First of all... when you say "source agnostic"... does that mean that you've actually tried playing a file that is located on the computer (not streamed or played over the network)?
The second thing is to try UNINSTALLING our USB drivers.
In the past, our PT2 and TA2 required that you install a USB driver for them to work with Windows 11.
However, some time in the past few months, a Windows update has changed this situation.
SINCE THE UPDATE, not only do the PT2 and TA2 no longer require the drivers, but they no longer work properly WITH the drivers.
(And, specifically, they exhibit excessive skipping and dropouts.)
HOWEVER they work just great with the new drivers that are now built-in to Windows 11.
While this is the first time we've heard of this with the PT1 and TA1 the same situation may now apply to them...
Therefore I would suggest that you try UNINSTALLING our drivers...
And allowing Windows to install its own drivers...
And DO let us all know if this fixes your problem...
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(This may now also apply to the PT1 and TA1.)
It appears that recent updates to Windows 11 have affected how various USB audio drivers work with our PT2 and TA2.
We have had several reports that Windows 11 now includes built-in drivers that work well with the PT2 and TA2.
We have also had reports that the drivers we provide now DO NOT work very well in Windows 11.
BASED ON THIS WE SUGGEST THE FOLLOWING:
- When connecting your PT2 or TA2 to a new computer running Windows 11 TRY THE BUILT-IN WINDOWS DRIVERS FIRST.
If the built-in drivers work well then continue to use them and DO NOT install the drivers from here.
- If you have been successfully using our drivers with your PT2 or TA2 and Windows 11, but start having problems like "stuttering" and "dropouts"...
Try UNINSTALLING our drivers and allowing Windows to install the default Windows drivers.
TO UNINSTALL/REINSTALL DRIVERS (in Windows 11)...
- DO THE FOLLOWING WITH THE PT2 or TA2 CONNECTED TO YOUR COMPUTER VIA USB, AND TURNED ON, AND YOUR COMPUTER CONNECTED TO THE INTERNET
- type Device Manager in the Search Box
- in Device Manager go to Sound, Video, And Game Controllers
- under Sound, Video, And Game Controllers highlight the drivers for SXWRP32768
- RIGHT CLICK on the SXWRP32768 drivers
- select UNINSTALL DEVICE (this will uninstall the existing drivers)
- now UNPLUG THE USB CABLE FROM YOUR PT2 OR TA2
- now REBOOT YOUR COMPUTER
- now, after the computer finishes booting up, RECONNECT THE USB CABLE FROM YOUR PT2 OR TA2
- your computer should now install the latest internal Windows drivers for your PT2 or TA2
- once the reinstall is finished you should be good to go
I'm getting pretty significant skipping, source agnostic, on my new TA1 connected to a Windows 11 Microsoft Surface via Emotiva USB cable. DAC driver is installed and all PC drivers and software are up to date. I've messed with the sample rate settings in windows with no luck. Thoughts? I don't have another computer to test with to determine if it's my computer or the DAC causing the issue.
