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Post by eclypse on Apr 8, 2016 14:50:06 GMT -5
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Post by armk9999 on Apr 12, 2016 12:38:31 GMT -5
Received my replacement XPA 7 today. It was actually received at the destination distribution center on the 9th and I scheduled to have it delivered today. That's less than a week of shipping time for ground shipping between them and me. It was packaged extremely well and came with an extra box for the one I am to send back. I'd like to add pictures but don't see an option for that in a response.
Kudos to Emotiva for helping me resolve the issue!!...and for taking the extra care they took to have this amp shipped securely.
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Post by Jim on Apr 12, 2016 12:59:18 GMT -5
I've attached a couple screenshots, hopefully they'll help if you want to attach pictures. You need to hit the orange Reply button on the right to expand the Reply Window, then click "Add Attachments" EDIT: Nevermind, just saw you created a new thread. Nice!   |
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Post by eclypse on Apr 12, 2016 13:00:44 GMT -5
Good to see them taking good care of you like that. I'm still waiting for a response from the 2 used xpa-1L amps sold to me with no power cords since friday.
Hopefully today will be the day so I can get past this and finally relax and enjoy them.
Edit:
Cords on the way!
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Post by leonski on Sept 4, 2021 17:05:20 GMT -5
Doing something right the first time is EASY.
A matter of the right people. For example?? Strong enough to schlep a heavy amp around HOW you do it....In a written and vetted specification and finally? ALL the tools and materials needed to make it happen.
Should be NO reason to ever do a 'reship' at least based on something the packing guys do. Shipper is out of your control, mostly....but there ARE ways to deal with those guys.
Doing something a SECOMD TIME is always a lot more expensive. Getting your shipping ducks in a row would be the obvious way to go. And from the EMO standpoint? Every ONCE in a while an order comes in to
be shipped which goes to an inspector. You can NEVER know which box that is. It is inpsected for proper packing, finish and paperwork.
A sheet should be INSIDE each box with various 'signoffs' of who does what.......Receiving? Check. Work done per paperwork? Check. Amp in 'Q' for shipping? Check. Packer Assigned? Check. Longest step here
should be no more than 1 minute. Copies of some stuff, like work order MAY be shipped to amps owner and a copy filed AND a copy sent back to the repair group.
The cost of a SINGLE junked out and improper;y packed / shipped amp would cover everything I mention above.
Quality is NOT a function of 'inspection' but rather those doing the work correctly and the First Time.....
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Post by davidl81 on Sept 4, 2021 21:10:49 GMT -5
Doing something right the first time is EASY. A matter of the right people. For example?? Strong enough to schlep a heavy amp around HOW you do it....In a written and vetted specification and finally? ALL the tools and materials needed to make it happen. Should be NO reason to ever do a 'reship' at least based on something the packing guys do. Shipper is out of your control, mostly....but there ARE ways to deal with those guys. Doing something a SECOMD TIME is always a lot more expensive. Getting your shipping ducks in a row would be the obvious way to go. And from the EMO standpoint? Every ONCE in a while an order comes in to be shipped which goes to an inspector. You can NEVER know which box that is. It is inpsected for proper packing, finish and paperwork. A sheet should be INSIDE each box with various 'signoffs' of who does what.......Receiving? Check. Work done per paperwork? Check. Amp in 'Q' for shipping? Check. Packer Assigned? Check. Longest step here should be no more than 1 minute. Copies of some stuff, like work order MAY be shipped to amps owner and a copy filed AND a copy sent back to the repair group. The cost of a SINGLE junked out and improper;y packed / shipped amp would cover everything I mention above. Quality is NOT a function of 'inspection' but rather those doing the work correctly and the First Time..... Man, I know it’s a quite Saturday, but replying to a thread that’s 5 years old? |
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Post by leonski on Sept 4, 2021 21:56:54 GMT -5
I'm quality driven. I see this is an 'old' thread, but I'll bet still a minor thorn in the side issue. AND a reason EMO went with Switchers. The weight saving reducies shipping problem....going either way.
I'd like to work for EMO for a couple months.......Or get the REAL tour they'd give to an outside auditor (like ISO, maybe?) just to see what the quality program looks like.
Continuous improvementis one activity which pays for itself in the long run.
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Post by novisnick on Sept 4, 2021 23:35:57 GMT -5
Doing something right the first time is EASY. A matter of the right people. For example?? Strong enough to schlep a heavy amp around HOW you do it....In a written and vetted specification and finally? ALL the tools and materials needed to make it happen. Should be NO reason to ever do a 'reship' at least based on something the packing guys do. Shipper is out of your control, mostly....but there ARE ways to deal with those guys. Doing something a SECOMD TIME is always a lot more expensive. Getting your shipping ducks in a row would be the obvious way to go. And from the EMO standpoint? Every ONCE in a while an order comes in to be shipped which goes to an inspector. You can NEVER know which box that is. It is inpsected for proper packing, finish and paperwork. A sheet should be INSIDE each box with various 'signoffs' of who does what.......Receiving? Check. Work done per paperwork? Check. Amp in 'Q' for shipping? Check. Packer Assigned? Check. Longest step here should be no more than 1 minute. Copies of some stuff, like work order MAY be shipped to amps owner and a copy filed AND a copy sent back to the repair group. The cost of a SINGLE junked out and improper;y packed / shipped amp would cover everything I mention above. Quality is NOT a function of 'inspection' but rather those doing the work correctly and the First Time..... Are you replying to a post thats 5 years old? Yep, seem like something was amiss but even I wouldn’t bring something this old up. Maybe the worthless 40% OFF CARDS I could complain about but I honestly think you didn’t look at the date. Or did I miss something? Upon repair Emotiva no longer places a report in the box, wish they would but it is now e-mail to the owner of the repaired gear. Seems like they just don’t want to walk to the printer. I’ve always thought that the report with the technicians initials or signature was so much more personal! Kind of reaching out personally to the owner with information and a thank you. Not to be, unless they’ve changed their process again. |
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Post by leonski on Sept 5, 2021 0:10:59 GMT -5
Doing something right the first time is EASY. A matter of the right people. For example?? Strong enough to schlep a heavy amp around HOW you do it....In a written and vetted specification and finally? ALL the tools and materials needed to make it happen. Should be NO reason to ever do a 'reship' at least based on something the packing guys do. Shipper is out of your control, mostly....but there ARE ways to deal with those guys. Doing something a SECOMD TIME is always a lot more expensive. Getting your shipping ducks in a row would be the obvious way to go. And from the EMO standpoint? Every ONCE in a while an order comes in to be shipped which goes to an inspector. You can NEVER know which box that is. It is inpsected for proper packing, finish and paperwork. A sheet should be INSIDE each box with various 'signoffs' of who does what.......Receiving? Check. Work done per paperwork? Check. Amp in 'Q' for shipping? Check. Packer Assigned? Check. Longest step here should be no more than 1 minute. Copies of some stuff, like work order MAY be shipped to amps owner and a copy filed AND a copy sent back to the repair group. The cost of a SINGLE junked out and improper;y packed / shipped amp would cover everything I mention above. Quality is NOT a function of 'inspection' but rather those doing the work correctly and the First Time..... Are you replying to a post thats 5 years old? Yep, seem like something was amiss but even I wouldn’t bring something this old up. Maybe the worthless 40% OFF CARDS I could complain about but I honestly think you didn’t look at the date. Or did I miss something? Upon repair Emotiva no longer places a report in the box, wish they would but it is now e-mail to the owner of the repaired gear. Seems like they just don’t want to walk to the printer. I’ve always thought that the report with the technicians initials or signature was so much more personal! Kind of reaching out personally to the owner with information and a thank you. Not to be, unless they’ve changed their process again. Maybe I SHOULD have looked at the date, but simply failed to do so. And with computers? How hard could it be to maintain a database linked with shipping and repair group? When I worked manufacturing I could look up a lot history and tell you what machine it went thru for any of its 100 or so steps as well as any measurables associated with the lot AND any machine alarms during process. I could 'coorelate' such data, too.....so I could look up the final product failure rate based on darn near anything I could think of as a valid search, like machine number or step in process or whatever. I never tried, but I think I could have serached by operator, too? |
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