Post by lewers on Dec 22, 2009 18:12:51 GMT -5
Got the ERC-1. Sounds great. (duh) Everything is wonderful except that the remote has a problem. OK, barely a problem. More like an annoyance.
All of the buttons operate as I'd expect except the next track button. It requires a bit of pressure - the others perform their job with the click. It won't respond until I press much harder - well beyond the click.
It feels to me as if it's just dirty. I could clean it, but since it's right out of the box, lemme email the folks in the service department so they know about it. Maybe the'd like to just let the factory folks know that some gunk made it's way onto the board in the manufacturing process.
Nope! We'll send you a new one. Even after I let Nick know it's gettin' better, almost as responsive as the others, nope. You're gettin' a new remote!
It's only a remote. (well, a remote you could crack walnuts with if ya need to) But insisting on getting me a new one really shows me the true nature of the way Emotiva does business.
So glad I found them!
All of the buttons operate as I'd expect except the next track button. It requires a bit of pressure - the others perform their job with the click. It won't respond until I press much harder - well beyond the click.
It feels to me as if it's just dirty. I could clean it, but since it's right out of the box, lemme email the folks in the service department so they know about it. Maybe the'd like to just let the factory folks know that some gunk made it's way onto the board in the manufacturing process.
Nope! We'll send you a new one. Even after I let Nick know it's gettin' better, almost as responsive as the others, nope. You're gettin' a new remote!
It's only a remote. (well, a remote you could crack walnuts with if ya need to) But insisting on getting me a new one really shows me the true nature of the way Emotiva does business.
So glad I found them!
