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Post by realberusch on May 10, 2021 12:19:18 GMT -5
Equipment: LG CX OLED TV, XMC-1 (new), MC-700 (old)
Upgraded MC-700 to the refurbished XMC-1. I can not get CEC and ARC to work with the XMC-1. Everything is enabled. The TV does not detect the XMC-1 and passthrough commands do not function. CEC and ARC both work flawlessly with the MC-700. eARC is disabled on the set. CRC is enabled on the XMC-1. I am using certified HDMI cables.
I tried disconnecting the HDMI cables, disconnecting power, factory reset, prayers, hopping on one foot while saying a voodoo chant, etc. I tried both of the HDMI outputs for funsies.
The MC-700 was a great piece. I thought I was upgrading. No WAF for XMC-2 $$$$.
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Post by doc1963 on May 10, 2021 12:39:22 GMT -5
Equipment: LG CX OLED TV, XMC-1 (new), MC-700 (old) Upgraded MC-700 to the refurbished XMC-1. I can not get CEC and ARC to work with the XMC-1. Everything is enabled. The TV does not detect the XMC-1 and passthrough commands do not function. CEC and ARC both work flawlessly with the MC-700. eARC is disabled on the set. CRC is enabled on the XMC-1. I am using certified HDMI cables. I tried disconnecting the HDMI cables, disconnecting power, factory reset, prayers, hopping on one foot while saying a voodoo chant, etc. I tried both of the HDMI outputs for funsies. The MC-700 was a great piece. I thought I was upgrading. No WAF for XMC-2 $$$$. Are you using HDMI OUT 2 on your XMC-1...? |
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Post by realberusch on May 10, 2021 13:03:10 GMT -5
Yes, but I tried Out 1 as well, for funsies.
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Post by doc1963 on May 10, 2021 13:14:56 GMT -5
Yes, but I tried Out 1 as well, for funsies. Okay... but just so you're aware, HDMI OUT 2 is the " primary" output and is the only output that supports ARC. You might try unplugging your CX from the AC outlet and then cold power off your XMC-1 (rear power switch off after standby). Reboot your XMC-1 and set its input to HDMI ARC, and then restore power to your CX. If no joy, and if no one else has a suggestion, then reach out to Emotiva directly... |
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Post by realberusch on May 10, 2021 13:33:23 GMT -5
I did cold boot both devices but did not do it in the order your prescribed. I can try that.
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Post by realberusch on May 21, 2021 13:45:41 GMT -5
I can't get CEC or ARC to work.
The 12V trigger out also does not source enough current to turn on my XPA amp.
Emo support is poor so far. Pretty bummed.
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cawgijoe
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Post by cawgijoe on May 21, 2021 13:56:38 GMT -5
I can't get CEC or ARC to work. The 12V trigger out also does not source enough current to turn on my XPA amp. Emo support is poor so far. Pretty bummed. What did Emo support say? The couple times I have needed them, they were great. How long have yoo had the unit? Can you return it or exchange it for another one? |
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Post by doc1963 on May 21, 2021 14:13:28 GMT -5
I can't get CEC or ARC to work. The 12V trigger out also does not source enough current to turn on my XPA amp. Emo support is poor so far. Pretty bummed. Follow the specific instructions found in THIS post to perform the CEC loopback test. If the CEC test fails (and you’ve followed those instructions implicitly), then your CEC controller chip is bad and will need to be replaced under warranty. Neither CEC or ARC will work if this chip is bad. Assuming you have your trigger preferences set up correctly in your XMC-1’s setup menu, if you have an older XPA series, some of them will not trigger from the XMC. I cannot remember what the cause was, but I don’t think it was voltage. Emotiva configured (or I should say “hand made”) special trigger cables to mitigate the issue. I needed one myself and it worked perfectly. Contact Emotiva for assistance with this. Speaking of “contacting support”, are you calling them, emailing them (support@emotiva.com), or just waiting for some sort of response from this thread...? |
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Post by realberusch on May 21, 2021 14:43:10 GMT -5
Looks like CEC loopback is a pass.  I have emailed Emotiva starting about 2 weeks ago. Their reply rate was initially 1 reply after 1 to 1.5 days. I got 2 or 3 replies. I have nothing in the past 5 or 6 days. I followed up twice, after 2 or 3 days without hearing anything. And nada for replies. I also called and left a message and have not been called back. I got an email yesterday from their marketing dept re: XMC-2 trade in, but their service as of yet does not warrant my future support. The amp is a Gen3, maybe 3 years old. It triggers off another Emotiva processor and another AVR just fine. |
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cawgijoe
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Post by cawgijoe on May 21, 2021 14:47:37 GMT -5
Looks like CEC loopback is a pass. View AttachmentI have emailed Emotiva starting about 2 weeks ago. Their reply rate was initially 1 reply after 1 to 1.5 days. I got 2 or 3 replies. I have nothing in the past 5 or 6 days. I followed up twice, after 2 or 3 days without hearing anything. And nada for replies. I also called and left a message and have not been called back. I got an email yesterday from their marketing dept re: XMC-2 trade in, but their service as of yet does not warrant my future support. The amp is a Gen3, maybe 3 years old. It triggers off another Emotiva processor and another AVR just fine. I never e-mail anybody if I can speak to someone. Do the test that Doc mentions. Sorry....just noticed you did the test. I also never wait for a call back. Yes, people should reply to their messages, but that doesn't always happen. I just keep calling till I get an answer. |
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ttocs
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Post by ttocs on May 21, 2021 15:04:15 GMT -5
Looks like CEC loopback is a pass. View AttachmentI have emailed Emotiva starting about 2 weeks ago. Their reply rate was initially 1 reply after 1 to 1.5 days. I got 2 or 3 replies. I have nothing in the past 5 or 6 days. I followed up twice, after 2 or 3 days without hearing anything. And nada for replies. I also called and left a message and have not been called back. I got an email yesterday from their marketing dept re: XMC-2 trade in, but their service as of yet does not warrant my future support. The amp is a Gen3, maybe 3 years old. It triggers off another Emotiva processor and another AVR just fine. I just want to mention one thing about that test. The ECC-1 will fail every time if a full two minutes have not elapsed prior to initiating the test. Everything in the processor needs to be fully booted. Just an FYI. It's good the other two Passed the test. |
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Post by doc1963 on May 21, 2021 15:41:41 GMT -5
Looks like CEC loopback is a pass. View AttachmentI have emailed Emotiva starting about 2 weeks ago. Their reply rate was initially 1 reply after 1 to 1.5 days. I got 2 or 3 replies. I have nothing in the past 5 or 6 days. I followed up twice, after 2 or 3 days without hearing anything. And nada for replies. I also called and left a message and have not been called back. I got an email yesterday from their marketing dept re: XMC-2 trade in, but their service as of yet does not warrant my future support. The amp is a Gen3, maybe 3 years old. It triggers off another Emotiva processor and another AVR just fine. Sounds to me that you need to raise someone from support on the telephone... If the CEC Loopback test passed, then you should have functioning CEC and ARC. I have a CX and an RMC-1L and ARC works fine. The XMC-1 should have no issues triggering a “Gen3” XPA series amp. My XMC-1 had no problem with triggering anything other than for an old XPA-5. After upgrading to a Gen3, no problem and no special trigger cable needed. Sounds to me like you have an XMC-1 with some obvious issues. When calling Emotiva, keep in mind that they are only open from 9AM - 5PM (central time) on weekdays only. If you’re promised a callback and don’t receive one within what seems to be a reasonable amount of time... call back. According to the latest podcast, everyone is back in the office, so “Covid” related issues are not at play, but things do get very busy for a small staff. Sometimes it pays to be persistent... |
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Post by realberusch on May 21, 2021 16:48:33 GMT -5
I called a few times until I got an answer. Hate to be that guy, but it did work. Once I got real people on the phone, support was very very good. The unfortunate news is they think the trigger board and front panel board must be bad. So we are going to have it serviced.
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Post by doc1963 on May 21, 2021 17:23:20 GMT -5
I called a few times until I got an answer. Hate to be that guy, but it did work. Once I got real people on the phone, support was very very good. The unfortunate news is they think the trigger board and front panel board must be bad. So we are going to have it serviced. Now that’s “typical” Emotiva service... I’m glad to hear that it ended well. BTW, I know they have an LG OLED in house that they use for testing purposes. Ask them to make sure ARC is functioning before they return your unit... 😉 |
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Post by realberusch on May 23, 2021 10:39:26 GMT -5
Major progress was made today. For funsies, I enabled eARC on the TV. The screen flickered a couple times, then the TV popped up a message stating it discovered Emotiva. After that, CEC and ARC came online.
So, in my experience, eARC must be enabled with the XMC-1, despite that it has just the ARC logo on HDMI out 2.
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Post by carbonsummit on Jun 14, 2021 16:15:30 GMT -5
Looks like CEC loopback is a pass. View AttachmentThe XMC-1 should have no issues triggering a “Gen3” XPA series amp. My XMC-1 had no problem with triggering anything other than for an old XPA-5. After upgrading to a Gen3, no problem and no special trigger cable needed. I have a Gen 1 XPA-5 and have never had an issue with triggering it before. Thinking about upgrading to a XMC-1 or XMC-2. Should I be concerned? |
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Post by doc1963 on Jun 14, 2021 16:40:20 GMT -5
I have a Gen 1 XPA-5 and have never had an issue with triggering it before. Thinking about upgrading to a XMC-1 or XMC-2. Should I be concerned? While I cannot say with 100% certainty, I would assume that you’ll be fine. My particular issue was with my original XMC-1 which was addressed with a firmware update. I wouldn’t worry about it... |
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Post by rajdude on Apr 16, 2023 15:21:14 GMT -5
Are you using HDMI OUT 2 on your XMC-1...? THANK YOU! THANK YOU! THANK YOU!
I have been struggling with CEC not working properly with my Firestick TV Ultra and switching the XMC-1 output to #2 solved the "no power on/off" problem! THANK YOU!
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