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Post by bradleyaudio on Apr 12, 2021 21:04:51 GMT -5
The issue exhibits itself as not being able to turn the volume up past a certain (medium low) level. The volume indicator goes up, but the actual volume doesn't. It only happens on Roku, and there only on certain apps. For example, Netflix and HBO Max have the problem, but not on YouTube TV. No other sources have the problem. I have turned off everything I can think of. Any ideas?
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Post by rbk123 on Apr 13, 2021 8:56:54 GMT -5
What version of HDMI board do you have in your XMC-1? And what version Firmware are you on?
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Post by bradleyaudio on Apr 13, 2021 9:05:54 GMT -5
What version of HDMI board do you have in your XMC-1? And what version Firmware are you on? The original HDMI board, and the latest firmware available for that board, version 4.1.
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Post by rbk123 on Apr 13, 2021 14:26:36 GMT -5
You probably need to mention the specific Roku device you have. However based on the zero responses, I am guessing: 1. no one has experienced this issue with their Roku's and XMC-1 2. if they have, everyone (here) has upgraded to an XMC-2 and can't reproduce it
If the above is true, your only recourse is to call Emo. Emailing sometimes works but not as often as people like.
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Post by bradleyaudio on Apr 16, 2021 14:29:15 GMT -5
You probably need to mention the specific Roku device you have. However based on the zero responses, I am guessing: 1. no one has experienced this issue with their Roku's and XMC-1 2. if they have, everyone (here) has upgraded to an XMC-2 and can't reproduce it If the above is true, your only recourse is to call Emo. Emailing sometimes works but not as often as people like. I have since been able to duplicate the problem with another source (Blu-Ray). I called support yesterday, they said they had never run across the problem and were escalating to the processor team. No response yet. If all else fails I may try a factory reset though that seems painful, albeit less painful than sending the unit in.
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cawgijoe
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Post by cawgijoe on Apr 16, 2021 14:42:39 GMT -5
You probably need to mention the specific Roku device you have. However based on the zero responses, I am guessing: 1. no one has experienced this issue with their Roku's and XMC-1 2. if they have, everyone (here) has upgraded to an XMC-2 and can't reproduce it If the above is true, your only recourse is to call Emo. Emailing sometimes works but not as often as people like. I have since been able to duplicate the problem with another source (Blu-Ray). I called support yesterday, they said they had never run across the problem and were escalating to the processor team. No response yet. If all else fails I may try a factory reset though that seems painful, albeit less painful than sending the unit in. If you haven't already, i would try turning the unit off with the rear switch and re-booting. If that doesn't work, definitely try the factory reset. As you said, less painful than sending it in. Remember, these things are essentially computers and we reboot those all the time. Keep us informed.
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Post by bradleyaudio on Apr 16, 2021 14:46:20 GMT -5
I have since been able to duplicate the problem with another source (Blu-Ray). I called support yesterday, they said they had never run across the problem and were escalating to the processor team. No response yet. If all else fails I may try a factory reset though that seems painful, albeit less painful than sending the unit in. If you haven't already, i would try turning the unit off with the rear switch and re-booting. If that doesn't work, definitely try the factory reset. As you said, less painful than sending it in. Remember, these things are essentially computers and we reboot those all the time. Keep us informed. Yeah, good suggestion, I have soft rebooted many times (I always fully turn the unit off) but never a hard reboot. I seem to recall that there is a way to save settings and then restore after a factory reset, is this true? Thanks
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cawgijoe
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Post by cawgijoe on Apr 16, 2021 14:59:46 GMT -5
If you haven't already, i would try turning the unit off with the rear switch and re-booting. If that doesn't work, definitely try the factory reset. As you said, less painful than sending it in. Remember, these things are essentially computers and we reboot those all the time. Keep us informed. Yeah, good suggestion, I have soft rebooted many times (I always fully turn the unit off) but never a hard reboot. I seem to recall that there is a way to save settings and then restore after a factory reset, is this true? Thanks Yes...go into the menu system and you should be able to find where you can save your settings, both internally or to a usb stick inserted into the front input. You can then restore the settings.
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Post by bradleyaudio on Apr 16, 2021 20:07:29 GMT -5
Power cycle had no effect. I will hopefully hear from Emotiva support in the coming week. If not, the factory reset seems a worthwhile attempt. Sending in for service is a 3 week at least turnaround... Another idea would be to buy the new video board which would put me into much newer firmware. Don't know how much luck folks have had with home installs.
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Post by rbk123 on Apr 17, 2021 9:36:55 GMT -5
It sounds more software oriented so I fear sending it in will only result in it returned back to you unfixed/unreplicatable.
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Post by bradleyaudio on Apr 18, 2021 12:42:00 GMT -5
It sounds more software oriented so I fear sending it in will only result in it returned back to you unfixed/unreplicatable. Quite possible, but with the new video board I could go to the 5.x firmware.
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Post by vcautokid on Apr 18, 2021 13:30:24 GMT -5
Did it work fine before and this just started doing this? If so I would first do a cold start and then make sure you record your settings and do a system reset. Could be some corruption maybe. These are computers at the end of the day.
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DYohn
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Post by DYohn on Apr 18, 2021 14:47:58 GMT -5
Is the level trim on the input set to -10 or something? Does the Roku have an output level setting?
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Post by bradleyaudio on Apr 18, 2021 16:34:35 GMT -5
Did it work fine before and this just started doing this? If so I would first do a cold start and then make sure you record your settings and do a system reset. Could be some corruption maybe. These are computers at the end of the day. Yes, worked fine for years, no issues and no changes. Yes, factory reset would be the next step if I hear nothing from support.
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Post by bradleyaudio on Apr 18, 2021 16:36:25 GMT -5
Is the level trim on the input set to -10 or something? Does the Roku have an output level setting? I have tried trim from 0 to +10. Was at +5 before it started acting up. I have since managed to duplicate this on Blu-ray so doesn't seem isolated to the Roku.
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DYohn
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Post by DYohn on Apr 18, 2021 16:48:54 GMT -5
Is the level trim on the input set to -10 or something? Does the Roku have an output level setting? I have tried trim from 0 to +10. Was at +5 before it started acting up. I have since managed to duplicate this on Blu-ray so doesn't seem isolated to the Roku. Ah. I'd first reach out to Emotiva technical support directly, and I suspect a good starting point would be to return to factory defaults and set it up again.
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Post by audiobill on Apr 18, 2021 16:52:08 GMT -5
Is the unit returnable or under warranty?
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Post by bradleyaudio on Apr 18, 2021 16:56:27 GMT -5
Is the unit returnable or under warranty? Long out of warranty. This was bought the first year of production.
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Post by bradleyaudio on Apr 18, 2021 16:57:59 GMT -5
I have tried trim from 0 to +10. Was at +5 before it started acting up. I have since managed to duplicate this on Blu-ray so doesn't seem isolated to the Roku. Ah. I'd first reach out to Emotiva technical support directly, and I suspect a good starting point would be to return to factory defaults and set it up again. I emailed and got no reply, called and they said it needs to be referred to a processor specialist, waiting for a response.
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Post by AudioHTIT on Apr 19, 2021 6:55:47 GMT -5
Are you using Dirac? If so try turning it off.
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