Post by Lonnie on Jan 20, 2010 12:59:29 GMT -5
We've just added the following statement to Emotiva.com, because of an amp sent infor servicing today that was seriously damaged during shipping:
IMPORTANT: We reserve the right to refuse goods that are not returned to us in the original packing material. Please note that most of our products are VERY heavy. Emotiva has carefully designed packaging to ensure the safe transit of our products. Most units returned to us in non-original packaging suffer damage during transit, sometimes substantially so. This is not covered under warranty, FedEx/UPS will not reimburse you for the damage (even if you have purchased insurance) if they judge the packing to be unacceptable. If you do not have the original packaging, please contact us and we will be happy to send you original packaging at a very nominal fee.
We have never, ever gotten an amp in that was packed in non-original materials that was not damaged. Think about it...80-90 pounds...metal...
The only reason we charge to send someone new packing material is to cover our cost on it.
IMPORTANT: We reserve the right to refuse goods that are not returned to us in the original packing material. Please note that most of our products are VERY heavy. Emotiva has carefully designed packaging to ensure the safe transit of our products. Most units returned to us in non-original packaging suffer damage during transit, sometimes substantially so. This is not covered under warranty, FedEx/UPS will not reimburse you for the damage (even if you have purchased insurance) if they judge the packing to be unacceptable. If you do not have the original packaging, please contact us and we will be happy to send you original packaging at a very nominal fee.
We have never, ever gotten an amp in that was packed in non-original materials that was not damaged. Think about it...80-90 pounds...metal...
The only reason we charge to send someone new packing material is to cover our cost on it.
