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Post by kraddy on Feb 17, 2010 11:28:10 GMT -5
Is there any authorized Emotiva repair centres in Canada, or does it all have to be shipped to Tennessee?
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Post by casey01 on Feb 17, 2010 14:50:19 GMT -5
Is there any authorized Emotiva repair centres in Canada, or does it all have to be shipped to Tennessee? Likely not and I wouldn't see the point anyway. If you lived in Saskatchewan and you owned a Pioneer or Yamaha product and it had to be repaired, you or the dealer you purchased it from, unless in a few instances where the fix is very minor, would have to ship it to Toronto anyway where the Canadian HQ's for these particular companies are located. Same instance here. Might as well ship to the HO of Emotiva where you know it is going to be fixed properly and probably save some turnaround time. |
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Deleted
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Post by Deleted on Feb 17, 2010 22:48:01 GMT -5
Nope it gets shipped back to them in the states. Which always sucks about buying anything from the states. But at least there still IS a warranty, unlike alot of gear that gets shipped form the states.
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Post by casey01 on Feb 18, 2010 11:48:49 GMT -5
Nope it gets shipped back to them in the states. Which always sucks about buying anything from the states. But at least there still IS a warranty, unlike alot of gear that gets shipped form the states. You brought up an important point I forgot about in that buying equipment from the US, especially, the mainstream companies warranties are not honored, even if you did buy it for considerably less cost. With that in mind, it is also interesting to note, if you go to any Onkyo or Integra dealer in the US, they WON'T ship to Canada at all allegedly because of warranty issues. Realistically, it is just as much if not more to protect the local Canadian distributor and their "grossly inflated" prices. |
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Post by titch on Feb 18, 2010 12:12:43 GMT -5
Hey now!!! take it easy on us saskatchewanians. heh  cheers |
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Post by canadianbacon on Feb 18, 2010 14:53:32 GMT -5
Makes me leary about the ongoings of the UMC. supposedly I'll get my chance to purchase in a few weeks.
While I can accept that there might be some minor issues coming up with this unit, I'm apprehensive regarding the purchase because if the Tech tells me to send the unit back for repair or replacement I'd be looking about a $150 touch in each direction for shipping.
Has emotiva ever stated a policy for us cross boarder shoppers? I like the product and the service offered before and after purchasing is next to none.
Any insight?
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Post by Nodscene on Feb 18, 2010 20:14:35 GMT -5
From what I understand, all units that will be shipped overseas or across the border get extra testing before it ships to ensure the unit is fully functional.
I'm a little concerned about things going wrong and having to ship back to Emotiva, especially the UPA-7. I'm willing to take the chance though. For the money I'm saving buying these units, it more than convers a round way trip for repairs (if it's necessary). I do know there have been occasions when Emotiva is willing to ship the replacement parts if the end using is able to fix it themselves (or by a qualified tech)
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Deleted
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Post by Deleted on Feb 18, 2010 22:07:48 GMT -5
I'm pretty sure you only pay for shipping one way. You also won't have to pay any boarder fees when you get it sent back. I just shipped a 40 pound box to L.A. from Winnipeg with Fed-Ex and it cost me $62 for 5-7 day shipping. The umc-1 is much lighter than that and a smaller box.
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Post by kraddy on Feb 18, 2010 23:08:21 GMT -5
Just thought I would update.
I spoke with Vincent from Emotiva today, and happy to state he was very helpful, and has agreed to send out a new modulator for my XPA-3.
I can then get it fixed locally by a qualified tech.
My only concern is that the part they send is not the cause of my problem, however they must feel quite sure about it to send it.
I will update later, as long as I remember.
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Deleted
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Post by Deleted on Feb 19, 2010 1:10:15 GMT -5
wow thats awesome!!!!
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Post by drno on Mar 8, 2010 13:44:31 GMT -5
I thought i would throw in my 2 cents here. I bought a used XPA-5 from another canadian. The ride with Fedex must have been rough and proved to be to much for the amp. I found the problems, called Emotiva and they happilly sent me the parts to repair it. I think i ended up paying $30 in shipping for the parts and now have a good as new XPA-5.
The whole shipping back and forth can be annoying and expensive, but a company that is willing to send you parts under warranty in my books is going above and beyond!
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NorthStar
Seeker Of Truth
"And it stoned me to my soul" - Van Morrison
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Post by NorthStar on Mar 8, 2010 20:56:06 GMT -5
^ That is excellent.
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Post by franksonic on Mar 14, 2010 1:00:42 GMT -5
I send my LMC-1 for repair in Tenesse and you have to pay to send it and pay again to have it back. It almost cost me 100$ for the process.
At first i tought they would pay the shipping to send the equipement back but it's not the case. I was really pissed off about that. This is really bad. I don't mind to pay to send it but to pay again to have it back kills me.
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Post by clorets123 on Mar 15, 2010 11:28:30 GMT -5
I send my LMC-1 for repair in Tenesse and you have to pay to send it and pay again to have it back. It almost cost me 100$ for the process. At first i tought they would pay the shipping to send the equipement back but it's not the case. I was really pissed off about that. This is really bad. I don't mind to pay to send it but to pay again to have it back kills me. On the Emotiva website, in the FAQ (the Servicing subsection) it clearly says " 4. Who pays the shipping costs when I send an item to Emotiva to be repaired?You pay for the shipping to us for repairs, and as a courtesy, we will pay for the shipping back to you." Perhaps they did a repair that was not covered by the warranty ? |
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Post by franksonic on Mar 15, 2010 19:48:02 GMT -5
My LMC-1 is still under warranty for sure. The did the job under warranty. This text part is good for U.S resident only.
Take a look at the internationa order, it is written:
2. If service is required, the cost of shipping to us and return shipping is the sole responsibility of the end user. Should you chose to have the servicing done locally, we would offer any needed technical support by email or phone, as well as send any necessary parts.
The Emotiva crew point me that part after i send the unit and i was in obligation to pay the shipping to have it back. I know that it was my bad to have miss the international policy but still, paying twice for the shipping is bad.
And it cost me more to have it shipped back than what i paid to send it to tenesse.
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Post by drno on Mar 16, 2010 9:08:38 GMT -5
IMO, its a fair policy. Could you imagine offering to pay shipping one way for a international repair in Russia? Every time i have ordered equipment from Emotiva, they make sure before they accept my order that i am aware of thier international repair/return policy. Its unfortunate you werent aware of this before hand, but i am know every one makes mistakes once and a while.
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