one the XMC-1 inputs... weird coincidence... |
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Post by ejn1111 on Dec 15, 2015 22:05:21 GMT -5
I've seen slo-mo volume and button response when the IR gets itself confused. Have you upgraded to 3.1a which was meant to fix some IR oddities? Thanks, it does have the latest upgrade. I have seen the slo mo both before and after the upgrade. |
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Post by ejn1111 on Dec 15, 2015 22:06:08 GMT -5
It sounds like you may have the ECC issue. I had a similar problem (as have a few others) and had to send it in for replacement of the ECC board. You may need to call Emotiva to discuss it with them. Hi, what is the ECC issue??? |
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Post by trevordj on Dec 15, 2015 23:06:45 GMT -5
Hi, what is the ECC issue??? It's pretty similar to what you describe but, sorry, I don't know much more about it than that (I don't even know what the ECC board is, but I think it stands for electronic control circuit... I know is has something to do with managing the power to the XMC-1). All I can tell you is that my XMC-1 would become very slowly responsive or unresponsive usually once daily, sometimes more, sometimes less. Multiple attempts to fix this included resetting/reloading the firmware/settings. Turning of the IR sensor/IR blaster at the recommendation of other forum members also didn't help. The only thing that fixed it was cycling the power button on the back. I called Emotiva and they had me send it in for repair. It turned out to be a problem with one of the board in the XMC-1. Multiple others have described the problem over on AVS forum and a few others here. It seems to be a somewhat common/known issue but the only way to know for sure whether this applies to your situation is to call them and talk to them. Luckily turnaround time for the repair is only 1 day, at least it was for me and a few others here. Sorry, I don't know anything more than it sounds like you are having a similar problem and it is very fixable if it is the ECC issue. |
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Post by etc6849 on Dec 16, 2015 18:02:18 GMT -5
This slow mo issue just happened to me today!?! I'm running firmware 3.1. I did a reboot and it fixed itself after I also unplugged the network cable, then plugged it back in! Pretty confusing maybe this is the ECC issue.
The site states: "If you have already updated to v3.1 and are NOT experiencing any odd behavior, then you do NOT need to install this update; there are no other differences." Do I really need to install 3.1a?
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Post by trevordj on Dec 16, 2015 19:57:40 GMT -5
This slow mo issue just happened to me today!?! I'm running firmware 3.1. I did a reboot and it fixed itself after I also unplugged the network cable, then plugged it back in! Pretty confusing maybe this is the ECC issue. The site states: "If you have already updated to v3.1 and are NOT experiencing any odd behavior, then you do NOT need to install this update; there are no other differences." Do I really need to install 3.1a? 3.1a probably won't help. It was a pretty quick update that was made to address the XMC-1 shutting down when multiple IR commands were sent to the unit. It was described with hitting fast forward multipls times using a Tivo resulting in the XMC-1 competely shutting down. Granted it probably won't hurt anything updating and one of the first questions tech support will always ask is "do you have the most recent firmware?" I would say backup your settings, update the firmware, restore to factory default, reload your settings and see what happens. Likely you will need to call Emotiva to arrange for repair if the problem persists as it is very likely you have a problem with the ECC board. |
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Post by etc6849 on Dec 16, 2015 21:30:46 GMT -5
Thanks. It's only done the slow mo lockup once so far. I also forgot to mention that I use IP Control and not IR. Next week when I'm off from work, I'll probably update the firmware anyway. This slow mo issue just happened to me today!?! I'm running firmware 3.1. I did a reboot and it fixed itself after I also unplugged the network cable, then plugged it back in! Pretty confusing maybe this is the ECC issue. The site states: "If you have already updated to v3.1 and are NOT experiencing any odd behavior, then you do NOT need to install this update; there are no other differences." Do I really need to install 3.1a? 3.1a probably won't help. It was a pretty quick update that was made to address the XMC-1 shutting down when multiple IR commands were sent to the unit. It was described with hitting fast forward multipls times using a Tivo resulting in the XMC-1 competely shutting down. Granted it probably won't hurt anything updating and one of the first questions tech support will always ask is "do you have the most recent firmware?" I would say backup your settings, update the firmware, restore to factory default, reload your settings and see what happens. Likely you will need to call Emotiva to arrange for repair if the problem persists as it is very likely you have a problem with the ECC board. |
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Post by ejn1111 on Jan 1, 2016 10:46:21 GMT -5
I had called Emotiva and they said the XMC-1 is a computer and will occasionally hangup and a reset should fix it... Basically said this does not warrant a ECC board change in my case as it happens relatively infrequently. He said that if I send it in and it doesn't exhibit the slow down for them then they would not change the board. I guess its not a stage yet for me to warrant that hassle but I'm keeping an eye on it.
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stiehl11
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Post by stiehl11 on Jan 1, 2016 14:32:58 GMT -5
I had called Emotiva and they said the XMC-1 is a computer and will occasionally hangup and a reset should fix it... Basically said this does not warrant a ECC board change in my case as it happens relatively infrequently. He said that if I send it in and it doesn't exhibit the slow down for them then they would not change the board. I guess its not a stage yet for me to warrant that hassle but I'm keeping an eye on it. Keep a log of when you called and who you talked to. That way if/when something goes out you can say you contacted them back at that time about it; especially if it happens out of warranty. To me, this sounds like a "loop-error" in the firmware where something is hogging up the resources in the processor and not releasing them. Try re-loading with firmware 3.1a (save your settings, first) and after re-loading do a factory reset, then load your saved settings to see if that helps. If it doesn't, make sure to write down when it happens, what source(s) were on/playing, and anything else that, though it might sound mundane, that could be helpful. While I doubt it would be something external to the XMC-1, there is a possibility. |
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Post by ejn1111 on Jan 4, 2016 21:15:02 GMT -5
I had called Emotiva and they said the XMC-1 is a computer and will occasionally hangup and a reset should fix it... Basically said this does not warrant a ECC board change in my case as it happens relatively infrequently. He said that if I send it in and it doesn't exhibit the slow down for them then they would not change the board. I guess its not a stage yet for me to warrant that hassle but I'm keeping an eye on it. Keep a log of when you called and who you talked to. That way if/when something goes out you can say you contacted them back at that time about it; especially if it happens out of warranty. To me, this sounds like a "loop-error" in the firmware where something is hogging up the resources in the processor and not releasing them. Try re-loading with firmware 3.1a (save your settings, first) and after re-loading do a factory reset, then load your saved settings to see if that helps. If it doesn't, make sure to write down when it happens, what source(s) were on/playing, and anything else that, though it might sound mundane, that could be helpful. While I doubt it would be something external to the XMC-1, there is a possibility. Thanks for the tips! |
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Post by etc6849 on Feb 14, 2016 12:05:33 GMT -5
Mine has done this 5 more times and I received in in November 2015. I use my HTPC to play all sorts of songs, mostly FLAC using WASAPI. The bitrate would not vary on those as far as I know, but might on some of my MKV files I play. Did the tips work for you? If so, I will wait until version 3.2 firmware and flash that. Keep a log of when you called and who you talked to. That way if/when something goes out you can say you contacted them back at that time about it; especially if it happens out of warranty. To me, this sounds like a "loop-error" in the firmware where something is hogging up the resources in the processor and not releasing them. Try re-loading with firmware 3.1a (save your settings, first) and after re-loading do a factory reset, then load your saved settings to see if that helps. If it doesn't, make sure to write down when it happens, what source(s) were on/playing, and anything else that, though it might sound mundane, that could be helpful. While I doubt it would be something external to the XMC-1, there is a possibility. Thanks for the tips! |
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