Post by wizardofoz on Feb 21, 2010 5:41:47 GMT -5
It's all well and good for local USA/Canadian customers to call you easily...
Now that UMC-1's are starting to ship internationally, is it possible that you have a Skype number/ID that we can use from outside the USA to reduce the cost of support calls.
Its it already hard enough that we will be having to call in the middle of the night here in Asia without having to weigh in the cost of international phone calls.
I am not sure if the 877 # is toll free or not but if it is maybe Skype can be used to call it or at least Skype Out $ could certainly reduce international support costs for all concerned.
Hoping there will also be a new FW update before it ships and that all international shipments will be very thoroughly tested to ensure all known tests are done to determine correct operations are carried out too. We cant just RMA a box back without a lot shipping cost issues and import/export tax issues too.
Now that UMC-1's are starting to ship internationally, is it possible that you have a Skype number/ID that we can use from outside the USA to reduce the cost of support calls.
Its it already hard enough that we will be having to call in the middle of the night here in Asia without having to weigh in the cost of international phone calls.
I am not sure if the 877 # is toll free or not but if it is maybe Skype can be used to call it or at least Skype Out $ could certainly reduce international support costs for all concerned.
Hoping there will also be a new FW update before it ships and that all international shipments will be very thoroughly tested to ensure all known tests are done to determine correct operations are carried out too. We cant just RMA a box back without a lot shipping cost issues and import/export tax issues too.
