At Wits End Getting Dirac Live to see XMC-1

[KeithL]

Perhaps I can offer a few more useful tips....

It sounds like you've got the IP address problem under control....
When you manually set the address to the XMC-1 to the one the router was expecting - it worked.
This could suggest several things...
For one thing, if you set two devices on the same physical network both to addresses on the same subnet, they can exchange packets directly, without going through the router.
(In fact, you could do it that way with a simple switch, without a router or DHCP server involved at all; therefore it bypasses all sorts of possible problems... including DHCP and routing problems.)

Also, I don't know much about Dirac and older versions of MacOS......
I DO know that Dirac always seemed to run very reliably on Yosemite (I think that might have been the oldest version we tried it with).
Quite a few people experienced problems with the microphone not being recognized on El Capitan.
And there have been quite a few problems with Sierra and High Sierra (for which we have a work-around - but our programmers are still working on).
Therefore, if you're going to upgrade an older version, bring it up to YOSEMITE and stop there.

Apr 3, 2018 15:48:52 GMT -5 xmc-1-owner-and-apparently-qe said:

Interesting, maybe i need to suck it up and try to re-apply the firmware at some point too.

I reconfigured my switch / router to 10.0.0.1 and was trying DHCP. The Emotiva got an address - I saw it in the switch admin, but that same address didn't show in the XMC-1's information UI. So, I configured the IP manually and still couldn't ping from my mac (which had a 10.0.0.x address, but got it via DHCP. I reconfigured my mac to have a static IP next to the one I gave the XMC-1 and bingo, I was able to launch and pair with Dirac. I was so psyched. So then I plugged in the usb microphone. No love, but my OSX on that machine is way out of date (10.7.x).

Back to the forums and find that the microphone only works on 10.10, so my next step is to upgrade the OS, but not sure how easy it is going to be to get it onto 10.10 which seems to be the magic release where Dirac is supported and the microphone works.

[ttocs]

Cool! Sounds like you're on your way!

Kinda like when Navin Johnson's name was published in the phone book, and he looks up at the camera and says "Things are going to start happening to me now!"
(Steve Martin, "The Jerk")

[xmc-1-owner-and-apparently-qe]

praise be. i have applied room correction successfully. here is what worked for me:

- MacOS 10.8 with firewall disabled
- Plugged in with a wire to a router/switch
- Mac configured with a static IP in the 10.0.0.x (in the range not setup for DHCP)
- XMC-1 configured with a static IP in the same range as the Mac and also hardwired into the same switch.
- Reboot XMC-1 until a successful link light happens.
- Ping the XMC-1
- Plug in USB Mic and run Dirac
- Works.

Thanks for the help Keith and ttocs for enough information and encouragement that it is possible . About to give it a test.

[enricoclaudio]

Apr 3, 2018 20:48:43 GMT -5 xmc-1-owner-and-apparently-qe said:

praise be. i have applied room correction successfully. here is what worked for me:

- MacOS 10.8 with firewall disabled
- Plugged in with a wire to a router/switch
- Mac configured with a static IP in the 10.0.0.x (in the range not setup for DHCP)
- XMC-1 configured with a static IP in the same range as the Mac and also hardwired into the same switch.
- Reboot XMC-1 until a successful link light happens.
- Ping the XMC-1
- Plug in USB Mic and run Dirac
- Works.

Thanks for the help Keith and ttocs for enough information and encouragement that it is possible . About to give it a test.

WOW.. are you still running Mountain Lion? 

[xmc-1-owner-and-apparently-qe]

ttocs...
I just need this lamp. And this chair. And 450w/channel of sweet Dirac room corrected Steve Martin jokes.

cheers.

[xmc-1-owner-and-apparently-qe]

Apr 3, 2018 20:52:28 GMT -5 enricoclaudio said:

Apr 3, 2018 20:48:43 GMT -5 xmc-1-owner-and-apparently-qe said:

praise be. i have applied room correction successfully. here is what worked for me:

- MacOS 10.8 with firewall disabled
- Plugged in with a wire to a router/switch
- Mac configured with a static IP in the 10.0.0.x (in the range not setup for DHCP)
- XMC-1 configured with a static IP in the same range as the Mac and also hardwired into the same switch.
- Reboot XMC-1 until a successful link light happens.
- Ping the XMC-1
- Plug in USB Mic and run Dirac
- Works.

Thanks for the help Keith and ttocs for enough information and encouragement that it is possible . About to give it a test.

WOW.. are you still running Mountain Lion? 

lol - i'm running Sierra, but I unearthed a machine that was still running whatever cat 10.7 was... I upgraded it to 10.8 in service of the Dirac.  Sounds like I can safely take it to 10.10 now.

[enricoclaudio]

Apr 3, 2018 20:55:24 GMT -5 xmc-1-owner-and-apparently-qe said:

Apr 3, 2018 20:52:28 GMT -5 enricoclaudio said:

WOW.. are you still running Mountain Lion? 

lol - i'm running Sierra, but I unearthed a machine that was still running whatever cat 10.7 was... I upgraded it to 10.8 in service of the Dirac.  Sounds like I can safely take it to 10.10 now.

I'm running macOS 10.13.4 (High Sierra) in my 13" MacBook Pro Retina mid-2014 and in my 27" iMac mid-2017 and have ZERO issues with Dirac and the XMC-1.  

[ttocs]

Apr 3, 2018 20:53:02 GMT -5 xmc-1-owner-and-apparently-qe said:

ttocs ...
I just need this lamp. And this chair. And 450w/channel of sweet Dirac room corrected Steve Martin jokes.

cheers.

LOL !

. . . . and the thermos!

[insurgent]

Bumping an old thread.

Running Mojave10.14.4
XMC-1 Firmware 5.6

XMC-1 displays the same IP as my router's device manager (192.168.1.19) and I'm able to ping that IP successfully from my Mac. However, Dirac Live will not find the XMC-1.

Help

[2madamimadam2]

I too am at my wits end.  Does anyone have any other tips?

I can see the device on my ATT router network. It has the same IP address 192.168.1.82 that I see in the Emotiva XMC-1 DHCP auto-assigned IP address.



I have a Windows 10 private network and have turned ON networks discovery and automatic network setup of new devices.



From a Windows 10 command prompt I can ping the hardwired Emotiva at its IP address assigned to this device and get a response.
  Windows does not see it.  I am not sure why. 


I have Dirac Live as an allowed device in Avast web and firewall system protection. I have the firewall off and all other protection temporarily turned off and still cannot connect.



I tried following these instructions to shut off all devices and router and do a full power down and wake-up. emotiva.com.ua/pdf/xmc-1/Dirac_Live_Emotiva_FAQ.pdf



Dirac Live does not detect the Emotiva XMC-1 on its own or even if I specifically point to its assigned IP address assigned to it.
We have also tried with a Mac running Big Sur and two Windows 10 PCs. No luck.  Cannot see any devices in Dirac Live 3.0

I'm running the latest firmware on XMC-1 after factory service having bricked the unit in firmware upgrade to get Dirac working.  
Any help would be most appreciated.  Sincere thanks.
Adam

[ttocs]

Dec 26, 2020 18:20:43 GMT -5 2madamimadam2 said:

I too am at my wits end.  Does anyone have any other tips?

I can see the device on my ATT router network. It has the same IP address 192.168.1.82 that I see in the Emotiva XMC-1 DHCP auto-assigned IP address.

I have a Windows 10 private network and have turned ON networks discovery and automatic network setup of new devices.

From a Windows 10 command prompt I can ping the hardwired Emotiva at its IP address assigned to this device and get a response.
  Windows does not see it.  I am not sure why. 

I have Dirac Live as an allowed device in Avast web and firewall system protection. I have the firewall off and all other protection temporarily turned off and still cannot connect.

I tried following these instructions to shut off all devices and router and do a full power down and wake-up. emotiva.com.ua/pdf/xmc-1/Dirac_Live_Emotiva_FAQ.pdf

Dirac Live does not detect the Emotiva XMC-1 on its own or even if I specifically point to its assigned IP address assigned to it.
We have also tried with a Mac running Big Sur and two Windows 10 PCs. No luck.  Cannot see any devices in Dirac Live 3.0

I'm running the latest firmware on XMC-1 after factory service having bricked the unit in firmware upgrade to get Dirac working.  
Any help would be most appreciated.  Sincere thanks.
Adam

Did you see my post on the first page? 9th post down. This worked every time if all the steps are followed. It's clunky, lots of effort, but it worked every time for me. I stopped using Dirac later that year, and I know there's been firmware updates that probably made things better, but that method should still be valid.

Otherwise it may be a compatibility problem with the OS.

[klinemj]

Dec 26, 2020 18:20:43 GMT -5 2madamimadam2 said:

I too am at my wits end.  Does anyone have any other tips?

I can see the device on my ATT router network. It has the same IP address 192.168.1.82 that I see in the Emotiva XMC-1 DHCP auto-assigned IP address.



I have a Windows 10 private network and have turned ON networks discovery and automatic network setup of new devices.



From a Windows 10 command prompt I can ping the hardwired Emotiva at its IP address assigned to this device and get a response.
  Windows does not see it.  I am not sure why. 


I have Dirac Live as an allowed device in Avast web and firewall system protection. I have the firewall off and all other protection temporarily turned off and still cannot connect.



I tried following these instructions to shut off all devices and router and do a full power down and wake-up. emotiva.com.ua/pdf/xmc-1/Dirac_Live_Emotiva_FAQ.pdf



Dirac Live does not detect the Emotiva XMC-1 on its own or even if I specifically point to its assigned IP address assigned to it.
We have also tried with a Mac running Big Sur and two Windows 10 PCs. No luck.  Cannot see any devices in Dirac Live 3.0

I'm running the latest firmware on XMC-1 after factory service having bricked the unit in firmware upgrade to get Dirac working.  
Any help would be most appreciated.  Sincere thanks.
Adam

In addition to what ttocs mentions, I'll add a suggestion from him that works for me.

1) start with the processor fully powered down (via the back switch) and the EDNIB powered down and not connected to the switch.
2) with the processor connected via ethernet to the switch, power it up. A light should come on and turn green on the switch for the port you have the processor connected to.
3) Once you see a green light on switch that the processor is plugged into...plug EDNIB into the switch and power it up. You should see a green light on the switch for the port you have EDNIB plugged into.

At that point, you should be able to enable Dirac.

Let me know what you find.

Mark

[klinemj]

Dec 26, 2020 19:12:53 GMT -5 klinemj said:

Dec 26, 2020 18:20:43 GMT -5 2madamimadam2 said:

I too am at my wits end.  Does anyone have any other tips?

I can see the device on my ATT router network. It has the same IP address 192.168.1.82 that I see in the Emotiva XMC-1 DHCP auto-assigned IP address.



I have a Windows 10 private network and have turned ON networks discovery and automatic network setup of new devices.



From a Windows 10 command prompt I can ping the hardwired Emotiva at its IP address assigned to this device and get a response.
  Windows does not see it.  I am not sure why. 


I have Dirac Live as an allowed device in Avast web and firewall system protection. I have the firewall off and all other protection temporarily turned off and still cannot connect.



I tried following these instructions to shut off all devices and router and do a full power down and wake-up. emotiva.com.ua/pdf/xmc-1/Dirac_Live_Emotiva_FAQ.pdf



Dirac Live does not detect the Emotiva XMC-1 on its own or even if I specifically point to its assigned IP address assigned to it.
We have also tried with a Mac running Big Sur and two Windows 10 PCs. No luck.  Cannot see any devices in Dirac Live 3.0

I'm running the latest firmware on XMC-1 after factory service having bricked the unit in firmware upgrade to get Dirac working.  
Any help would be most appreciated.  Sincere thanks.
Adam

In addition to what ttocs mentions, I'll add a suggestion from him that works for me.

1) start with the processor fully powered down (via the back switch) and the EDNIB powered down and not connected to the switch.
2) with the processor connected via ethernet to the switch, power it up. A light should come on and turn green on the switch for the port you have the processor connected to.
3) Once you see a green light on switch that the processor is plugged into...plug EDNIB into the switch and power it up. You should see a green light on the switch for the port you have EDNIB plugged into.

At that point, you should be able to enable Dirac.

Let me know what you find.

Mark

I just realized...you are talking about the XMC-1...right? If so, no EDNIB...never mind.

Mark

[2madamimadam2]

Thanks ttocs, Mark. I did see that and tried most of it where applicable for Windows but not 100% on the Mac. My GF is the one with the Mac and yesterday I tried briefly but did not do the step by step as most effort has been on the Windows machine recently. I had tried the cache clearing per your post.
I will retry on her machine per your steps on w/ safe mode etc. Thanks.
Adam

[2madamimadam2]

RESOLVED Well... Absolutely fantastic help at Emotiva's customer service! Dirac company tipped me off that the whole issue was that I was trying to use Dirac's 3.0x versions after activating my license at Emotiva's site. I called Emotiva and sure enough I was not using the one specific to their products. My whole disconnect was using the Dirac Live downloaded from Dirac, not using the proper Dirac 1.0.x that is specific to Emotiva's products. It immediately connected. While on the call he helped me with a few other gotcha's about configuring the mic levels etc. Sheesh! I was fiddling for too many nights just trying to connect but now all is resolved. The Dirac makes a difference. I'm really happy I made the move from my UMC to the XMC-1. Nice open soundstage for music and better audio track in movies.

[gards]

Now, I have been through all suggestions I think.
All tried on two different computers. Windows 7 on WiFi and Windows 10 cabled. Both can ping the XCM-1 and the remote app work fine on iPhone. So the network should be ok.

I have tried:
Manual and automatic IP, both work with ping and remote app.
Different DNS servers. Incl. the local GW. This shouldn't matter when both the W10 and XMC are connetcted in the same switch.
Disabled local firewall, made dedicated rules for the connection and cleared the cache
Reinstalled the firmware for the XMC (5.15 - EmotivaUpdate-1_8-2020_02_24.dat)
Turned the XMC off and waited for several minutes after some of the tests.

Any more I should test?

[foggy1956]

Feb 10, 2021 4:54:02 GMT -5 gards said:

Now, I have been through all suggestions I think.
All tried on two different computers. Windows 7 on WiFi and Windows 10 cabled. Both can ping the XCM-1 and the remote app work fine on iPhone. So the network should be ok.

I have tried:
Manual and automatic IP, both work with ping and remote app.
Different DNS servers. Incl. the local GW. This shouldn't matter when both the W10 and XMC are connetcted in the same switch.
Disabled local firewall, made dedicated rules for the connection and cleared the cache
Reinstalled the firmware for the XMC (5.15 - EmotivaUpdate-1_8-2020_02_24.dat)
Turned the XMC off and waited for several minutes after some of the tests.

Any more I should test?

Which version of Dirac are you using?

[gards]

DLCT_Emotiva_Windows_1.1.0.5958

Now also tested the Windows 7 on cable. Ping ok, but no connection with XMC-1 from Dirac

[KeithL]

Unfortunately it really seems like you've already covered all of the bases...

(Including many of the ones I've listed...)

The fact that you can Ping the XMC-1 from the computer proves that you have a network connection between them.

This proves that both have good IP addresses and physical network connections.

(The DNS server is irrelevant since all it does is resolve URLs to IP addresses... )

However Ping only tests that certain protocols can be routed between devices.... (ICMP).

So this doesn't prove that OTHER protocols can be routed between them.

Since the problem is happening on two different computers it is unlikely to be related to a specific computer problem.

(Unless you're running the same firewall program on both of them and is is doing the same bad thing on both - which is pretty unlikely.)

It's also unlikely that the XMC-1 is accepting other protocols but not the ones Dirac Live needs.

We've simply never seen that happen... although it is theoretically possible.

(But you've already reloaded the firmware... which should fix that if it were the cause.)

At this point my best guess would be some sort of issue with the network or the router.

You say "the computer and the XMC-1 are connected to the same switch..."

Is it really a switch or is it a router, or a cable modem, or are there any network extenders involved?

A simple switch passes all protocols between all ports... but routers differentiate between protocols and routes... so they can pass some things and not others.

And some "switches" have both routing and firewall capabilities.

So, for example, if you have one "box" that has both WiFi and wired devices connected to it, then it is routing between the WiFi and wired network segments.

And "network extenders" can operate in a variety of different ways - including as switches, bridges, or routers...

(If there's any doubt I might try a different low-cost simple switch between the computer and XMC-1 at this point.)

If you've got anything more than a true simple switch between them...

Try RESETTING it... meaning to unplug it, wait a minute, and plug it back in.

Small routers and switches often simply "get confused" and resetting them will quite often fix the problem.

And, if your router or switch has "firewall options", check those carefully or reset them (perhaps a device has firewall that you aren't aware of?).

(It may be that a firewall in your router is blocking only certain protocols from being routed between the computer and XMC-1.)

Finally, if you have other routers or switches on the network, you could try temporarily disabling them.

There are a few really obscure types of address conflicts that could enable Ping to work while still causing other protocols not to work.

For example if a second DHCP server is handing out conflicting addresses to other devices...

You might even try shutting off as many other network-connected devices as you can find.

(It could be that some other device has an address conflict and is refusing to give up the conflicting address... which is really obscure but possible.)

These sorts of issues are really obscure and are unlikely to occur on anything except complex networks.

Feb 10, 2021 8:04:00 GMT -5 foggy1956 said:

Feb 10, 2021 4:54:02 GMT -5 gards said:

Now, I have been through all suggestions I think.
All tried on two different computers. Windows 7 on WiFi and Windows 10 cabled. Both can ping the XCM-1 and the remote app work fine on iPhone. So the network should be ok.

I have tried:
Manual and automatic IP, both work with ping and remote app.
Different DNS servers. Incl. the local GW. This shouldn't matter when both the W10 and XMC are connetcted in the same switch.
Disabled local firewall, made dedicated rules for the connection and cleared the cache
Reinstalled the firmware for the XMC (5.15 - EmotivaUpdate-1_8-2020_02_24.dat)
Turned the XMC off and waited for several minutes after some of the tests.

Any more I should test?

Which version of Dirac are you using?

[foggy1956]

Feb 10, 2021 11:48:28 GMT -5 KeithL said:

Unfortunately it really seems like you've already covered all of the bases...

(Including many of the ones I've listed...)

The fact that you can Ping the XMC-1 from the computer proves that you have a network connection between them.

This proves that both have good IP addresses and physical network connections.

(The DNS server is irrelevant since all it does is resolve URLs to IP addresses... )

However Ping only tests that certain protocols can be routed between devices.... (ICMP).

So this doesn't prove that OTHER protocols can be routed between them.

Since the problem is happening on two different computers it is unlikely to be related to a specific computer problem.

(Unless you're running the same firewall program on both of them and is is doing the same bad thing on both - which is pretty unlikely.)

It's also unlikely that the XMC-1 is accepting other protocols but not the ones Dirac Live needs.

We've simply never seen that happen... although it is theoretically possible.

(But you've already reloaded the firmware... which should fix that if it were the cause.)

At this point my best guess would be some sort of issue with the network or the router.

You say "the computer and the XMC-1 are connected to the same switch..."

Is it really a switch or is it a router, or a cable modem, or are there any network extenders involved?

A simple switch passes all protocols between all ports... but routers differentiate between protocols and routes... so they can pass some things and not others.

And some "switches" have both routing and firewall capabilities.

So, for example, if you have one "box" that has both WiFi and wired devices connected to it, then it is routing between the WiFi and wired network segments.

And "network extenders" can operate in a variety of different ways - including as switches, bridges, or routers...

(If there's any doubt I might try a different low-cost simple switch between the computer and XMC-1 at this point.)

If you've got anything more than a true simple switch between them...

Try RESETTING it... meaning to unplug it, wait a minute, and plug it back in.

Small routers and switches often simply "get confused" and resetting them will quite often fix the problem.

And, if your router or switch has "firewall options", check those carefully or reset them (perhaps a device has firewall that you aren't aware of?).

(It may be that a firewall in your router is blocking only certain protocols from being routed between the computer and XMC-1.)

Finally, if you have other routers or switches on the network, you could try temporarily disabling them.

There are a few really obscure types of address conflicts that could enable Ping to work while still causing other protocols not to work.

For example if a second DHCP server is handing out conflicting addresses to other devices...

You might even try shutting off as many other network-connected devices as you can find.

(It could be that some other device has an address conflict and is refusing to give up the conflicting address... which is really obscure but possible.)

These sorts of issues are really obscure and are unlikely to occur on anything except complex networks.

Feb 10, 2021 8:04:00 GMT -5 foggy1956 said:

Which version of Dirac are you using?

Which version of Dirac is he using?