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Post by Boomzilla on Feb 22, 2024 14:02:23 GMT -5
Since this morning, we have NO telephone service via Consumer Cellular. Every attempt results in a "call failed" notice. I realize that this isn't unique to Consumer Cellular (or to my geographic area), but you'd have thought that with all the resources of the telecommunications industry that they'd have better security.
This goes back to my comments on database security - until there are huge fines and mandatory prison sentences for those who allow hackers into their systems, security will continue to be slack. And don't tell me that hackers are impossible to anticipate - there are only so many vulnerabilities to exploit. Ignorance is no excuse.
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Post by 405x5 on Feb 22, 2024 15:46:51 GMT -5
We’re unaffected in the north east, although it’s been in the news all day…… Another instance of it depends
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KeithL
Administrator 
Posts: 9,966
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Post by KeithL on Feb 22, 2024 16:45:44 GMT -5
I've heard that there are or were "major outages" on AT&T here in Tennessee... (I assume they are the network Consumer Cellular runs on???)
I don't know the details... I'm on XFinity... which runs on Verizon.
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Post by PaulBe on Feb 22, 2024 17:30:51 GMT -5
Since this morning, we have NO telephone service via Consumer Cellular. Every attempt results in a "call failed" notice. I realize that this isn't unique to Consumer Cellular (or to my geographic area), but you'd have thought that with all the resources of the telecommunications industry that they'd have better security. This goes back to my comments on database security - until there are huge fines and mandatory prison sentences for those who allow hackers into their systems, security will continue to be slack. And don't tell me that hackers are impossible to anticipate - there are only so many vulnerabilities to exploit. Ignorance is no excuse. How about some huge fines and mandatory prison for the hackers/perps? That would probably have to include some folks in our three letter agencies. |
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Post by 405x5 on Feb 22, 2024 17:45:15 GMT -5
…… according to AT&T, all are back in business
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Post by Boomzilla on Feb 23, 2024 5:41:44 GMT -5
How about some huge fines and mandatory prison for the hackers/perps? That would probably have to include some folks in our three letter agencies. Since most hackers are out of country, I'd favor a targeted cruise missile instead. Of course, AT&T is claiming that this was all caused by a software upgrade. We'll probably never really know. |
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Post by 405x5 on Feb 23, 2024 9:08:28 GMT -5
These Wireless carriers have an unfathomable responsibility to the end-user.
A little bump in the road…… I don’t care. I only have to think back a few years when I was married to the landline because I didn’t have a choice and the quality of life without having that tether in my house, it’s too good to qualify.
So for my part, I’m all too happy to give them a pass. Everybody has problems once in a while.
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Post by Boomzilla on Feb 23, 2024 16:35:57 GMT -5
Banks, governmental agencies, cell phone companies, and many others ACT as though they have NO responsibilities toward their users. If my Roon install breaks because my computer OS provider sent an automatic update, Roon shrugs their figurative shoulders and says "we'll get a fix out soon." There aren't but a few operating systems out there - is it unreasonable to expect Roon to communicate with Apple & Microsoft to verify that upcoming OS updates won't break their software?
The local Office of Motor Vehicles recently had a MAJOR data breach. They lost just about every file in the state. The OMV shrugged their (figurative) shoulders and said "our software vendor will issue a patch soon." As if that compensated me for loss of all my data!
My cell service was down for a day. Will the cellular company offer me a discount on my monthly bill to compensate? No - they shrug their (figurative) shoulders and say "a software update went bad" as if that should explain why their update wasn't tested on a sandboxed network before wide-scale implementation.
Enough excuses - These problems have NO solution other than to hold the sources fully liable for the economic damage caused by their own carelessness. Don't try to tell me "they're doing all they can" either - they're doing what they consider cost-efficient. Until the costs become more significant, the customers will continue to pay the price.
Boomzilla
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Post by 405x5 on Feb 23, 2024 17:41:10 GMT -5
Life‘s too short to get worked up about something like this……! Try THIS instead.  |
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Post by Boomzilla on Feb 24, 2024 8:58:48 GMT -5
Life‘s too short to get worked up about something like this… Although you're right, so am I. |
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Post by PaulBe on Feb 24, 2024 9:17:24 GMT -5
Banks, governmental agencies, cell phone companies, and many others ACT as though they have NO responsibilities toward their users. If my Roon install breaks because my computer OS provider sent an automatic update, Roon shrugs their figurative shoulders and says "we'll get a fix out soon." There aren't but a few operating systems out there - is it unreasonable for to expect Roon to communicate with Apple & Microsoft to verify that upcoming OS updates won't break their software? The local Office of Motor Vehicles recently had a MAJOR data breach. They lost just about every file in the state. The OMV shrugged their (figurative) shoulders and said "our software vendor will issue a patch soon." As if that compensated me for loss of all my data! My cell service was down for a day. Will the cellular company offer me a discount on my monthly bill to compensate? No - they shrug their (figurative) shoulders and say "a software update went bad" as if that should explain why their update wasn't tested on a sandboxed network before wide-scale implementation. Enough excuses - These problems have NO solution other than to hold the sources fully liable for the economic damage caused by their own carelessness. Don't try to tell me "they're doing all they can" either - they're doing what they consider cost-efficient. Until the costs become more significant, the customers will continue to pay the price. Boomzilla Abdication of responsibility is a feature, not a flaw. There is no longer any excuse for Not seeing this. |
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Post by Boomzilla on Feb 24, 2024 10:03:56 GMT -5
Abdication of responsibility is a feature, not a flaw. There is no longer any excuse for Not seeing this. Explain, please? |
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Post by 405x5 on Feb 24, 2024 11:01:28 GMT -5
There’s only one thing regarding AT&T that I needed to come up with a plan for so that I can just go ahead on with things that are important and not think about it anymore and that’s the billing.
The first of each month I have to look at the bill and decide whether or not I’m going to pay it online or do the snail mail which is what I prefer because I like a paper trail for everything but they don’t let you because of the timing. I can’t be bothered anymore, so I came up with a solution that I can live with.
If the bill gets here too late for it to arrive on time without a late charge from them I just hang onto it until the midnight hour and pay it online. Otherwise I mail it.
The cable bill is the same deal for whatever reason these two utilities are very arrogant with their billing policies and if you don’t play their game you subject to a late charge. Again it’s petty crap that I don’t have time for so I just came up with the solution and this way I don’t have to think about it anymore.
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Post by PaulBe on Feb 24, 2024 11:33:50 GMT -5
There’s only one thing regarding AT&T that I needed to come up with a plan for so that I can just go ahead on with things that are important and not think about it anymore and that’s the billing. The first of each month I have to look at the bill and decide whether or not I’m going to pay it online or do the snail mail which is what I prefer because I like a paper trail for everything but they don’t let you because of the timing. I can’t be bothered anymore, so I came up with a solution that I can live with. If the bill gets here too late for it to arrive on time without a late charge from them I just hang onto it until the midnight hour and pay it online. Otherwise I mail it. The cable bill is the same deal for whatever reason these two utilities are very arrogant with their billing policies and if you don’t play their game you subject to a late charge. Again it’s petty crap that I don’t have time for so I just came up with the solution and this way I don’t have to think about it anymore. When they won't play honestly, throw sand in the machinery -  |
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Post by SteveH on Feb 26, 2024 21:50:36 GMT -5
My cell service was down for a day. Will the cellular company offer me a discount on my monthly bill to compensate? No - they shrug their (figurative) shoulders and say "a software update went bad" as if that should explain why their update wasn't tested on a sandboxed network before wide-scale implementation. My AT&T cell service was out all day too. However, I did get a text yesterday informing me that I will get a $5.00 credit on my bill for the one day outage 🤣 |
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Post by 405x5 on Feb 27, 2024 9:11:42 GMT -5
My cell service was down for a day. Will the cellular company offer me a discount on my monthly bill to compensate? No - they shrug their (figurative) shoulders and say "a software update went bad" as if that should explain why their update wasn't tested on a sandboxed network before wide-scale implementation. My AT&T cell service was out all day too. However, I did get a text yesterday informing me that I will get a $5.00 credit on my bill for the one day outage 🤣 I received an apologetic text but no mention of a monetary credit… Maybe it’s in the works who knows if not maybe we could split it if I give you my email? |
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Post by 405x5 on Feb 27, 2024 9:16:56 GMT -5
There’s only one thing regarding AT&T that I needed to come up with a plan for so that I can just go ahead on with things that are important and not think about it anymore and that’s the billing. The first of each month I have to look at the bill and decide whether or not I’m going to pay it online or do the snail mail which is what I prefer because I like a paper trail for everything but they don’t let you because of the timing. I can’t be bothered anymore, so I came up with a solution that I can live with. If the bill gets here too late for it to arrive on time without a late charge from them I just hang onto it until the midnight hour and pay it online. Otherwise I mail it. The cable bill is the same deal for whatever reason these two utilities are very arrogant with their billing policies and if you don’t play their game you subject to a late charge. Again it’s petty crap that I don’t have time for so I just came up with the solution and this way I don’t have to think about it anymore. When they won't play honestly, throw sand in the machinery -  |
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Post by SteveH on Feb 27, 2024 19:07:43 GMT -5
My AT&T cell service was out all day too. However, I did get a text yesterday informing me that I will get a $5.00 credit on my bill for the one day outage 🤣 I received an apologetic text but no mention of a monetary credit… Maybe it’s in the works who knows if not maybe we could split it if I give you my email? Haha! Sure, I will let you know how I make out. Maybe this will make you feel better and not left out! Hopefully there is not some precalculated number of minutes you were denied service to be compensated the $5.00 www.nytimes.com/2024/02/25/business/att-outage-credit.html |
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Post by 405x5 on Feb 27, 2024 20:11:58 GMT -5
I received an apologetic text but no mention of a monetary credit… Maybe it’s in the works who knows if not maybe we could split it if I give you my email? Haha! Sure, I will let you know how I make out. Maybe this will make you feel better and not left out! Hopefully there is not some precalculated number of minutes you were denied service to be compensated the $5.00 www.nytimes.com/2024/02/25/business/att-outage-credit.htmlWell in typical New York Times “you can’t read it, unless you pay for it fashion” I couldn’t read the punchline of that article maybe someday you can share it with me this way I can earn my $2.50 lol |
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Post by SteveH on Feb 28, 2024 0:30:31 GMT -5
Well in typical New York Times “you can’t read it, unless you pay for it fashion” I couldn’t read the punchline of that article maybe someday you can share it with me this way I can earn my $2.50 lol I hope you get your $5.00, if not, I'll split mine, if I get it 😂 |
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