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Post by mraudio on Mar 20, 2018 10:18:59 GMT -5
I just bought a used XDA-1 that makes a pretty loud, (depends on volume setting) squeal/click/pop when the first track starts, (actually, it might be when the unit switches sampling frequencies). I did some research and found on this forum: emotivalounge.proboards.com/thread/18868/xda-1-click-noiseUnfortunately, the thread got locked and no solution was presented. One post says that Emotiva service said it was a capacitor, but a later post said that Emotiva service said it was a firmware issue? I've emailed Emotiva service twice, but they haven't replied. Does anyone know what the deal is with this unit? Thanks for the help! |
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Post by mshump on Mar 20, 2018 11:11:19 GMT -5
If you can call them then do that. They seem to do better with phone calls.
Mark
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Post by mraudio on Mar 20, 2018 11:15:31 GMT -5
If you can call them then do that. They seem to do better with phone calls. Mark Mark, Thanks. The last time I needed service, my phone calls went unanswered and voice messages weren't ever returned, so I emailed them and got a response almost right away. That's why, this time I emailed first? Emotiva service seems to be a little inconsistent to me. |
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Post by novisnick on Mar 20, 2018 11:27:09 GMT -5
If you can call them then do that. They seem to do better with phone calls. Mark Mark, Thanks. The last time I needed service, my phone calls went unanswered and voice messages weren't ever returned, so I emailed them and got a response almost right away. That's why, this time I emailed first? Emotiva service seems to be a little inconsistent to me. If your call goes unanswered they’re either in a meeting or out to lunch. I will usually call back and have always gotten an answer the same day. |
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Post by garbulky on Mar 20, 2018 12:34:31 GMT -5
Yeah just try again.
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Post by pedrocols on Mar 21, 2018 9:48:34 GMT -5
Yeah just try.
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Post by mraudio on Apr 4, 2018 10:00:28 GMT -5
I finally heard back from Emotiva service. Here is what I was told:
"There were a few updates to the original XDA-1 design.... and they
included a firmware update and the replacement of one or two timing
parts in the muting circuit. Unfortunately, we no longer have the details of what was involved with
the hardware part of the update (the XDA-1 was discontinued a LONG time
ago)."
Looks like I'm SOL on this...
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Post by garbulky on Apr 4, 2018 14:18:03 GMT -5
I finally heard back from Emotiva service. Here is what I was told: "There were a few updates to the original XDA-1 design.... and they included a firmware update and the replacement of one or two timing parts in the muting circuit. Unfortunately, we no longer have the details of what was involved with the hardware part of the update (the XDA-1 was discontinued a LONG time ago)." Looks like I'm SOL on this... Are you using USB? SPDIF may provide a difference - but no way to say for sure. I do know their USB wasn't that great. |
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klinemj
Emo VIPs 
Official Emofest Scribe
Posts: 15,090
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Post by klinemj on Apr 4, 2018 17:05:39 GMT -5
It seems odd that nobody would have info on what they did. Perhaps the person who answered your e-mail didn't know, but I would think that Lonnie or KeithL would have info. Parts may no longer be available but that's a different issue. Mark |
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Post by mraudio on Apr 4, 2018 21:40:58 GMT -5
It seems odd that nobody would have info on what they did. Perhaps the person who answered your e-mail didn't know, but I would think that Lonnie or KeithL would have info. Parts may no longer be available but that's a different issue. Mark I thought it was really strange too. The XDA-1's are around 7-8 years old. That thread I linked to above, is from 2011 and 2012. IMHO, that's not that old for audio gear. I interpreted what was said to me as, "sorry, but no one wrote anything down as to what the fix was. We know there was a problem and we fixed it, but no one remembers how." Keith, (tech guru) was the one who answered my email. |
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Post by earthboy on Apr 29, 2018 18:05:54 GMT -5
Emotiva’s lack of help on this makes me nervous about following through with my planned purchases of two (maybe 3) of their newer products. Have you tried to get the attention of someone higher up?
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Post by novisnick on Apr 29, 2018 18:31:10 GMT -5
After the last post on this thread i just need to say something. The OP spent maybe $150.00 on a used unit thats been out of warranty for some time now. He wants Emotiva to spend the same or more resources on his unit. Is this really fair? To suppose that Emotiva is a bad investment? Buyer beware on the used market! Or at least have some sort of track record to look at.
Ive always gotten a response from Emotiva and Ive always been reasonable about any request I may have had.
If they’re no longer repairing this generation of gear and no longer have parts, why beat the proverbial dead hourse? If they will work on it its up to the OP to pay for the repair. Have I missed something? I may have. Sorry if I have lost my mind!
One more thought, if the pice of gear had originally sold for thousands of dollars an investment of a repair would be prudent, this unit,,,,,,not so much. 🤔
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Post by garbulky on Apr 29, 2018 19:48:51 GMT -5
After the last post on this thread i just need to say something. The OP spent maybe $150.00 on a used unit thats been out of warranty for some time now. He wants Emotiva to spend the same or more resources on his unit. Is this really fair? Yes, I think so. And that's because Emotiva should have kept tabs on it in the first place. It's important to hold on to records and data like this. Put it a different way, somebody who was the original owner and this second hand buyer, would have the same result. So for instance 8 years down the line, this could be you with an XMC-1 glitch. Now I'm willing to bet that this was a one-off flub and not some regular thing that Emotiva does and so I doubt it will happen to the XMC-1. But just giving a hypothetical example. |
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Post by leonski on Apr 29, 2018 21:54:32 GMT -5
I finally heard back from Emotiva service. Here is what I was told: "There were a few updates to the original XDA-1 design.... and they included a firmware update and the replacement of one or two timing parts in the muting circuit. Unfortunately, we no longer have the details of what was involved with the hardware part of the update (the XDA-1 was discontinued a LONG time ago)." Looks like I'm SOL on this... This is to ME, a disqualifier to deal with a company. Loss of documentation or unavailable? Sorry. The Prints are there SOMEWHERE and marked 'Rev.1' thru 'Rev.X' and should be traceable to production serial number. Nothing ELSE would be acceptable. Recently had a similar experience with a ceiling fan from Hunter. At one point, they were IT in the market and one of the originals, as near as I know. They had some lifetime guarantee fans, too. So, when I needed some help I gave 'em a call. 'Send us the model number from a tag on top of the fan'. I got out the ladder and TOOK A PICTURE so I could get a good look. 'Sorry, we don't have any record of that model' came back. WHAT? Are you JOKING? So now I know how much help I can expect from THOSE Lemmings. Ford just announced the discontinuance of 3 or 4 models of SEDAN. Good luck, Focus, Fusion, Taurus and other owners of Ford Sedans. |
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Post by vcautokid on Apr 30, 2018 5:02:49 GMT -5
I hate to say this but if parts are involved, they are not around anymore. Legacy Digital is hard to keep stocked. Processors and anything digital gets discontinued, and no equivalent is made. I see this everyday at my work. It is not a happy situation but there it is. I don't even remember if it was a firmware upgrade only, or if it involved a newer controller front panel board with new software. With Digital, older products are hard if not impossible to get the spares support. Sadly, simple as that.
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Post by mraudio on Apr 30, 2018 10:10:27 GMT -5
I'm the OP. I have been in the high-end audio business, directly and indirectly for over 40 years. I've owned several stores and a rep company. If anyone has an insight into this business, it is surely myself.
This is NOT "Legacy Digital". The unit is only 7-8 years old. Far from "Legacy" status. Also, IMHO, it was NOT a parts issue. It was a "we don't know how to fix it any longer" issue. I completely understand the advancements of digital are pretty speedy, but this shouldn't be a problem.
I have numerous pieces of gear in my house that are WAY older than this piece and have had no problems getting them fixed. A few are older DACs that some, the company itself is no longer, but there are people/places that can fix and upgrade.
I understand that time marches on, but again, the XDA-1 is not that old.
Not sure why a few of the posters above can't comprehend this, but all I have done is state the facts. The price of the unit has NOTHING to do if it can be fixed or not. What a stupid reply.
I never bashed Emotiva or was even mean about it.
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Post by mshump on Apr 30, 2018 11:07:42 GMT -5
This is totally unsatisfactory
Mark
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Post by leonski on Apr 30, 2018 11:53:55 GMT -5
I hate to say this but if parts are involved, they are not around anymore. Legacy Digital is hard to keep stocked. Processors and anything digital gets discontinued, and no equivalent is made. I see this everyday at my work. It is not a happy situation but there it is. I don't even remember if it was a firmware upgrade only, or if it involved a newer controller front panel board with new software. With Digital, older products are hard if not impossible to get the spares support. Sadly, simple as that. I don't think this could be construed as 'legacy' anything. Don't forget that Macintosh fixes stuff which is 50 or more years old. Though some parts ARE getting difficult. Maybe glass fronts and other proprietary stuff. Not 'regular' parts like tubes and sockets or resistors and capacitors. The other factor is the schematic. This should be on-computer and easily printed or forwarded to the owner of something no longer serviced. A fringe issue is one of record keeping. This is a must and all Revisions of schematics and such should be available on some level. Even if on 'backup' where no hard copy exists in files a phone-guy could access. |
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Post by vcautokid on Apr 30, 2018 13:00:44 GMT -5
You are certainly entitled to your opinion ions.
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Post by leonski on Apr 30, 2018 14:47:15 GMT -5
You are certainly entitled to your opinion ions. I realize some areas advance fairly quickly. And I'm much less informed about HT gear in general. So for those reasons I'll never go the HT route. The 'churn' is too much to manage. And fixability seems lacking once you are out of warranty. But we haven't got to the 'what does it need' stage yet. Only some references to changes made which I'm really thinking EMO should be able to both document AND reference to some point in production. Or that pesky capacitor which is certainly NOT a proprietary part. I'm sorry.......Something at the 7 year mark should STILL be fixable. Just my Opinion. One other question? Did EMO use the reference board supplied by the DAC manufacturer (the chipset) as a start or come up with an all-original design? I know only EMO knows, but that is just a curiousity of mine. I doubt it matters. cheers and all. |
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