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Post by thezone on Apr 15, 2016 0:51:46 GMT -5
Hi all,
Much to my wife's disgust I finally upgraded my beloved Rotel RSP 1570 and moved into the 2015's with my almost new (pre loved) 1 year old XMC-1!
What a fantastic unit this is, the dacs are awesome and slick sounding so much detail and presence, really make my Dynaudio C S3.4s come alive! A huge step up from the Rotel and I thought that was a great unit.
I spent some time configuring the unit and customizing it for my HT/2ch set up and my 3 subs (thats another whole story) I haven't gone down the Dirac pathway yet, I thought I would just get it set up in basic mode first and test drive it for a while.
The only little quirk so far is sometimes ( and its only happened 2 or 3 times) it wont come out of standby and just freezes and it requires a hard restart with the on/off switch at the back. This is with video standby "on". Not sure if this is a common issue?
Other than that I'm lovin this thing!
Cheers
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Post by dudeisms7 on Apr 15, 2016 1:02:32 GMT -5
At least from my experience I would say that is not a common issue right out of the box, or period. I would call, not email Emotiva tomorrow. More than likely they will take care of you in a way that would be far less cumbersome than the same situation with Rotel.. That should curb some of your wife's concerns. Anytime I have had something come up they have taken care of the situation. And no that hasn't been a common experience... Meaning my stuff has been solid.
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Post by vcautokid on Apr 15, 2016 2:47:05 GMT -5
Could be the firmware that is causing the freezes. Sorry about the XMC-1 doing that. Please contact Emotiva Support, and they'll take great care of your XMC-1. You may want too enquire about the firmware too.
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Post by thezone on Apr 15, 2016 3:05:34 GMT -5
Thanks fellas, I live in Australia so I may need to contact the local distributor here. Not sure on that one.
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Post by wizardofoz on Apr 15, 2016 4:32:15 GMT -5
Oz...hmmm good luck with that one my friend...unless they can tell you what board it is thats suspected and they can send you with your or someone local to help you replace it, then its shipping back to USA, or live with it. Firmware should be updated however to the V3.1 release as there were some issues that IR use had with systems locking up (IIRC). Have 2 units and seldom have any issues, but normally a power off and on at the rear solves most things.
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Post by 405x5 on Apr 15, 2016 9:56:41 GMT -5
Hi all, Much to my wife's disgust I finally upgraded my beloved Rotel RSP 1570 and moved into the 2015's with my almost new (pre loved) 1 year old XMZ-1! What a fantastic unit this is, the dacs are awesome and slick sounding so much detail and presence, really make my Dynaudio C S3.4s come alive! A huge step up from the Rotel and I though that was a great unit. I spent some time configuring the unit and customizing it for my HT/2ch set up and my 3 subs (thats another whole story) I haven't gone down the Dirac pathway yet, I thought I would just get it set up in basic mode first and test drive it for a while. The only little quirk so far is sometimes ( and its only happened 2 or 3 times) it wont come out of standby and just freezes and it requires a hard restart with the on/off switch at the back. This is with video standby "on". Not sure if this is a common issue? Other than that I'm lovin this thing! Cheers Have mine since 10/2014 and it never did that Bill |
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Post by aussie21 on Apr 15, 2016 21:11:15 GMT -5
Pretty sure I had this problem when I updated to V3.0 Update V3.1 fixed the problem
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Post by thezone on Apr 16, 2016 2:18:31 GMT -5
Pretty sure I had this problem when I updated to V3.0 Update V3.1 fixed the problem It has the V3.1 firmware already. Its only happened a couple of times so I'm not too concerned at this point. |
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Post by audiosyndrome on Apr 16, 2016 14:40:08 GMT -5
Make sure you have the latest V3.1. Emotiva did not update the version number when fixing the IR remote issue. Or just reload the latest firmware from the website. You should be fine.
Russ
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Post by trevordj on Apr 16, 2016 23:04:11 GMT -5
It sounds like another ECC board failure. Several have had this problem. Better give them a call.
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Post by thezone on Apr 22, 2016 18:03:43 GMT -5
Make sure you have the latest V3.1. Emotiva did not update the version number when fixing the IR remote issue. Or just reload the latest firmware from the website. You should be fine. Russ Thanks for the advice, I will give that a go and see if it fixes the issue which is now becoming much more frequent, the unit is becoming unresponsive a few times a day now and sometimes it will bring up a rectangular window on the tv with just a frozen cursor in it! |
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Post by thezone on Apr 22, 2016 18:06:02 GMT -5
It sounds like another ECC board failure. Several have had this problem. Better give them a call. Well that's not confidence inspiring at all, It certainly kills my previous Rotel for SQ and functionality but the Rotel ran faultlessly for 6 years without so much as a peep. |
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Post by trevordj on Apr 22, 2016 18:16:30 GMT -5
It sounds like another ECC board failure. Several have had this problem. Better give them a call. Well that's not confidence inspiring at all, It certainly kills my previous Rotel for SQ and functionality but the Rotel ran faultlessly for 6 years without so much as a peep. Ya, total bummer. I hope that's not what it is but it sounds like it  . If it is any consolation, since getting the board replaced on my unit it has been functioning flawlessly. |
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Post by Dan Laufman on Apr 22, 2016 21:16:02 GMT -5
thezone,
We are aware of this issue occasionally occuring and are looking into a possible firmware resolution to this issue.
It rarely happens, but it does happen, and when it does, it is really annoying! We're on top of it and will take care of you immediately.
Please call us ASAP and let us get this resolved you you. The XMC-1 just works... I promise you this.
Sorry for the inconvenience
Cheers,
Dan
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novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,223 
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Post by novisnick on Apr 22, 2016 21:23:18 GMT -5
thezone, We are aware of this issue occasionally occuring and are looking into a possible firmware resolution to this issue. It rarely happens, but it does happen, and when it does, it is really annoying! We're on top of it and will take care of you immediately. Please call us ASAP and let us get this resolved you you. The XMC-1 just works... I promise you this. Sorry for the inconvenience Cheers, Dan Thanks Big Dan, just what I've always thought of you! You're a man in passionate love with your company! Patrons! Sound! And all of your family! Directly related and your Emotiva family! Here again ,,,,,hanging out with your friends and family on a Friday night!,,,, COOL!!
Makes me warm and fuzzy all over!! |
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Post by meldhache on Apr 22, 2016 21:37:05 GMT -5
Yes, I agree, my own unit is flawless except for a few seconds when the bell flashes on/ off on startup. The latter is probably just the hdmi latching on the signal , never happens afterward changing sources etc.
Mel
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Post by mickseymour on Apr 23, 2016 1:54:56 GMT -5
Mine didn't come with a bell. I feel like a poor relation  |
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Post by meldhache on Apr 23, 2016 18:05:13 GMT -5
Lol as in ding dong
Mel
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Post by thezone on Apr 25, 2016 20:34:55 GMT -5
thezone, We are aware of this issue occasionally occuring and are looking into a possible firmware resolution to this issue. It rarely happens, but it does happen, and when it does, it is really annoying! We're on top of it and will take care of you immediately. Please call us ASAP and let us get this resolved you you. The XMC-1 just works... I promise you this. Sorry for the inconvenience Cheers, Dan Wow! I was away from my computer for a few days on account of having some minor surgery and Ive come back to see the big boss has formally addressed my issue, very impressed! Thank you for your positive words, I will call Emotiva once I work out the time difference between the Emotiva office and Australia. Thanks again |
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bootman
Emo VIPs 
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Apr 26, 2016 8:27:48 GMT -5
Yes, I agree, my own unit is flawless except for a few seconds when the bell flashes on/ off on startup. The latter is probably just the hdmi latching on the signal , never happens afterward changing sources etc. Mel I added a slight delay in the startup so that the video comes on first and waits 5 sec then the rest comes on and no issues with HDMI sync ever after that. Of course once I upgrade my display I'll be back to finding the best start up sequence again since we all know HDMI is the work of the devil.  |
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. If it is any consolation, since getting the board replaced on my unit it has been functioning flawlessly. 
