Post by acemaze on Feb 14, 2010 22:08:54 GMT -5
This is the story of a man in far away and exotic lands, a man who had a dream of owning a system sweet to his ears and food for his soul.
I am from Panama City, Panama and read about Emotiva a couple of years ago. Then I bought an XPA-5 a had it reach Panama after quite a bit of hustle and cost.
Being quite happy with the XPA, I started my search for a brother processor to match its quality and work with him to make a sweet system. After a while of research, EMOTIVA came with the solution the UMC-1. Since the I have been waiting and followed closely all the development of this fine unit. Convinced it was the answer to my puzzle I signed in for the unit.
Not long ago I got the email asking for my credit card details and after a period of time (due to the software issues) and many calls, I was asked for my credit card details. It was at this point where my saga started.
Since I did not want to go through all the problems I had with the package the last time (freight forwarders, duty customs, etc), I tried to time a trip I had to do to the US with the delivery of the package.
I was told the package was going to be shipped on the 4th February so I made my reservations and arrived to the US on the 4th and stayed until the 14th February. That gave me plenty of time for any eventuality. Unfortunately the package was not sent on the 4th nor the 5th. I called and was told by a customer representative that EMOTIVA was having problems with the shipping company.
I called and called again to point how crucial it was for me to have the system before my departure date, as I timed this trip specially for this. After many calls and messages finally I was told that the UMC-1 was going to be shipped on the 8th or 9th. It was then that once again I mentioned the importance of receiving the package on time and sent an email to make sure. Unfortunately the package was only sent on the 10th and it was supposed to arrive two days later. It was cutting it short but it seemed I was going to make it. ;D
I was static. Unfortunately my joy was short lived.
The package did not arrive on the 12th. After calling FEDEX, they said that due to weather conditions that package was to be delivered on the 15th, once I was out of the country. I felt my limbs go loose, my head spin and heart stopped. To no avail I argued that the bad weather occurred a couple of days before (by the way I was in Virginia) and that I was going around without a problem countering that if I was able why would FEDEX was not. last thing I was told, after feverish calls to FEDEX, that there was although it was a ground package, and that their facilities did not opened on Saturdays, due to the backlog there was a small chance that they may work that Saturday. So Saturday arrived and first thing I made the call...... and was told that the facility in my areas was going to work on Saturday and that the package was going to be delivered that day. As it was wildly close to my dead line, I stayed home the whole day waiting. As a back up plan (after so many problems) I even asked the FEDEX people to let me know if by any chance they has a problem so I go and pick up the package myself. Life returned to my soul and hope gave light to my last minutes in Virginia.
The package never arrived. Nobody called and after calling FEDEX for the umptieh time, I was told that I was misinformed as that facility was closed on Saturday. You can imagine my frustration.
To not avail I argued that I was told not by one but TWO of the customer service representative, who actually said they call the facility in Fairfax and talk to them, that the facility opened on Saturday and that my package was going to be delivered for sure on Saturday. Mentioned that I even ask a message to be sent asking for me to pick the package up if there was a problem.
The system showed all of that !!!! but the answer was, well sir, it seems that my colleagues told you what you wanted to hear !!!!! Unbelievable. I said once it could be but twice
?
It was no point in arguing as I was not getting anywhere and my plane was departing just three hours away.
They said they could reroute the package but had to pay $17.00
Since I did not have any other address in the US I could not do it then.
Having arrived to Panama, UMC-1 less, it just so happens that a good friend of mine, who lives in Miami, offered to receive the package and bring it with him to Panama on his return.
Once again (this time long distance) I called the great people at FEDEX to have the package rerouted, they said I could not ...
That only the sender can do that, although they said something differently in my previous call. More lies?, more misinformation?
So first thing Monday I will call EMOTIVA
So know, I am here in Panama with a small window of hope, praying the EMOTIVA gods that I finally manage to get my desired UMC-1, cursing FEDEX and restraining any feeling of joy, just in case something else happens.
So to all of you guys who think you had problems with your UMC-1,
think again.
I still think EMOTIVA is a great company, with great products and great customer service. But things like this makes it so difficult (at least for me) to be a loyal fan.
I guess at the end of the day, when I am sitting down hearing to the sweet sound coming out, all of this will be just one more ludicrous chapter in the life of a music love.
Peace to all
I am from Panama City, Panama and read about Emotiva a couple of years ago. Then I bought an XPA-5 a had it reach Panama after quite a bit of hustle and cost.
Being quite happy with the XPA, I started my search for a brother processor to match its quality and work with him to make a sweet system. After a while of research, EMOTIVA came with the solution the UMC-1. Since the I have been waiting and followed closely all the development of this fine unit. Convinced it was the answer to my puzzle I signed in for the unit.
Not long ago I got the email asking for my credit card details and after a period of time (due to the software issues) and many calls, I was asked for my credit card details. It was at this point where my saga started.
Since I did not want to go through all the problems I had with the package the last time (freight forwarders, duty customs, etc), I tried to time a trip I had to do to the US with the delivery of the package.
I was told the package was going to be shipped on the 4th February so I made my reservations and arrived to the US on the 4th and stayed until the 14th February. That gave me plenty of time for any eventuality. Unfortunately the package was not sent on the 4th nor the 5th. I called and was told by a customer representative that EMOTIVA was having problems with the shipping company.
I called and called again to point how crucial it was for me to have the system before my departure date, as I timed this trip specially for this. After many calls and messages finally I was told that the UMC-1 was going to be shipped on the 8th or 9th. It was then that once again I mentioned the importance of receiving the package on time and sent an email to make sure. Unfortunately the package was only sent on the 10th and it was supposed to arrive two days later. It was cutting it short but it seemed I was going to make it. ;D
I was static. Unfortunately my joy was short lived.
The package did not arrive on the 12th. After calling FEDEX, they said that due to weather conditions that package was to be delivered on the 15th, once I was out of the country. I felt my limbs go loose, my head spin and heart stopped. To no avail I argued that the bad weather occurred a couple of days before (by the way I was in Virginia) and that I was going around without a problem countering that if I was able why would FEDEX was not. last thing I was told, after feverish calls to FEDEX, that there was although it was a ground package, and that their facilities did not opened on Saturdays, due to the backlog there was a small chance that they may work that Saturday. So Saturday arrived and first thing I made the call...... and was told that the facility in my areas was going to work on Saturday and that the package was going to be delivered that day. As it was wildly close to my dead line, I stayed home the whole day waiting. As a back up plan (after so many problems) I even asked the FEDEX people to let me know if by any chance they has a problem so I go and pick up the package myself. Life returned to my soul and hope gave light to my last minutes in Virginia.
The package never arrived. Nobody called and after calling FEDEX for the umptieh time, I was told that I was misinformed as that facility was closed on Saturday. You can imagine my frustration.
To not avail I argued that I was told not by one but TWO of the customer service representative, who actually said they call the facility in Fairfax and talk to them, that the facility opened on Saturday and that my package was going to be delivered for sure on Saturday. Mentioned that I even ask a message to be sent asking for me to pick the package up if there was a problem.
The system showed all of that !!!! but the answer was, well sir, it seems that my colleagues told you what you wanted to hear !!!!! Unbelievable. I said once it could be but twice
? It was no point in arguing as I was not getting anywhere and my plane was departing just three hours away.
They said they could reroute the package but had to pay $17.00
Since I did not have any other address in the US I could not do it then.
Having arrived to Panama, UMC-1 less, it just so happens that a good friend of mine, who lives in Miami, offered to receive the package and bring it with him to Panama on his return.
Once again (this time long distance) I called the great people at FEDEX to have the package rerouted, they said I could not ...
That only the sender can do that, although they said something differently in my previous call. More lies?, more misinformation?
So first thing Monday I will call EMOTIVA
So know, I am here in Panama with a small window of hope, praying the EMOTIVA gods that I finally manage to get my desired UMC-1, cursing FEDEX and restraining any feeling of joy, just in case something else happens.
So to all of you guys who think you had problems with your UMC-1,
think again.
I still think EMOTIVA is a great company, with great products and great customer service. But things like this makes it so difficult (at least for me) to be a loyal fan.
I guess at the end of the day, when I am sitting down hearing to the sweet sound coming out, all of this will be just one more ludicrous chapter in the life of a music love.
Peace to all
;D
