Post by KeithL on Sept 27, 2018 10:36:20 GMT -5
Just to throw in a bit of information here.
In the old days, incandescent light bulbs had a "life expectancy"; they were actually expected to "wear out" after running for a certain number of hours.
And, under the same conditions, most light bulbs of a given type last for about the same amount of time.
LEDs, like most modern electronic components, don't have a life expectancy; they don't "wear out"; instead they "occasionally fail".
As with most electronic components, you can define "the average number of LEDs that will fail in five years"; but you really can't define "when they usually wear out".
So, in other words, we expect a given LED to last pretty much forever, but we also know that a certain number of them will not.
(The spec is called MTBF - "mean time between failure".)
And, as you might guess, sometimes a specific batch, or a specific type, may fail to live up to predictions.
In the case of a part like an LED, the manufacturer has a spec for that number, but we don't keep track of them... because there are a lot of parts in the world... and there's not a lot we can do about it.
In general it is NOT a situation where you can simply pay a few cents more for an LED that really will probably last longer.
I can tell you that, in the very general sense, "simple" single color red or green LEDs tend to last almost forever, while blue or white LEDs, and blue/red dual color LEDs, are more likely to fail sooner.
(But people really like blue. When you decided what color to paint your living room, I'll bet you didn't check to see which colors fade faster either.)
I should note, however, that the LED on the Airmotiv speakers is really just an indicator light.
The speaker will cheerfully run without it; and, if the LED dies, it is NOT a symptom that something else is likely to fail.
It's just a random parts failure.
To do the repair, I have to send the speaker back.
The repair is free since it's under warranty.
If it was out of warranty, it would have cost their flat fee of $140 for the repair. The representative suggested that at that point, I take it to an electronics shop to repair the LED, as that would likely be cheaper.
Normally I would have to pay for shipping. But they made a special exemption where they are providing the shipping. I asked for a guess as to how much shipping was going to be, when they first said I had to pay for shipping. They started to look up a ballpark number, and then just decided to give me this exemption.
Given the weight of the item, I wouldn't be surprised if shipping would have been $20 - $30 at least.
I also asked how long the LEDs are supposed to last. I didn't get a direct answer, they just said sometimes they see them go out quicker than expected.
I said I liked the product, but was hoping I wouldn't have to start having maintenance issues with it.
I had used my previous speakers for 17 years, with no issues. Just near the end, something must have gotten loose and the subwoofer started rattling.
It's too bad the LED isn't something that can be repaired easily by an end user. Even if that is a maintenance issue, it's still easier if it's something I can fix without having to send it in.
I have to give them credit for their support so far, though. Let's just hope that I don't need to call their support that often.