NEW WARRANTY POLICY FOR EMOTIVA PRODUCTS
Feb 5, 2018 12:57:09 GMT -5
LCSeminole, Casey Leedom, and 14 more like this
Post by KeithL on Feb 5, 2018 12:57:09 GMT -5
As of today we are simplifying and unifying our warranty policy.
This new warranty policy supersedes all warranties that were in effect when your product was purchased -
and all warranties listed in current product manuals and literature.
We will be updating all product literature to reflect the current policy.
(Don't worry; we've simply left the warranty on many products the same, and removed restrictions about transfers on others.)
ALL X-SERIES ELECTRONICS (XPA and XPA-DR amps, XMC-1, XSP-1, ERC-3) products now have a full five year transferable warranty.
ALL BasX SERIES ELECTRONICS (BasX A-100, BasX A-300, etc) products now have a full three year transferable warranty.
ALL Airmotiv SPEAKERS now have a full five year transferable warranty.
ALL BasX SPEAKERS now have a full three year transferable warranty.
All of these warranties are now transferable for the full duration of the warranty.
Certain restrictions, such as the limitation on the warranty period for the transport mechanisms in CD players, remain in effect.
WARRANTY TRANSFERS ARE NO LONGER LIMITED TO THE FIRST YEAR OR TWO ON THESE PRODUCTS.
THE WARRANTY ON ALL OF THESE PRODUCTS IS NOW TRANSFERABLE FOR THE DURATION OF THE WARRANTY.
We consider our warranty to be an important feature of our products, and an important benefit for our customers...
To that end, we would like to remind you of a few things:
1)
The warranty on each Emotiva product is issued to the person who purchases it...
ONLY THE CURRENT WARRANTY HOLDER MAY TRANSFER THE WARRANTY TO A NEW OWNER.
If you purchase a previously owned Emotiva product, and you wish to be covered under any remaining warranty, then the current warranty holder MUST transfer their warranty to you.
It is YOUR responsibility to make sure that the previous owner is a legitimate warranty holder, and that they transfer their warranty to you.
The new owner CANNOT initiate the warranty transfer; the current owner must transfer the warranty to the new owner; THERE ARE NO EXCEPTIONS TO THIS.
(We cannot issue a new warranty based on the original sale date or the serial number.)
Note:
We consider our warranty to be a valuable part of "the Emotiva product user experience".
We do not recommend purchasing a used example of a current Emotiva product from someone who does not have a warranty or is unwilling or unable to transfer it to you.
2)
Before returning any Emotiva product for warranty service you MUST first contact Emotiva Customer Support and be issued a return authorization number.
Any products returned without prior authorization will be refused by our shipping department.
3)
Any Emotiva product returned for warranty service MUST be packed in original factory cartons and packing materials.
We will be glad to replace your shipping materials for a reasonable fee if you've lost or discarded them.
4)
Any Emotiva product returned for warranty service MUST be properly insured.
Emotiva CANNOT assume responsibility for shipping damage.
If you shipped a product back to us for service, and it's damaged in shipping, a claim must be filed with the shipping company to cover the damages.
This new warranty policy supersedes all warranties that were in effect when your product was purchased -
and all warranties listed in current product manuals and literature.
We will be updating all product literature to reflect the current policy.
(Don't worry; we've simply left the warranty on many products the same, and removed restrictions about transfers on others.)
ALL X-SERIES ELECTRONICS (XPA and XPA-DR amps, XMC-1, XSP-1, ERC-3) products now have a full five year transferable warranty.
ALL BasX SERIES ELECTRONICS (BasX A-100, BasX A-300, etc) products now have a full three year transferable warranty.
ALL Airmotiv SPEAKERS now have a full five year transferable warranty.
ALL BasX SPEAKERS now have a full three year transferable warranty.
All of these warranties are now transferable for the full duration of the warranty.
Certain restrictions, such as the limitation on the warranty period for the transport mechanisms in CD players, remain in effect.
WARRANTY TRANSFERS ARE NO LONGER LIMITED TO THE FIRST YEAR OR TWO ON THESE PRODUCTS.
THE WARRANTY ON ALL OF THESE PRODUCTS IS NOW TRANSFERABLE FOR THE DURATION OF THE WARRANTY.
We consider our warranty to be an important feature of our products, and an important benefit for our customers...
To that end, we would like to remind you of a few things:
1)
The warranty on each Emotiva product is issued to the person who purchases it...
ONLY THE CURRENT WARRANTY HOLDER MAY TRANSFER THE WARRANTY TO A NEW OWNER.
If you purchase a previously owned Emotiva product, and you wish to be covered under any remaining warranty, then the current warranty holder MUST transfer their warranty to you.
It is YOUR responsibility to make sure that the previous owner is a legitimate warranty holder, and that they transfer their warranty to you.
The new owner CANNOT initiate the warranty transfer; the current owner must transfer the warranty to the new owner; THERE ARE NO EXCEPTIONS TO THIS.
(We cannot issue a new warranty based on the original sale date or the serial number.)
Note:
We consider our warranty to be a valuable part of "the Emotiva product user experience".
We do not recommend purchasing a used example of a current Emotiva product from someone who does not have a warranty or is unwilling or unable to transfer it to you.
2)
Before returning any Emotiva product for warranty service you MUST first contact Emotiva Customer Support and be issued a return authorization number.
Any products returned without prior authorization will be refused by our shipping department.
3)
Any Emotiva product returned for warranty service MUST be packed in original factory cartons and packing materials.
We will be glad to replace your shipping materials for a reasonable fee if you've lost or discarded them.
4)
Any Emotiva product returned for warranty service MUST be properly insured.
Emotiva CANNOT assume responsibility for shipping damage.
If you shipped a product back to us for service, and it's damaged in shipping, a claim must be filed with the shipping company to cover the damages.
