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Post by anthony65 on Dec 15, 2017 16:47:36 GMT -5
Hi guys, after only two days of (perfect) work my big ego suddenly stopped working, all leds became blue as in attached picture... No effect pressing filter or output selection buttons... Any suggestion? Is it broken or what? Thank you A. Attachments:
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hemster
Global Moderator 
Particle Manufacturer
...still listening... still watching
Posts: 51,951
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Post by hemster on Dec 15, 2017 16:54:36 GMT -5
Hi guys, after only two days of (perfect) work my big ego suddenly stopped working, all leds became blue as in attached picture... No effect pressing filter or output selection buttons... Any suggestion? Is it broken or what? Thank you A. Presumably you tried removing and reattaching it? Rebooting the computer too? (hey, rebooting does wonders!). If so, give Emotiva a call at 1-877-EMO-TECH (1-877-366-8324) or email support@emotiva.com. |
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Post by mshump on Dec 15, 2017 16:57:42 GMT -5
I would try unplugging it from the USB port an let it sit a couple of minutes, and see if it resets
Mark
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Post by anthony65 on Dec 17, 2017 5:07:39 GMT -5
Thank you guys, tried everything, no success...
I'll email tech support
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klinemj
Emo VIPs 
Official Emofest Scribe
Posts: 15,088
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Post by klinemj on Dec 17, 2017 8:32:45 GMT -5
Thank you guys, tried everything, no success... I'll email tech support They have historically worked best via phone. Unless there's a good reason to not use phone, I would if I were you. Mark |
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Post by Soup on Dec 17, 2017 13:51:47 GMT -5
For best results, I suggest picking up the phone.
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Post by Gabriel Trammell on Dec 3, 2018 15:26:04 GMT -5
The same thing just happen to me today all leds are lit up on the unit no sound.
My usb ports on my desktop pc and laptop will not detect any device is connected.
Called tech support and they told me that they would email me to get me started with a return
because all leds lighting up like that is a indication the main board has detected a problem with its self.
just wanted to put that out there for anyone having the same problems.
P.S. The tech was nice and fast at taking care of me on the phone.
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Post by dksosku on Dec 6, 2018 13:26:08 GMT -5
My Little Ego died yesterday, just received a call from tech support.
Very polite and the call duration was literally 58 secs. Sending a replacement. Awesome customer service.
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