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Post by darien87 on Feb 3, 2010 14:23:09 GMT -5
OK folks with all of the people wondering about the 30-day return policy in regards to the UMC-1 and the impending firmware update, (myself included), I decided to do something extremely radical. I actually picked up the phone and called Emotiva! *Gasp* Here's the scoop from the lovely Sarah herself: The 30 day trial period will begin AFTER Emotiva releases the firmware update. No sense in trying to evaluate a product that isn't working right and Emotiva understands this. So there you go folks. Making a phone call can work wonders. You're all welcome.  |
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Post by jahays32 on Feb 3, 2010 14:36:23 GMT -5
I cant't believe anybody would have thought otherwise. Some people just worry way to much. ;D
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Post by lonewolf on Feb 3, 2010 14:54:40 GMT -5
Wonder if the boys over at AVS caught wind of this. Some seemed to be real worried.
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Post by jmilton on Feb 3, 2010 14:55:01 GMT -5
Ah Ha! You call that fair?
Oh yeah, i guess it is....
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Post by jimbailey on Feb 3, 2010 15:19:54 GMT -5
Ah Ha! You call that fair? Oh yeah, i guess it is.... Normally, we don't want what's fair, just what we think we deserve.  Couldn't ask for more than this from a company, IMO. Although I'm pretty sure I'm hanging on to mine, it does give peace of mind... |
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Post by roadrunner on Feb 3, 2010 15:23:00 GMT -5
I would have been shocked if Emotiva did NOT extend the trial period. I have yet to see an instance that Emotiva did not bend over backward to accommodate treating their customers fairly. They have always "erred" on the side of the customer. ;D
Emotiva goes to great lengths to ensure their customer base is happy. This is simply "standard" behavior by Emotiva when dealing with problems. Emotiva ROCKS!
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Deleted
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Post by Deleted on Feb 3, 2010 15:35:06 GMT -5
Thanks Darien for your call and this thread! ;D
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Post by tchaik on Feb 3, 2010 15:51:03 GMT -5
ah c'mon....
won't one of you out there get disgusted and sell your umc-1 so i can buy it and enjoy it sooner? i am still on the 47th waiting list.
tchaik.......................
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Post by moe on Feb 3, 2010 16:48:04 GMT -5
I'm really surprised you'all have doubts about Emotiva doing the right thing.
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Post by darien87 on Feb 3, 2010 19:15:46 GMT -5
I'm really surprised you'all have doubts about Emotiva doing the right thing. Never hurts to make absolutely sure. You know what happens when you assume? You make an ASS out of U and ME. |
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Post by red5ive on Feb 3, 2010 20:30:59 GMT -5
I called on Jan. 25th, but was told there was no decision on it yet. So there's at least 2 geniuses out there. ;D edit: But, this news really makes me wonder now when the FW will make it out. Regardless, I must be one of the luckier ones as apart from the video res drop-out and some minor annoyances (like dolby volume doesn't remain locked on after power off or source switch even if leave it on "Low"), I have a mostly functional UMC-1. I don't have the audio-drop out issue which is one thing that would kill any enjoyment of this unit and might drive me to send it back asap. |
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Post by Dan Laufman on Feb 4, 2010 5:43:41 GMT -5
Which one of you had the NERVE to call us??? Don't you know we're BUSY??? I specifically told Sarah to lock the doors, close the blinds, and hang up on anyone who DARED to call us for help!!! I've got to set her straight. Just give us your MONEY and NEVER, NEVER ask why. You'll take what we give you and be grateful!!! Heads are gonna' roll. Customer service? Why, that's just old fashioned. These are modern times, and we need to get with it. You have all have become too darn demanding. I'm gonna' install an automated phone attendant that will keep you on perpetual hold in order to make sure this never happens again. Ha!!! Try to get help then... that will fix you. The nerve of you people!! I was trying to take a nap!! There, that's better!!  Mean Dan |
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cgolf
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Post by cgolf on Feb 4, 2010 6:36:36 GMT -5
WOW imagine that. Make a phone call to a company to get some "very critical" information. Thanks for making the call. Dan, your response was classic!!! ;D I'm drooling here in Houston waiting for mine!!!!! |
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moookie1051
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Post by moookie1051 on Feb 4, 2010 6:39:00 GMT -5
Thanks Dan, that's one of the funniest replies I've read on this forum yet. Keep up the great work. Nothing like a good laugh first thing in the morning.   ;D |
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Deleted
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Post by Deleted on Feb 4, 2010 6:42:02 GMT -5
Sounds to me like Big Dan is turning into a real Emo-Nut! ;D
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cgolf
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Post by cgolf on Feb 4, 2010 7:01:21 GMT -5
Sounds to me like Big Dan is turning into a real Emo-Nut! ;D That happens when you hang around this place for very long.......... ;D |
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Post by jmilton on Feb 4, 2010 7:09:26 GMT -5
...Dan is another fanboy.
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bootman
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Post by bootman on Feb 4, 2010 8:04:32 GMT -5
Sounds to me like Big Dan is turning into a real Emo-Nut! ;D You sir are a bad influence. You now have the head honcho acting nutty. ....keep up the good work. |
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Post by roadrunner on Feb 4, 2010 8:43:27 GMT -5
Big Dan Have you been sipping wine already this morning? ...or have you been inventorying the wine cellar all night? ;D You managed to put a smile on my face to start the day with. Hopefully, you will have some good news for us later today on the status of the SW update for the UMC-1. That would really put a "BIG" smile on a lot of faces.   |
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Post by jmilton on Feb 4, 2010 8:50:21 GMT -5
Big Dan Have you been sipping wine already this morning? ...or have you been inventorying the wine cellar all night? ;D You managed to put a smile on my face to start the day with. Hopefully, you will have some good news for us later today on the status of the SW update for the UMC-1. That would really put a "BIG" smile on a lot of faces. . With the report that 99.9% of the known bug issue being resolved, I am a bit concerned that 2 weeks have gone by with no SW update... update. I am chomping at the bit to run EmoQ and get the subs working correctly. |
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