Post by kauai82 on Feb 27, 2017 13:27:13 GMT -5
I was bitterly disappointed when my beloved Fusion 8100 AVR went down last month with a bad power supply and had to be sent in for repair. I also was not happy that I had to pay $61 dollars for shipping back to Franklin, Tenn. Thank God I kept the box so I did not have to buy a new one ! Also, was not thrilled by the 16-21 day waiting period for getting the unit serviced because the service department is overloaded at the moment with work. Have to give credit to Emo that they did inform me that the time frame of the unit would be that long. With shipping from the West Coast and the return trip the unit would be out of my possession for about four and a half weeks.
I was grateful that Emotiva kept me updated when they received the unit at the service department and another when the tech started working on the unit and another when it was shipped out back to me. I was very excited when I got the unit back and extremely disappointed when it at first appeared that the unit was not working properly. The remote was inconsistent in use of some functions and the unit sounded terrible. A very quick call to Franklin and the tech support got me in touch with Duane one of the techs. He spent the better of 45 minutes with me on the phone as we went through all kinds of attempts to figure what was wrong with my beloved receiver. Very positive and knowledgeable about the Fusion 8100. After it was determined that it could not be fixed over the phone a return shipping label was issued. I was disappointed that the unit had to be set back to repair again, but with Duane's phone call in my mind I felt that the problem would be resolved.
Before I sent the unit back I had to try one more thing that I thought might make the receiver work as it should. Before I went to sleep that night I turned the unit off by the back switch and unplugged the unit and left it that way overnight. Next morning as I was getting the box and packing ready for return shipping I decided to plug the unit in and turn it on. Wham ! The Fusion started working like a champ and the SQ was as good or maybe better than I remembered it. Called Duane back and he was ecstatic to hear the good news.
The Fusion is working great and I am very happy. Even though we don't want our Emo, or for that matter any thing we buy fail or not work correctly sometimes things go awry and it is at this time we find out what kind of company stands behind their products. I am very glad that Emotiva was able to fix the Fusion and would give great customer service to make sure that I was satisfied with the outcome. Thanks, Emo !
I was grateful that Emotiva kept me updated when they received the unit at the service department and another when the tech started working on the unit and another when it was shipped out back to me. I was very excited when I got the unit back and extremely disappointed when it at first appeared that the unit was not working properly. The remote was inconsistent in use of some functions and the unit sounded terrible. A very quick call to Franklin and the tech support got me in touch with Duane one of the techs. He spent the better of 45 minutes with me on the phone as we went through all kinds of attempts to figure what was wrong with my beloved receiver. Very positive and knowledgeable about the Fusion 8100. After it was determined that it could not be fixed over the phone a return shipping label was issued. I was disappointed that the unit had to be set back to repair again, but with Duane's phone call in my mind I felt that the problem would be resolved.
Before I sent the unit back I had to try one more thing that I thought might make the receiver work as it should. Before I went to sleep that night I turned the unit off by the back switch and unplugged the unit and left it that way overnight. Next morning as I was getting the box and packing ready for return shipping I decided to plug the unit in and turn it on. Wham ! The Fusion started working like a champ and the SQ was as good or maybe better than I remembered it. Called Duane back and he was ecstatic to hear the good news.
The Fusion is working great and I am very happy. Even though we don't want our Emo, or for that matter any thing we buy fail or not work correctly sometimes things go awry and it is at this time we find out what kind of company stands behind their products. I am very glad that Emotiva was able to fix the Fusion and would give great customer service to make sure that I was satisfied with the outcome. Thanks, Emo !
