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Post by Boomzilla on Aug 15, 2023 14:36:48 GMT -5
The best thing to do is... Get an attorney!! Unless I can get enough punative damages to pay for the attorney, it isn't feasible (and I've been advised by an attorney that it isn't). |
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Post by gus4emo on Aug 15, 2023 18:58:12 GMT -5
The best thing to do is... Get an attorney!! Unless I can get enough punative damages to pay for the attorney, it isn't feasible (and I've been advised by an attorney that it isn't). I worked for a law firm, a lot of them won't charge you unless you win..... |
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Post by LuisV on Aug 17, 2023 10:43:42 GMT -5
So my question is: Have any of youse guys ever sued UPS? How did you go about it? Thanks - Boomzilla Sorry to hear about your troubles. I'm confused as a UPS store packaged the item for you, so I would assume they would need to be held liable as it wasn't packaged correctly and therefore, UPS should have processed the refund quickly. I've only had a handful of UPS damage claims with only one that needed to be "escalated"; the rest were refunded and handled quickly. The one issue I had was regarding something that I purchased and was shipped to me. UPS ended up sending a driver to my home to inspect the item as well as the way the item was packaged. He indicated, what I already knew, the package didn't have enough packing material. I don't recall the exact time frames, but it took several weeks for the inspection to occur and another few weeks before I was refunded... all in all, maybe a month and a half... if that. Safe to assume that you filed the claim on-line and have a claim number? You should have received a letter in the mail from UPS indicating that a claim was submitted and received with some sort of next step process. If so, safe to assume that you called them... escalated to a supervisor? |
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Post by 405x5 on Aug 17, 2023 11:58:21 GMT -5
Last year we took a trip out to South Dakota, and my bed-and-breakfast was right down the hill from the gravesite of wild Bill Hickok and calamity, Jane…… I haven’t a clue as to why this thread is reminding me of that visit.  |
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Post by Boomzilla on Aug 19, 2023 11:36:48 GMT -5
Safe to assume that you filed the claim on-line and have a claim number? You should have received a letter in the mail from UPS indicating that a claim was submitted and received with some sort of next step process. If so, safe to assume that you called them... escalated to a supervisor? No, actually the UPS Store filed the claim on my behalf. |
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Post by LuisV on Aug 19, 2023 12:17:03 GMT -5
Safe to assume that you filed the claim on-line and have a claim number? You should have received a letter in the mail from UPS indicating that a claim was submitted and received with some sort of next step process. If so, safe to assume that you called them... escalated to a supervisor? No, actually the UPS Store filed the claim on my behalf. This is so confusing... UPS store should have the details and process to escalate, you shouldn't need to be involved. I know you know... but it shouldn't be this difficult. |
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Post by Boomzilla on Aug 19, 2023 15:22:54 GMT -5
This is so confusing... UPS store should have the details and process to escalate, you shouldn't need to be involved. I know you know... but it shouldn't be this difficult. The owner of the local UPS Store has been working with me. Several factors are confusing this issue: 1. Apparently, the way that UPS handles insurance claims has recently been revised. There also seems to be significant confusion at UPS corporate about how the new system is supposed to work. In the new system, the customer is supposed to go directly to the web-based UPS claim site and enter their own data. My claim, however, was entered in the time of transition when either the customer or the UPS Store could file the claim - and my claim was filed by my UPS Store. Apparently, my claim "fell through the cracks." 2. Post transition, communication about claims is supposed to be between UPS and the claimant directly. But I can't do that since the UPS Store filed my claim - communications regarding MY claim must occur between the UPS Store that filed the claim and the UPS insurance department. Previous communication links (both telephone and email) between UPS Stores and UPS have been terminated, apparently rather prematurely. Therefore, my UPS Store is having an infinitely difficult time trying to communicate with UPS'' insurance department about my claim. The store owner has found only ONE working email that still remains active between UPS Stores and the UPS insurance department. The store owner has been flooding the inbox of the insurance department with requests concerning my claim, almost all of which seem to be ignored. The UPS Store owner seems confident that this will eventually be resolved. I've taken her word for this and I believe that she is doing her best to get results for me. But it's really taking a long time! |
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Post by gus4emo on Aug 19, 2023 18:43:44 GMT -5
This is so confusing... UPS store should have the details and process to escalate, you shouldn't need to be involved. I know you know... but it shouldn't be this difficult. The owner of the local UPS Store has been working with me. Several factors are confusing this issue: 1. Apparently, the way that UPS handles insurance claims has recently been revised. There also seems to be significant confusion at UPS corporate about how the new system is supposed to work. In the new system, the customer is supposed to go directly to the web-based UPS claim site and enter their own data. My claim, however, was entered in the time of transition when either the customer or the UPS Store could file the claim - and my claim was filed by my UPS Store. Apparently, my claim "fell through the cracks." 2. Post transition, communication about claims is supposed to be between UPS and the claimant directly. But I can't do that since the UPS Store filed my claim - communications regarding MY claim must occur between the UPS Store that filed the claim and the UPS insurance department. Previous communication links (both telephone and email) between UPS Stores and UPS have been terminated, apparently rather prematurely. Therefore, my UPS Store is having an infinitely difficult time trying to communicate with UPS'' insurance department about my claim. The store owner has found only ONE working email that still remains active between UPS Stores and the UPS insurance department. The store owner has been flooding the inbox of the insurance department with requests concerning my claim, almost all of which seem to be ignored. The UPS Store owner seems confident that this will eventually be resolved. I've taken her word for this and I believe that she is doing her best to get results for me. But it's really taking a long time! Like I said, an attorney that sees you can win, they will take the case, you will get more than you lost, decisions, decisions, decisions.... |
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