That's big time customer service DL and it is most appreciated! I may be back on the Emotiva bandwagon after all!
"May be???" I have always heard that the measure of true service is not whether an occasionally mistake is made, but how it is handled. I quickly get behind companies who "man up" and handle things, especially when the owner himself intervenes. Heck, I could not get a straight answer out of Denon or Time Warner Cable or Asus or DirecTV or General Motors or several other companies on simple, minor things. In fact, GM would not answer my question even though I asked nicely, and they sent me a nasty-gram chastising me when I nicely re-asked the question they had failed to answer after two inquiries over 3 weeks.
Emotiva is a bandwagon that is easy to get onto...both for their great products and prices, but also outstanding service.
When I was a kid my Dad bought a new Pontiac J2000. He had nothing but problems with it. Finely the dealer told him to call GM's district manager. He did, He told them the car was junk. Her response was if you don't like it don't buy any more GM cars. Guess what to this day he never has and neither have I. We have been buying Jeeps ever since.
Received my replacement XPA 7 today. It was actually received at the destination distribution center on the 9th and I scheduled to have it delivered today. That's less than a week of shipping time for ground shipping between them and me. It was packaged extremely well and came with an extra box for the one I am to send back. I'd like to add pictures but don't see an option for that in a response.
Kudos to Emotiva for helping me resolve the issue!!...and for taking the extra care they took to have this amp shipped securely.