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Post by sydhaynes on Jan 26, 2017 22:34:29 GMT -5
The shame is I like how it sounds for the brief time its connected. Do you or anyone for that matter have a recommended alternative? I'm calling Emo tomorrow for an RMA. Eta: funny thing is Keith and Emo CS says they never had any issues with the BTM which marginalizes my experience. Just like our issues being called "trivial". I just tested my BTM1 connection again with my iPhone 6S. Out of three attempts the longest duration it stayed connected without un-pairing was 2 minutes and 30 seconds. If you are getting 10 minutes you can at least hear a couple songs....
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Post by rbk123 on Jan 26, 2017 22:39:41 GMT -5
Is it the MC700 or is it the BTM1? It seems like it's the BTM1 that is buggy, in this case that is.
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Post by sydhaynes on Jan 26, 2017 23:08:07 GMT -5
Is it the MC700 or is it the BTM1? It seems like it's the BTM1 that is buggy, in this case that is. I think it's the MC-700, I have the BTM1 powered off my laptop USB and I've been paired with it for 18 minutes so far. I'll leave it paired overnight and see if it's still connected in the morning.
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Post by harlan on Jan 27, 2017 7:35:42 GMT -5
Is it the MC700 or is it the BTM1? It seems like it's the BTM1 that is buggy, in this case that is. I think it's the MC-700, I have the BTM1 powered off my laptop USB and I've been paired with it for 18 minutes so far. I'll leave it paired overnight and see if it's still connected in the morning. Good idea, im going to do the same thing tonight. When I said 10 minutes, that was one of the longer occurances. Typically its about 1 song or less. Its not associated with the null between songs either. Last night I noticed that I'm getting some static in the connection in the second just before it drops.
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Post by Dan Laufman on Jan 27, 2017 7:54:30 GMT -5
Hi all, Just so that you are all aware, we are paying very close attention to the bug issues and will have them resolved asap.
Things like the BT connectivity issue are being investigated and will be corrected once we understand the root cause.
We're not going to leave you hanging. We just need a little time to sort out the issues and understand what the facts really are, then these bugs are easy to address. Thx, Big Dan
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Post by harlan on Jan 27, 2017 8:18:28 GMT -5
Hi all, Just so that you are all aware, we are paying very close attention to the bug issues and will have them resolved asap. Things like the BT connectivity issue are being investigated and will be corrected once we understand the root cause. We're not going to leave you hanging. We just need a little time to sort out the issues and understand what the facts really are, then these bugs are easy to address. Thx, Big Dan Thanks Big Dan! We appreciate you listening and commenting without calling our concerns trivial . I was just about to pull the trigger on an audioengine BT adapter and request an RMA for my BTM1. After reading your post, I will hold off.
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Post by sydhaynes on Jan 27, 2017 8:34:06 GMT -5
I think it's the MC-700, I have the BTM1 powered off my laptop USB and I've been paired with it for 18 minutes so far. I'll leave it paired overnight and see if it's still connected in the morning. Good idea, im going to do the same thing tonight. When I said 10 minutes, that was one of the longer occurances. Typically its about 1 song or less. Its not associated with the null between songs either. Last night I noticed that I'm getting some static in the connection in the second just before it drops. It's been over 10 hours and I have not lost pairing with the BTM1 powered from my laptop USB. At this point it doesn't appear to be an issue with the Blue Tooth module itself.
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Post by mgbpuff on Jan 27, 2017 8:52:33 GMT -5
I received my MC700 last week. Yesterday I gave it (really lent it) to my son, who lives nearby. I went over and helped him reinstall all of his equipment in a new equipment cabinet and then I proceeded to start up the system. Running Auto EmoQ revealed a misconnection of the right surround. Correcting that and running EmoQ again was successful. All 6 HDMI inputs are being used and they all work perfectly feeding 4k (on inputs 1,2,and3) into a Visio 70" P series tv. Thanks Emotiva, great job!
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Post by sydhaynes on Jan 27, 2017 15:15:18 GMT -5
Being new to Emotiva, could someone explain how I will receive notification when a firmware update is released?
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KeithL
Administrator
Posts: 10,011
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Post by KeithL on Jan 27, 2017 16:28:58 GMT -5
Unlike computer products, we do not consider all firmware updates to be required, or even recommended. We often deliver minor updates that fix minor or uncommon issues, and don't especially recommend that everyone install them. However, once we release a firmware update for a product, the latest version will generally be available from our website (on the Resources tab at the bottom of the Product Page for that device). We do NOT send out notifications unless we feel that the update is mandatory. Being new to Emotiva, could someone explain how I will receive notification when a firmware update is released?
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Post by sydhaynes on Jan 27, 2017 18:25:14 GMT -5
Unlike computer products, we do not consider all firmware updates to be required, or even recommended. We often deliver minor updates that fix minor or uncommon issues, and don't especially recommend that everyone install them. However, once we release a firmware update for a product, the latest version will generally be available from our website (on the Resources tab at the bottom of the Product Page for that device). We do NOT send out notifications unless we feel that the update is mandatory. Being new to Emotiva, could someone explain how I will receive notification when a firmware update is released? Understood, thank you for the information Keith.
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Post by bolle on Jan 28, 2017 3:39:54 GMT -5
Hi Keith,
will there be a change history provided for each update, so you can decide whether the update makes sense for you or not?
To support your post, my old UMC-200 is still running on .39 - because I never had any major problems, so never change a running system. There on the other hand you never got change historys, which made it difficult to decide if to update or not...
Best regards
Fabian
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Post by BroncoAZ on Jan 28, 2017 22:48:42 GMT -5
I have followed Emotiva for as long as they've been in existence, but when I read about all of the work-arounds just to get sound out of their processor, it frustrates me. I have an Onkyo receiver, nothing special, but I just plug in the HDMI cables and everything works. No nonsense. I wonder why Emotiva processors have historically been so "buggy" in this regard. I have 2 Onkyo receivers in my other TV rooms and they work flawlessly - no delays or confusion, ever. So I agree. However - the Emo processor/amp combo sounds soooooooooooo vastly superior, it's not even close, and is the reason why I happily put up with the quirks. Some of the others don't have workarounds and so give up (and rightly so); I'm just grateful I can work around the issues because the performance is well worth it. Scroll down on the crossover menu, the slope is on the next page.
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Post by BroncoAZ on Jan 28, 2017 23:04:43 GMT -5
Ok, I finally got my new components installed in my rack today. The update consisted of removing my NAD T757 AVR and Oppo 103 player and swapping in the MC-700 and an Oppo 203 player. I connected the Oppo player to HDMI 1, PS3 to HDMI 5, and my Apple TV 4 to HDMI 6. The PS3 and Apple TV 4 were in my old system. Everything went reasonably well for the first hour or so, but now I have a major problem.
When playing any source the sound is dropping out after 1-2 minutes on each source, most of the time it just goes silent but sometimes I am getting popping sounds or static when the audio quits. When I hit the appropriate HDMI button on the remote for a different source the MC-700 takes a couple seconds to switch the inputs over and all is well, the new source plays with video and audio for 1-2 minutes before failing again. Swap back to the original input and you get video and audio for 1-2 minutes before failing. It will repeat this on all three of my HDMI connected devices for as long as I keep changing inputs. I have tried resetting the unit in the menu, not sure what else I can do. Any ideas?
Other install issue: the 1.5 rack ears will only line up in between two U spaces in the rack, leaving a gap both above and below the unit. My rack is set up for 2U spaces with 2U blank panels between each component, there is no good way to fit these 1.5U rack arms and have it look decent. Also, the rear holes in the side of the unit don't match up with any of the holes on the rack arms, I had to drill a pair of holes 7 7/8" back from the front holes. I ended up just removing the rack ears and mounting the MC-700 on a 2U shelf, it looks much better than the 1.5U rack ears.
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Post by BroncoAZ on Jan 29, 2017 2:28:28 GMT -5
Update: The wife wanted to watch a movie, so I wired the Oppo 203 player to the TV directly using the full HDMI output on the Oppo. For the heck of it I plugged in the audio only HDMI output on the Oppo to the MC-700. With the video running directly to the TV and only the audio running to the MC-700 the sound worked for the entire two hour movie. I'm not sure why this worked, but it did. I will do some more testing tomorrow.
I don't see how it would be a cable issue, but here is what I'm running: I am using the 3' premium certified HDMI cable that was included with the Oppo 203 for the run from the player to the MC-700. The rest of my short cables (Apple TV 4 and PS3) are from Oppo, maybe 3 years old. The 15' cable from my MC-700 is a Monoprice premium certified, purchased in November 2016 when I got my Samsung 4K panel. I haven't had a single issue with video dropping out.
I am pleased with the sound quality of this new MC-700, hopefully I can get the loss of sound bug worked out with the 4K pass through.
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Post by doc1963 on Jan 29, 2017 4:43:38 GMT -5
Update: The wife wanted to watch a movie, so I wired the Oppo 203 player to the TV directly using the full HDMI output on the Oppo. For the heck of it I plugged in the audio only HDMI output on the Oppo to the MC-700. With the video running directly to the TV and only the audio running to the MC-700 the sound worked for the entire two hour movie. I'm not sure why this worked, but it did. I will do some more testing tomorrow. I don't see how it would be a cable issue, but here is what I'm running: I am using the 3' premium certified HDMI cable that was included with the Oppo 203 for the run from the player to the MC-700. The rest of my short cables (Apple TV 4 and PS3) are from Oppo, maybe 3 years old. The 12' cable from my MC-700 is a monoprice, purchased in November 2016 when I got my Samsung 4K panel. I haven't had a single issue with video dropping out. I am pleased with the sound quality of this new MC-700, hopefully I can get the loss of sound bug worked out with the 4K pass through. The quality of the cable has been the Achilles Heel of the new 4K UHD format. Just because a cable worked faithfully before doesn't mean it will work now. The 18 Gbps requirement is pushing the upper limit of even a well built cable and the only guarantee that you will have that a cable will work is to purchase one that is "HDMI Premium Certified" and make sure it comes with the certification label to prove it. Monoprice has a Premium Certified cable that is affordable, but is rather thick. HERE is a link. Blue Jeans also has Premium Certified cables that, although rather expensive, are much thinner and easier on the ports. HERE is a link to the Blue Jeans HDMI cable page. You'll be looking for their BJC Belden Bonded-Pair HDMI Cable. HERE is a link to a very informative article that explains the new certification and why you're going to need them. Having a high quality "Premium" cable between your TV and your MC-700, especially at 12 feet, is going to be crucial. As of now, 20 feet is about the longest "copper" certified cable you'll find. Anything longer will require HDMI Optical cable. They'll do 18 Gbps, guaranteed, up to 1000 feet. However, a 35 foot run of HDMI Optical costs about $250. Hope this helps...
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Post by Dan Laufman on Jan 29, 2017 9:53:55 GMT -5
Re: HDMI cables...
Doc brings up a good point. HDMI cable quality is CRITICAL for stable 4k performance. I am constantly amazed that people think that running 18gbps data over long runs (over 2meters) will just somehow magically work. This is a very demanding data rate. Cheap does not cut it. Also, keep cables as short as possible.
DO NOT buy cables that are not certified for the intended bandwidth. Just because your old HDMI cable worked fine at 1080p, does not mean that they are going to be happy running at 4k speeds. Many system instabilities are due to cable quality.
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geebo
Emo VIPs
"Too bad that all the people who know how to run the country are driving taxicabs and cutting hair"
Posts: 24,213
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Post by geebo on Jan 29, 2017 10:20:09 GMT -5
Re: HDMI cables... Doc brings up a good point. HDMI cable quality is CRITICAL for stable 4k performance. I am constantly amazed that people think that running 18gbps data over long runs (over 2meters) will just somehow magically work. This is a very demanding data rate. Cheap does not cut it. Also, keep cables as short as possible. DO NOT buy cables that are not certified for the intended bandwidth. Just because your old HDMI cable worked fine at 1080p, does not mean that they are going to be happy running at 4k speeds. Many system instabilities are due to cable quality. Are any of the Emotiva HDMI cables capable of 18gbps?
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novisnick
EmoPhile
CEO Secret Monoblock Society
Posts: 27,235
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Post by novisnick on Jan 29, 2017 10:37:12 GMT -5
Re: HDMI cables... Doc brings up a good point. HDMI cable quality is CRITICAL for stable 4k performance. I am constantly amazed that people think that running 18gbps data over long runs (over 2meters) will just somehow magically work. This is a very demanding data rate. Cheap does not cut it. Also, keep cables as short as possible. DO NOT buy cables that are not certified for the intended bandwidth. Just because your old HDMI cable worked fine at 1080p, does not mean that they are going to be happy running at 4k speeds. Many system instabilities are due to cable quality. Are any of the Emotiva HDMI cables capable of 18gbps? Emotiva engineering has told sales that the Z cables are rated for 4K. This was a specific question of mine anout a month ago.
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Post by BroncoAZ on Jan 29, 2017 11:04:44 GMT -5
Update: The wife wanted to watch a movie, so I wired the Oppo 203 player to the TV directly using the full HDMI output on the Oppo. For the heck of it I plugged in the audio only HDMI output on the Oppo to the MC-700. With the video running directly to the TV and only the audio running to the MC-700 the sound worked for the entire two hour movie. I'm not sure why this worked, but it did. I will do some more testing tomorrow. I don't see how it would be a cable issue, but here is what I'm running: I am using the 3' premium certified HDMI cable that was included with the Oppo 203 for the run from the player to the MC-700. The rest of my short cables (Apple TV 4 and PS3) are from Oppo, maybe 3 years old. The 12' cable from my MC-700 is a monoprice, purchased in November 2016 when I got my Samsung 4K panel. I haven't had a single issue with video dropping out. I am pleased with the sound quality of this new MC-700, hopefully I can get the loss of sound bug worked out with the 4K pass through. The quality of the cable has been the Achilles Heel of the new 4K UHD format. Just because a cable worked faithfully before doesn't mean it will work now. The 18 Gbps requirement is pushing the upper limit of even a well built cable and the only guarantee that you will have that a cable will work is to purchase one that is "HDMI Premium Certified" and make sure it comes with the certification label to prove it. Monoprice has a Premium Certified cable that is affordable, but is rather thick. HERE is a link. Blue Jeans also has Premium Certified cables that, although rather expensive, are much thinner and easier on the ports. HERE is a link to the Blue Jeans HDMI cable page. You'll be looking for their BJC Belden Bonded-Pair HDMI Cable. HERE is a link to a very informative article that explains the new certification and why you're going to need them. Having a high quality "Premium" cable between your TV and your MC-700, especially at 12 feet, is going to be crucial. As of now, 20 feet is about the longest "copper" certified cable you'll find. Anything longer will require HDMI Optical cable. They'll do 18 Gbps, guaranteed, up to 1000 feet. However, a 35 foot run of HDMI Optical costs about $250. Hope this helps... I appreciate the detailed explanation, and I have read the article at Blue Jeans Cable about the premium certification for 4K. The Oppo 203 included a 3' premium certified cable which I used from the Oppo to the MC-700. I only mentioned the cables I am running because I figured the question would be asked. Unfortunately it also serves as an easy scapegoat for the issue of the audio dropping out rather than finding the real source of the issue. The audio dropping out issue is not only occurring with my 4K player, but my PS3 and Apple TV4 as well and neither of those are 4K. The Monoprice 12' cable I purchased is their premium certified cable and has no problems getting the 4K signal with audio over to my 4K panel. I believe this to be an issue with my MC-700.
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