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Post by foosman on Jan 10, 2019 21:01:25 GMT -5
Is there any updates on orders placed before 12-20- 18
I was told the shipment was stopped at customs and cannot go further ,
Any way to find out more information to orders placed that cannot receive items due to gov shutdown ??
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LCSeminole
Global Moderator 
Res firma mitescere nescit.
Posts: 20,852
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Post by LCSeminole on Jan 11, 2019 13:07:56 GMT -5
Is there any updates on orders placed before 12-20- 18 I was told the shipment was stopped at customs and cannot go further , Any way to find out more information to orders placed that cannot receive items due to gov shutdown ?? I take it since you are referring to "Customs" that you are not in the United States? I would suggest you give Emotiva Customer Service a call. If you want definitive then calling them is the only way. |
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Post by doc1963 on Jan 11, 2019 13:44:53 GMT -5
Is there any updates on orders placed before 12-20- 18 I was told the shipment was stopped at customs and cannot go further , Any way to find out more information to orders placed that cannot receive items due to gov shutdown ?? I take it since you are referring to "Customs" that you are not in the United States? I would suggest you give Emotiva Customer Service a call. If you want definitive then calling them is the only way. He may be referring to this email which I also received from Emotiva a few days ago... " Dear Friends,
We just wanted to update you on the status of your order and the ongoing delivery delay. As you know, our shipment was stuck in customs at the delivery port. We know our shipment was cleared for release as there were no issues to pursue. That happened before Christmas. Unfortunately, we are still waiting on the actual physical release. Our point of contact person, a government employee who was working on our release, is unfortunately unavailable at the moment because of the U.S. government shutdown. Our shipment can and likely will be released despite the government shutdown, and we hope to have good news soon.
Honestly, we've never had this happen before, and we sincerely apologize for the delay. As a result of this experience, we are making some changes to the way we import our next shipments via different ports of entry and companies. We are so sorry for this bit of bad luck.
Sincerely,
Dan and Cathy Laufman" Now "I" ordered a DR-2 on the 31st. They are built here and know that they take 10-14 business days to produce. The BasX amps are produced overseas and do need to come through the port and are subject to US Customs. Most of the BasX amps are listed as not shipping until the end of January. I do agree that calling is the fastest way of getting a good answer...  |
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LCSeminole
Global Moderator
Res firma mitescere nescit.
Posts: 20,852
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Post by LCSeminole on Jan 11, 2019 13:51:37 GMT -5
I take it since you are referring to "Customs" that you are not in the United States? I would suggest you give Emotiva Customer Service a call. If you want definitive then calling them is the only way. He may be referring to this email which I also received from Emotiva a few days ago... " Dear Friends,
We just wanted to update you on the status of your order and the ongoing delivery delay. As you know, our shipment was stuck in customs at the delivery port. We know our shipment was cleared for release as there were no issues to pursue. That happened before Christmas. Unfortunately, we are still waiting on the actual physical release. Our point of contact person, a government employee who was working on our release, is unfortunately unavailable at the moment because of the U.S. government shutdown. Our shipment can and likely will be released despite the government shutdown, and we hope to have good news soon.
Honestly, we've never had this happen before, and we sincerely apologize for the delay. As a result of this experience, we are making some changes to the way we import our next shipments via different ports of entry and companies. We are so sorry for this bit of bad luck.
Sincerely,
Dan and Cathy Laufman" Now "I" ordered a DR-2 on the 31st. They are built here and know that they take 10-14 business days to produce. The BasX amps are produced overseas and do need to come through the port and are subject to US Customs. Most of the BasX amps are listed as not shipping until the end of January. I do agree that calling is the fastest way of getting a good answer... Thanks Doc for that update as I had not seen or read that e-mail. I'm going to guess only those with orders outstanding are getting that e-mail, if not it must've gone into my spam folder(though usually their e-mails filter to my Inbox) and got deleted. |
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Post by rbk123 on Jan 11, 2019 14:46:45 GMT -5
Now "I" ordered a DR-2 on the 31st. They are built here and know that they take 10-14 business days to produce. Assembled here. The blades and other parts all come from there so let's hope for your sake they have the parts to assemble yours and they aren't waiting on that shipment to clear for blades or whatnot. |
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Post by foosman on Jan 12, 2019 5:36:28 GMT -5
Thank you for your order! We do not have a shipping date, yet.
As you know, our shipment was stuck in customs at the delivery port. We know our shipment was cleared for release as there were no issues to pursue. That happened before Christmas. Unfortunately, we are still waiting on the actual physical release. Our point of contact person, a government employee who was working on our release, is unfortunately unavailable at the moment because of the U.S. government shutdown. Our shipment can and likely will be released despite the government shutdown, and we hope to have good news soon.
Honestly, we've never had this happen before, and we sincerely apologize for the delay. As a result of this experience, we are making some changes to the way we import our next shipments via different ports of entry and companies. We are so sorry for this bit of bad luck.
Yes I did get that type of email reply also ,
Besides calling I wondered if this forum had an easy answer ,
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