I want to give a big shout out to Customer Support for fixing my XPR-2. I had it damaged in shipping that was caused by me and NOT Emotiva, I called to get a WS# and shipped it in for repair stating that the damage was caused by me and I would pay for the repairs.
I received an email today from Customer support stating my XPR-2 was fixed and that my amp was on the way back to me? Wait, how much do I owe you for the damage I caused? I called to make sure someone didn't make a mistake and forget to charge me and I was told there is no charge, nothing, nada, zero!
I have to say I have never received customer support like this for anything I have purchased in the past. No questions they just fixed it and shipped it back to me since it was still under warranty.
Thank you very much for the generosity, your customer support team and entire company are wonderful!
HT 7.2 Speakers: Tekton Pendragon's (LCR LS RS), EMO UAW 8.2's rear Pre/Pro: Empty hole (soon to be XMC-2) Amps: XPR-2, XPR-5, BasX-a700 Subs: PowerSound v1801, JL Audio F110 Transport: Oppo 103D Projector: Sony VPL-VW285ES 4K Other: miniDSP 2x4
Pool: Emotiva UOM 6.2 (6), mini-x a-100, Apple Airport Express
Emotiva stays classy! My CS experiences with them have been good. Threads like these help their brand way more than ads because this is a real customer with a great experience.
Last Edit: Jul 12, 2016 15:00:59 GMT -5 by garbulky
Transport: Sony UBP-X700 UHD-Blu ray player spdif PC using Musiland Digital Times WASAPI via BNC connection - DAC: DC-1->XLR XPA-1 , RCA->Basx A-100 CD: Denon DCD 600 PCM 61 DAC. RCA Amp: XPA-1 gen 2 using XLR connections. Speakers: Axiom Audio m80 V3, Sennheisser HD700 headphones. two pairs 12 guage each bi-wire speaker cables per monoblock Headphone amp: Basx A-100 (INCREDIBLE VALUE!!)