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Post by gentlejax on Jan 4, 2019 21:09:03 GMT -5
I had to send my DC-1 in to have display repaired. I was sent very precise instructions on shipping in the original boxes or else it would be sent back unrepaired. so I shipped the factory black DC-1 dac in its black box and that was packed away in the big brown emotiva shipping box.
I got it back in just the little black box and no shipping box which was a surprise to me. so apparently I paid much more to ship the half concelled item to them and they just sent it back to me with the entire world knowing inside is a sweet little piece of emo goodness.
really? this time of year is the worst and this joker was naked and afraid!!!
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Post by highfihoney2 on Jan 5, 2019 1:31:01 GMT -5
I had to send my DC-1 in to have display repaired. I was sent very precise instructions on shipping in the original boxes or else it would be sent back unrepaired. so I shipped the factory black DC-1 dac in its black box and that was packed away in the big brown emotiva shipping box.
I got it back in just the little black box and no shipping box which was a surprise to me. so apparently I paid much more to ship the half concelled item to them and they just sent it back to me with the entire world knowing inside is a sweet little piece of emo goodness.
really? this time of year is the worst and this joker was naked and afraid!!!
. Hey look at it this way , at least Emo didn't charge you $260 for a CD player box and $$1,100 for 2 speaker crates ,I just ordered over ,$2,000 in Mcintosh boxes I'll never sell the gear that matches the boxes & crates ,I feel robbed if I don't have factory packing for everything I own ,including 40 years old Dynaco boxes,I've still got the box to Emotivas 1st presmp ,the RSP-1 lol |
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Post by gentlejax on Jan 5, 2019 12:44:15 GMT -5
I never toss boxes to electronics. ever. I still have some boxes for speakers I sold 10 years ago and RC corvettes that havnt run in 10yrs. people always toss the boxes which I dont get .
I just think its stupid sending out this stuff clearly showing its something nice that crooks might want to steal including the delivery guys
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Post by emofrmcgy on Jan 5, 2019 13:21:17 GMT -5
I never toss boxes to electronics. ever. I still have some boxes for speakers I sold 10 years ago and RC corvettes that havnt run in 10yrs. people always toss the boxes which I dont get . I just think its stupid sending out this stuff clearly showing its something nice that crooks might want to steal including the delivery guys Did the dc-1 originally come in the double box like you packed it ? Or just the black one you received after repair ? I’ve received some small things from Emotiva and they’ve always packed my items into another box or envelope. With that said, even the large double boxed amps and processors ship in boxes that are labeled with contents. This is what insurance is for. I’d be more choked about my gear getting broken or damaged in transit especially when coming back from repair. |
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klinemj
Emo VIPs 
Official Emofest Scribe
Posts: 15,083
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Post by klinemj on Jan 5, 2019 13:29:48 GMT -5
I had to send my DC-1 in to have display repaired. I was sent very precise instructions on shipping in the original boxes or else it would be sent back unrepaired. so I shipped the factory black DC-1 dac in its black box and that was packed away in the big brown emotiva shipping box.
I got it back in just the little black box and no shipping box which was a surprise to me. so apparently I paid much more to ship the half concelled item to them and they just sent it back to me with the entire world knowing inside is a sweet little piece of emo goodness. really? this time of year is the worst and this joker was naked and afraid!!!
I would call and ask to be shipped the proper box so I had it in case I wanted to sell the unit. Mark |
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Post by pedrocols on Jan 5, 2019 13:42:24 GMT -5
Just toss the boxes.
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Post by pedrocols on Jan 5, 2019 13:47:54 GMT -5
I had to send my DC-1 in to have display repaired. I was sent very precise instructions on shipping in the original boxes or else it would be sent back unrepaired. so I shipped the factory black DC-1 dac in its black box and that was packed away in the big brown emotiva shipping box.
I got it back in just the little black box and no shipping box which was a surprise to me. so apparently I paid much more to ship the half concelled item to them and they just sent it back to me with the entire world knowing inside is a sweet little piece of emo goodness. really? this time of year is the worst and this joker was naked and afraid!!!
. Hey look at it this way , at least Emo didn't charge you $260 for a CD player box and $$1,100 for 2 speaker crates ,I just ordered over ,$2,000 in Mcintosh boxes I'll never sell the gear that matches the boxes & crates ,I feel robbed if I don't have factory packing for everything I own ,including 40 years old Dynaco boxes,I've still got the box to Emotivas 1st presmp ,the RSP-1 lol Seems kind of silly to me spending all that money in boxes that you will not use..😎🤔 |
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Post by gentlejax on Jan 5, 2019 16:02:53 GMT -5
I never toss boxes to electronics. ever. I still have some boxes for speakers I sold 10 years ago and RC corvettes that havnt run in 10yrs. people always toss the boxes which I dont get . I just think its stupid sending out this stuff clearly showing its something nice that crooks might want to steal including the delivery guys Did the dc-1 originally come in the double box like you packed it ? Or just the black one you received after repair ? I’ve received some small things from Emotiva and they’ve always packed my items into another box or envelope. With that said, even the large double boxed amps and processors ship in boxes that are labeled with contents. This is what insurance is for. I’d be more choked about my gear getting broken or damaged in transit especially when coming back from repair. THE DC-1 was sold to me and shipped in a brown box that said emotiva on it. I cant recall if it said "DC-1" on it. my point was they made it very clear they were not touching anything that wasnt sent in proper packing. the paperwork said "we are not responsible for improper packed items and we will refuse it if we receive it otherwise "
Since it appeared that the guy I bought it from shipped it to me the way he got it I just figured that was the way he got it also ..and the proper way to ship it. so that is how I shipped it.
what I got back was the unit in the black box it sits in when its new. im sure this was to save them shipping but hell it was worth it to me to make sure it was correctly packed so why didnt emo return it like that? now when I do sell it I will have to put it in a different 2nd box so its double boxed and safe.
shippers have a tendency to try to screw you on proper boxing / packing so yes I treat it as its important.
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Post by emofrmcgy on Jan 5, 2019 16:37:17 GMT -5
Did the dc-1 originally come in the double box like you packed it ? Or just the black one you received after repair ? I’ve received some small things from Emotiva and they’ve always packed my items into another box or envelope. With that said, even the large double boxed amps and processors ship in boxes that are labeled with contents. This is what insurance is for. I’d be more choked about my gear getting broken or damaged in transit especially when coming back from repair. THE DC-1 was sold to me and shipped in a brown box that said emotiva on it. I cant recall if it said "DC-1" on it. my point was they made it very clear they were not touching anything that wasnt sent in proper packing. the paperwork said "we are not responsible for improper packed items and we will refuse it if we receive it otherwise "
Since it appeared that the guy I bought it from shipped it to me the way he got it I just figured that was the way he got it also ..and the proper way to ship it. so that is how I shipped it.
what I got back was the unit in the black box it sits in when its new. im sure this was to save them shipping but hell it was worth it to me to make sure it was correctly packed so why didnt emo return it like that? now when I do sell it I will have to put it in a different 2nd box so its double boxed and safe.
shippers have a tendency to try to screw you on proper boxing / packing so yes I treat it as its important.
Guess I should’ve waited for your response before I wrote my other thoughts above. If the brown box was original packaging from Emotiva I agree with klinemj that you should contact Emotiva and request they send you the packing that was supposed to be required. I’d be upset as well. |
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Post by garbulky on Jan 5, 2019 17:13:56 GMT -5
gentlejax You have a valid case. Here's the reason. Emotiva really means it when they say they want it shipped in the original (brown) box. And they should return it in the original box as well. That's their standard service procedure. Because if you need warranty service, you will end up PAYING at least $25-40 for them to ship you the original box so you can ship it back to them. I know I had to, and I accept it because I had tossed the original box. So those boxes are worth money. So if it was an oversight they need to ship you replacement boxes for free. However, it's also possible the box got damaged on the way to Emotiva. That's the purpose of the box is to safely transport it and absorb impacts. If that's the case Emotiva would not be liable to return a damaged box. (Well there may be debate because they do require you to ship it in the box so it won't be damaged if they didn't require it but I'm not going to go there). But they need to have some documentation showing that the box was received damaged. I am suspecting that it was a mix up on their part. I would definitely call and I think they will take care of you. Don't email. Call.
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Post by gentlejax on Jan 6, 2019 12:14:28 GMT -5
It is really weird to me they gave me the impression they would be very strict on the packing..and then they send me the stealth DC-1 back to me in its black box with the label stuck on it...
I need to call just to verify that it would be an issue later for service. its not right they would not return the box. I did have packing around the DC-1 one box so its not like it was moving around it it. it was tight and secure.
so not sure the amount of damage possible. it was light and tight .
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klinemj
Emo VIPs
Official Emofest Scribe
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Post by klinemj on Jan 6, 2019 12:39:44 GMT -5
It is really weird to me they gave me the impression they would be very strict on the packing..and then they send me the stealth DC-1 back to me in its black box with the label stuck on it... I need to call just to verify that it would be an issue later for service. its not right they would not return the box. I did have packing around the DC-1 one box so its not like it was moving around it it. it was tight and secure. so not sure the amount of damage possible. it was light and tight . I'm telling you right now...call, tell them what happened, and tell them they need to send you the proper outer box line the one you sent in. Do it now while it is fresh. Don't bother to ask if it would be an issue down the road. They should have shipped it back in the proper packing...which includes a standard brown outer box with an inner box. That's how mine came and I am pretty sure it's how all others came when ordered new. I can still recall unwrapping mine, and the packing was certainly impressive and spoke to high quality overall. Mark |
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Post by gentlejax on Jan 6, 2019 12:50:46 GMT -5
dont worry I am going to call . I also already responded to the email I got when it was done being serviced. it was the email from shipping department or service. I want it on paper to document the reply. if I get another box then its all fine.
called and left message. of course they arent open but i knew that. I will call tomorrow also
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Post by highfihoney2 on Jan 7, 2019 1:25:16 GMT -5
. Hey look at it this way , at least Emo didn't charge you $260 for a CD player box and $$1,100 for 2 speaker crates ,I just ordered over ,$2,000 in Mcintosh boxes I'll never sell the gear that matches the boxes & crates ,I feel robbed if I don't have factory packing for everything I own ,including 40 years old Dynaco boxes,I've still got the box to Emotivas 1st presmp ,the RSP-1 lol Seems kind of silly to me spending all that money in boxes that you will not use..😎🤔 While I won't use them my son's may when I take the big dirt nap ,I'm watching a pair of McIntosh XRT-18s be stolen for $1,500 when it's a $3,500 line array all because the seller can't ship ,no boxes ,I have 6 different model Mcintosh speakers alone,I've got 3 sets of monoblocks weighing in at 300 lbs a pair , a pair of line arrays weighing 347 lbs per speaker ,over a dozen unused amps and not 1 worth less than $3,500 and my biggest pair worth $28,000 ,I just last week picked up a current production model McIntosh MCD-550 CD/SACD for $300 when McIntosh is selling it for $5,000 right now and all because the noob tossed the box ,then broke the glass face I'll repair for under $200 and sell it for $3,800 in a month,at the same time I snagged a pair of McIntosh LS-340s the noob pushed in mid-range surrounds for $1,200 because he had no boxes ,I spent 3 minutes with a shop vac sucking the surrounds back in place and could flip for $3,000 with boxes ,using replacement MSRP I have over $350,000 worth of McIntosh gear alone ,when I eventually kick off I want my kids to be able to ship Nationwide & pull maximum Audiogon bluebook value for my gear ,not Craigslist prices ,I've also taught my kids to ship speakers nation wide for $500 using FedEx LTL palatized shipping ,the main reasons sellers lose 70% when selling speakers is #1 no factory packing and #2 they don't know how to use Less than Load shipping to make shipping a 300 pound pair of speakers affordable ,with high end gear factory shipping boxes are a must,no factory packing & you can't get top dollar ,just ask any member here who owns Emotiva XPR-1s or XPR-2 if they'd trust home made boxes to have the amps shipped to them unless a serious discount was given . |
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Post by pedrocols on Jan 7, 2019 3:06:57 GMT -5
Seems kind of silly to me spending all that money in boxes that you will not use..😎🤔 While I won't use them my son's may when I take the big dirt nap ,I'm watching a pair of McIntosh XRT-18s be stolen for $1,500 when it's a $3,500 line array all because the seller can't ship ,no boxes ,I have 6 different model Mcintosh speakers alone,I've got 3 sets of monoblocks weighing in at 300 lbs a pair , a pair of line arrays weighing 347 lbs per speaker ,over a dozen unused amps and not 1 worth less than $3,500 and my biggest pair worth $28,000 ,I just last week picked up a current production model McIntosh MCD-550 CD/SACD for $300 when McIntosh is selling it for $5,000 right now and all because the noob tossed the box ,then broke the glass face I'll repair for under $200 and sell it for $3,800 in a month,at the same time I snagged a pair of McIntosh LS-340s the noob pushed in mid-range surrounds for $1,200 because he had no boxes ,I spent 3 minutes with a shop vac sucking the surrounds back in place and could flip for $3,000 with boxes ,using replacement MSRP I have over $350,000 worth of McIntosh gear alone ,when I eventually kick off I want my kids to be able to ship Nationwide & pull maximum Audiogon bluebook value for my gear ,not Craigslist prices ,I've also taught my kids to ship speakers nation wide for $500 using FedEx LTL palatized shipping ,the main reasons sellers lose 70% when selling speakers is #1 no factory packing and #2 they don't know how to use Less than Load shipping to make shipping a 300 pound pair of speakers affordable ,with high end gear factory shipping boxes are a must,no factory packing & you can't get top dollar ,just ask any member here who owns Emotiva XPR-1s or XPR-2 if they'd trust home made boxes to have the amps shipped to them unless a serious discount was given . All this time wondering how come I am poor and it is all because I throw cardboard away. Interesting🤔 |
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Post by rbk123 on Jan 7, 2019 8:50:00 GMT -5
All this time wondering how come I am poor and it is all because I throw cardboard away. Interesting🤔 Just think - if you handled the boxes better and weren't so poor, you could afford to enter the modern age and get a solid state amp... |
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Post by gentlejax on Jan 8, 2019 13:26:45 GMT -5
they are sending me a new replacement box. they didnt say why they didnt do so in the first place.
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Post by donh50 on Jan 8, 2019 14:27:56 GMT -5
Emotiva should have shipped it in the original (brown external) box. Hopefully they'll make it right, and have a talk with whomever shipped it that way.
I have kept boxes for ages but also tossed some and will be tossing more... When you've been in the biz since the early 1970's and have accumulated a lot of stuff (seven complete systems before I gave away a couple to the boys, plus probably a dozen odds and ends like amplifiers, tape decks (RR and cassette), few pieces of older tube gear, etc. etc. etc.) it just isn't practical to keep all the boxes. Especially for speakers -- I have all of my F206 and Salon2 boxes at the moment (most recent speaker purchases), but they are freakin' huge, so I will probably keep a couple just in case and toss the rest. And just flattening them doesn't help much any more due to all the foam packaging. Then I have boxes for a half-dozen Emotiva components, all the old receivers and AVRs, seven (!) subs, several big TVs, etc. Thinking about the shed where most are stored, I have nearly 1000 cu ft filled with empty boxes. Figure shipping costs for the heavier stuff and I figure I'll just sell locally.
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Post by highfihoney2 on Jan 9, 2019 22:59:13 GMT -5
All this time wondering how come I am poor and it is all because I throw cardboard away. Interesting🤔 Just think - if you handled the boxes better and weren't so poor, you could afford to enter the modern age and get a solid state amp... I can't speak to you being poor which I highly doubt ,however it's an absolute fact that high dollar gear that is without factory packing attracts way less buyers ,sells much slower ,worst off it sells for at least 20% less ,just tonight I sold 1 pair of my McIntosh XRT-22 line arrays because my gear is getting out of hand ,I got $5,500 out of the dual columns because I was able to palatize using factory boxes the original owner stashed away in 1993 ,Agon shows the last like model speaker selling for $1,800 less ,that's no small amount of bread ,I still have my box for Emotivas 1st preamp lol |
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