Help (XMC-1"Serial loop back-failed")

[nish]

Hi All

I have and a first generation Emotiva XMC-1 which is still on its original version i.e 1.3.After 3 months off no use ,I switched on the processor and the and it got stuck on the boot screen.I ran the CEC test and it said "Serial loop back-failed",the rest passed.I unplugged the processor and left it for 2 days,but still have the same issue.Please advise on my options to fix the problem witout send the unit back as I live in South Africa

Thank you in advance

[doc1963]

May 25, 2020 2:17:28 GMT -5 nish said:

Hi All

I have and a first generation Emotiva XMC-1 which is still on its original version i.e 1.3.After 3 months off no use ,I switched on the processor and the and it got stuck on the boot screen.I ran the CEC test and it said "Serial loop back-failed",the rest passed.I unplugged the processor and left it for 2 days,but still have the same issue.Please advise on my options to fix the problem witout send the unit back as I live in South Africa

Thank you in advance

I would email Emotiva’s Support team ([e-mail]), explain your issue to them and seek their advice. The CEC loopback failure would cause CEC and ARC to not work, but would not cause a total boot failure. There’s something more going on than just that.

[nish]

Thank you for the feedback ,I have emailed Emotiva and waiting for there response ,hope its not to serious.

[doc1963]

May 25, 2020 8:07:45 GMT -5 nish said:

Thank you for the feedback ,I have emailed Emotiva and waiting for there response ,hope its not to serious.

I hope the same for you. Don’t forget that Emotiva is closed today for the US holiday. I wouldn’t expect to hear from them today.

KeithL visits the lounge frequently, so it’s possible that he may be able to offer a suggestion.

Good luck to you...