Kudos to Emotiva's customer support

number8
Minor Hero

Posts: 52

Kudos to Emotiva's customer support Oct 25, 2016 11:47:06 GMT -5 geebo, Boomzilla, and 1 more like this

Quote

Post by number8 on Oct 25, 2016 11:47:06 GMT -5

This summer, I received my XMC-1. Unfortunately, I discovered that since day one, the analog front right output was not working correctly. I had the chance to be able to diagnose the failing part as being the output relay behaving erratically. Being an international customer, I was not eligible to free return of the unit to the factory. Based on discussions with various people at Emotiva, and ultimately with Dan Laufman, a new analog board has been sent overseas free of charge. I managed without any specific difficulties to replace the faulty board. The unit is now working as expected and is delivery an excellent sound. And not the least, I’m a very happy customer.

Boomzilla Lounge Lizard Posts: 19,234	Kudos to Emotiva's customer support Oct 25, 2016 12:05:23 GMT -5 via mobile Quote Select Post Deselect Post Link to Post Back to Top Post by Boomzilla on Oct 25, 2016 12:05:23 GMT -5 ^^^ +1
	Yamaha disc player / Roon Nucleus One / Library drives Godzilla & Kong / Dragonfly Red DAC iPad (Roon Remote) / Yamaha RX-V6A / Heathkit tube amps / JVC headphones GoldenEar Triton 3+ (used as subs) / SuperCenter XL / Klipsch RP-600m satellites

lehighvalleyjeff Sensei Posts: 676	Kudos to Emotiva's customer support Oct 25, 2016 13:05:11 GMT -5 via mobile Quote Select Post Deselect Post Link to Post Back to Top Post by lehighvalleyjeff on Oct 25, 2016 13:05:11 GMT -5 Very very cool! That's awesome! 👍
	Emotiva XSP-1 g2, XPR-1 (x2), Stealth DC-1 DAC, Sony 222es SACD, Audioquest Midnight speaker cable, Audiotruth Emerald RCA cable, xlrs, Monster Power htp-5000 power conditioner and Monster Power AVS-2000 voltage regulator, Bello AT 484 Audio Rack, NHT 2.9 Speakers

macromicroman Emo VIPs Posts: 2,257	Kudos to Emotiva's customer support Oct 25, 2016 13:45:26 GMT -5 Quote Select Post Deselect Post Link to Post Back to Top Post by macromicroman on Oct 25, 2016 13:45:26 GMT -5 Glad to hear, all is now well.
	Klipsch RF-7 ii Left and Right Klipsch RC-64 Center Klipsch RW-12 Subwoofer Klipsch RW-12d Subwoofer Klipsch RS-52ii Surrounds LG 60PX950 60 inch 3-D Plasma LG BD-580 Blu-Ray Player Marantz AV7005 processor Emotiva ERC-2 CD Emotiva XPA-5

Soup Protean Force Posts: 1,798	Kudos to Emotiva's customer support Oct 25, 2016 14:08:53 GMT -5 via mobile Quote Select Post Deselect Post Link to Post Back to Top Post by Soup on Oct 25, 2016 14:08:53 GMT -5 Awesome news!
	• Anthem MRX 1120 • LUMIN M1 • Totem "The One" L/R stereo • XBOX360 • PS3 • Oppo 93 • Totem Model 1 Signature L/R/C • SVS PB12-NSD • Totem Rainmaker surrounds • microRendu v1.4 • Chord Qutest • Foobar2000 1.6.7 • HQPlayer 3.24 • JRiver Media Center 29 "My ears hear what they hear"

unsureuk Minor Hero Posts: 81	Kudos to Emotiva's customer support Oct 31, 2016 8:45:35 GMT -5 Quote Select Post Deselect Post Link to Post Back to Top Post by unsureuk on Oct 31, 2016 8:45:35 GMT -5 I have always found Emotiva's customer support spot on, did the same for me when my UMC 200 power supply failed, just shipped one out to me in the UK at no charge. Great service, great company
	Sony 52WDL5500; Emotiva UMC 200, XPA 5, XPA 200, XTZ Cinema M6 LCR, S5 Surrounds,S2 rears. Rythmik FV15 HP (awesome!)

Kudos to Emotiva's customer support

Post by number8 on Oct 25, 2016 11:47:06 GMT -5

Post by Boomzilla on Oct 25, 2016 12:05:23 GMT -5

Post by lehighvalleyjeff on Oct 25, 2016 13:05:11 GMT -5

Post by macromicroman on Oct 25, 2016 13:45:26 GMT -5

Post by Soup on Oct 25, 2016 14:08:53 GMT -5

Post by unsureuk on Oct 31, 2016 8:45:35 GMT -5