Just adding my quick experiences here. Ordered a Refurb Emotiva C1+ to the GTA. Shipping was via DHL so it's a bit biased but should apply to all couriers including UPS, Fedex, and Purolator, and really any purchases where you're ordering something from the US.
Tips on self-clearing items:
- Call DHL once the package has arrived in Canada. They don't respond via e-mail. If it's in the US, they can't generate the documentation because it hasn't passed through customs (Hamilton for those in the GTA). They will e-mail you what you need.
- Print the documents and drive to your nearest CBSA office.
- How to find your closest CBSA office? What you're looking for is an "Inland Office" which you can find all locations here:
www.cbsa-asfc.gc.ca/do-rb/services/inland-interieur-eng.html. Most are 24/7. In Toronto's case, this is at 2720 Britannia Road East right next to the airport.
- Go to the CBSA office and hand over the documentation. What they are looking for is "released under the LVS courier program" on the docs you printed (in my case from DHL).
- In the same office, pay the cashier. Yes, they take AMEX.
- The courier should have provided you instructions for what to do next in that initial e-mail. Take a photo/scan of the stamped receipt (they call it a manifest) and attach it to the e-mail and mention your waybill (same thing as tracking number)
- DHL will then update the system that you've paid and they'll release the package for delivery.
- Enjoy!
FAQ:
- Do you have to rush doing this? No, DHL will send you multiple emails to pay the duty fees. Ignore them. Don't schedule a pick up. As long as you don't pay, they will hold the package and once you provide the info to them that you've self-cleared, they'll schedule a delivery. Obviously don't wait too long but it's not as tight of a window as I thought it would be.
- Won't DHL just drop off the package at the door because of COVID? They shouldn't because there's duty/tax owed. You'll get 3 emails that remind you to pay. Ignore them all.
- Pre-clear or self-clear? Technically it's called self-clearing. CBSA was confused when I called it pre-clearing. I've caught myself using both terms interchangeably.
- How much are you saving by doing this? Each courier is different but in DHL's case, it's a $17 + HST service charge. So the truth is that's all you're really saving. I believe it's a minimum of $17 but it's actually a % of the taxes owed (this needs to be fact checked). If your shipment is massive $ wise, it might be higher. So the truth is you're not saving a TON by doing this but hey, $17 is $17!
- If I didn't self pre-clear the C1+, how much would the fees cost? DHL sent me a bill for $56.39 which isn't too terrible. That's 13% HST on $286 CAD which Emotiva declared ($37.18) and $19.21 for their service fee. Keep in mind this is the refurb C1+
- Can you ask Emotiva to mark the item as a gift and reduce the amount declared? I asked and the answer is no.
- Is it duty or taxes that you're paying? For Emotiva products, since it's coming from the US (did not see in DHL's doc to me whether it says made in the US or not), there are no duties applied. You're simply paying taxes.
- Do you have to self-clear if something is coming from USPS/CanPost? - Actually no because they don't charge any service fees so if anything you could file for an adjustment but this isn't really an issue when you get shipments from Canada Post.
Hope this helps other Canadians looking to order from Emotiva. Self-clearing not as painful as I thought it would be but there just isn't a whole lot of detailed information out there. This thread helped but this extra detail should give you the confidence to do it yourself.
I can understand that Emotiva doesn't want to provide guidance on this for liability or whatever but at the same time wish they made this process a bit more clear. I guess that's what the Lounge is for LOL.
Good luck!