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Post by dave123 on Mar 12, 2020 18:09:52 GMT -5
how long does it take for a reply from the help desk at emotiva,I sent an email 8 day,s ago but no reply to my fault err: init EDA1?
Dave
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cawgijoe
Emo VIPs 
"When you come to a fork in the road, take it." - Yogi Berra
Posts: 5,035
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Post by cawgijoe on Mar 12, 2020 18:53:19 GMT -5
how long does it take for a reply from the help desk at emotiva,I sent an email 8 day,s ago but no reply to my fault err: init EDA1? Dave They normally respond quickly, however call them. You will either get someone right away or you can leave a voicemail. If I don’t get a live person, I just call back in fifteen minutes or so. Call. |
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Post by chris3edw on Mar 20, 2020 22:16:08 GMT -5
What he said. I buy a fair amount of niche product companies like Emotiva. Lot's of silly hobbies. I always call if there's a phone number available and have gotten pretty good results from any company I've had to call. When I see some one complain about the customer service of a company I've called and had success with, I ask if they called or emailed and nearly all of them are emails. Just call. I bet they got you. I'm going to be calling Monday or Tuesday. Just got my XMC1 a week ago and it's freezes up on me and the OLED stops working right. I've got some questions about setup, too.
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