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Post by qdtjni on Feb 5, 2017 15:04:56 GMT -5
I'm a bit confused now. Can you see the XMC-1 in Menu -> Sound - Speaker List? Yes, the "Receiver (HDMI)" is circled. Then I go into The Support menu to check the Anynet+ (HDMI-CEC) and do a device check, the XMC comes up temporarily when searching but when it finishes the search, it states no device found. That's normal, the Anynet+ devices listed after the scan or just source devices such as Blu Ray player, Chromecast, etc. If you see the Receiver in the Speaker List and chose it, then set XMC-1 input to HDMI ARC, still no sound?
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Post by neekos on Feb 5, 2017 15:18:01 GMT -5
Unfortunately, no. Thank you for your help though.
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Post by tutoemo on Feb 5, 2017 15:33:16 GMT -5
For what is worth: I use HDMI cable from XMC-1 output 1 to Samsung HDMI input 2 (ARC). On the Samsung's speaker menu I set it to "TV Speakers". Back on the XMC-1 I set the CEC to OFF, and set "Video on Standby" ON. What this does is I can always turn tv on (with tv remote) and watch it using the TV's speakers, without turning the XMC processing on (XMC is on standby), OR I can turn the the XMC "on" from standby and immediately get the processing going with barely or no "boot" time. Here's the best: My 2ch listening is done by my macintosh C52 2ch preamp in "pass thru" mode. If we are entertaining, or gathering at the kitchen for cooking, etc., and you want to listen to music, but there is a basketball game, or the super bowl like today, and some people want to watch that as well, you turn you tv on, set its volume to "0", leave the XMC on standby, and turn my C52 on and listen to any music I want (I have all my sources connected to the C52: CD/SACD, SONOS, and my music server for computer files). End result: every one is satisfied, especially the wives LOL: we listen to music while watching the game ) Works great for me. Its literally three systems in one with only two remotes involved (maybe three if I decide to change my settings on the C52, which I rarely do, or if I want to change inputs)
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Post by qdtjni on Feb 5, 2017 15:34:25 GMT -5
Unfortunately, no. Thank you for your help though. When the CEC/ARC on XMC-1 was broken, it was not visible while scanning for Anynet+ devices nor did it show up in the Speaker list. So symptoms are not quite the same. Unless you already tried with another ARC compatible HDMI cable and made sure it was in the right direction if directional, I would try that as a last attempt.
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Post by neekos on Feb 5, 2017 15:47:11 GMT -5
Unfortunately, no. Thank you for your help though. When the CEC/ARC on XMC-1 was broken, it was not visible while scanning for Anynet+ devices nor did it show up in the Speaker list. So symptoms are not quite the same. Unless you already tried with another ARC compatible HDMI cable and made sure it was in the right direction if directional, I would try that as a last attempt. Thanks. I do have another cable I could try later, but ARC didn't work with that one either, which is one reason I bought this new 2.0 cable.
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Post by mickseymour on Feb 6, 2017 2:02:37 GMT -5
Good to hear. I had it working from day one. 15 months later I did an XMC-1 factory reset and ARC stopped working, even though I had backed up my settings before and restored them after the reset. I did plenty of following the manual, trial and error, swearing and a call to Emotiva with no joy so ended up with a 10M optical cable. I had a similar experience and had my XMC-1 repaired. IIRC, it was the CEC chip that was broken, which is located in the display unit of the XMC-1. Typically, the XMC-1 has to go in to Emotiva for repairs to find the problem and then replace the display unit. If it hadn't been for the new HDMI/DSP upgrades coming which I'll be sending the unit back for, I would have sent it in for checking at the time. Meanwhile, a €7 10M optical cable is a lot cheaper than the €300 round trip courier cost from Spain.
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KeithL
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Post by KeithL on Feb 6, 2017 11:32:12 GMT -5
To put it bluntly - ARC tends to be "problematic". ARC is based on CEC, and CEC also tends to be problematic, and compatibility between brands, and even models, is very poor.
1) In order for ARC to work, CEC MUST be enabled on both devices. 2) Some HDMI cables don't work with ARC. 3) With CEC in general, the order in which the devices are powered on matters. 4) The CEC on some devices interferes with proper operation of other devices (for example, the CEC on some some Oppos "steals" the audio from some pre/pros). 5) There is frequently some sort of configuration or "discovery" required ("find" or "locate" devices) in order to get CEC to work (usually on the TV). (On the XMC-1, HDMI CEC has to be enabled, but the XMC-1 does not have to find or discover anything.) 6) Sometimes a total REBOOT of one or both devices is required to get it to work (you actually have to unplug it).
Unfortunately, CEC compatibility issues between individual models of device are quite common. If you Google it, you will find that virtually every device out there that supports CEC has a long list of other devices it won't work with. (My early 2016 vintage Samsung TV won't work with my XMC-1.)
We've done our nest to ensure that our products comply with the standard.
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Post by socketman on Feb 6, 2017 16:20:48 GMT -5
The road to hell is paved with good intentions
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Post by neekos on Feb 6, 2017 16:43:08 GMT -5
To put it bluntly - ARC tends to be "problematic". ARC is based on CEC, and CEC also tends to be problematic, and compatibility between brands, and even models, is very poor. 1) In order for ARC to work, CEC MUST be enabled on both devices. 2) Some HDMI cables don't work with ARC. 3) With CEC in general, the order in which the devices are powered on matters. 4) The CEC on some devices interferes with proper operation of other devices (for example, the CEC on some some Oppos "steals" the audio from some pre/pros). 5) There is frequently some sort of configuration or "discovery" required ("find" or "locate" devices) in order to get CEC to work (usually on the TV). (On the XMC-1, HDMI CEC has to be enabled, but the XMC-1 does not have to find or discover anything.) 6) Sometimes a total REBOOT of one or both devices is required to get it to work (you actually have to unplug it). Unfortunately, CEC compatibility issues between individual models of device are quite common. If you Google it, you will find that virtually every device out there that supports CEC has a long list of other devices it won't work with. (My early 2016 vintage Samsung TV won't work with my XMC-1.) We've done our nest to ensure that our products comply with the standard.Thanks for the input Keith. After numerous attempts, I am convinced my XMC can't/does not want to communicate with my Samsung TV for ARC. Thanks Keith, unfortunately after many attempts, my XMC does not want to play nice with ARC and my Samsung TV. Who would've thought that in 2017, I would still need an optical cable to get sound for streaming ?
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Post by socketman on Feb 6, 2017 20:20:13 GMT -5
Interesting that Keith also has a fairly new Samsung and it wont work for him either. Perhaps this is more Sammy than EMO.
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Post by qdtjni on Feb 7, 2017 8:19:02 GMT -5
Interesting that Keith also has a fairly new Samsung and it wont work for him either. Perhaps this is more Sammy than EMO. It's not a general Samsung problem, it worked as intended for me up until around FW 4 for XMC-1 was released. At that time it stopped working and at first, I was suspecting the new FW. In the end, it turned to be a broken CEC-circuit in the XMC-1, IIRC. After preparing the XMC-1, it has worked flawlessly again. My Samsung TV is a UE75HU7580, which is more or less identical to the 8500 model in US. CEC also worked fine with XMC-1 and my old Pioneer Kuro PDP-LX508D apart from ARC, which that TV didn't have.
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KeithL
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Post by KeithL on Feb 7, 2017 9:40:21 GMT -5
CEC TEST
If you're having trouble with CEC and/or ARC there is a simple diagnostic test to verify that CEC on your XMC-1 is working properly.
The XMC-1 does in fact have a single chip which controls most of the CEC functionality - and, if it is defective, it WILL cause the ARC not to work. HOWEVER, that is NOT the cause of the vast majority of times where CEC fails to work properly with other devices. The XMC-1 does, however, have a built-in way to test its internal CEC chip. There is an internal test routine which can be used to confirm that the CEC chip on your XMC-1 is not causing problems. 1) Turn off the POWER to the XMC-1 (preferably using the rear panel power switch). 2) WHILE HOLDING DOWN THE STANDBY BUTTON ON THE FRONT PANEL turn the power to the XMC-1 back on. 3) Let go of the Standby Button as soon as "Front Panel Test menu" appears on the VFD. 4) Press Button 4 - Loopback Tests 5) You will see results displayed on the VFD. Note the results of the fourth test: CEC Loopback I/O. If your CEC controller is working properly this test should PASS.
6) Turn the Power Off on the XMC-1 again to exit the test menu. NOTE: THESE TEST ROUTINES WERE DESIGNED FOR BOARD LEVEL TEST. SEVERAL OF THEM WILL (AND SHOULD) FAIL WHEN RUN ON A FULLY ASSEMBLED XMC-1. SEVERAL OTHERS MAY OR MAY NOT PASS DEPENDING ON THE PARTICULAR CONFIGURATION OF YOUR XMC-1. NOTE *ONLY* THE RESULTS OF THE CEC Loopback Test.
Interesting that Keith also has a fairly new Samsung and it wont work for him either. Perhaps this is more Sammy than EMO. It's not a general Samsung problem, it worked as intended for me up until around FW 4 for XMC-1 was released. At that time it stopped working and at first, I was suspecting the new FW. In the end, it turned to be a broken CEC-circuit in the XMC-1, IIRC. After preparing the XMC-1, it has worked flawlessly again. My Samsung TV is a UE75HU7580, which is more or less identical to the 8500 model in US. CEC also worked fine with XMC-1 and my old Pioneer Kuro PDP-LX508D apart from ARC, which that TV didn't have.
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Post by neekos on Feb 7, 2017 19:56:18 GMT -5
CEC TEST
If you're having trouble with CEC and/or ARC there is a simple diagnostic test to verify that CEC on your XMC-1 is working properly.
The XMC-1 does in fact have a single chip which controls most of the CEC functionality - and, if it is defective, it WILL cause the ARC not to work. HOWEVER, that is NOT the cause of the vast majority of times where CEC fails to work properly with other devices. The XMC-1 does, however, have a built-in way to test its internal CEC chip. There is an internal test routine which can be used to confirm that the CEC chip on your XMC-1 is not causing problems. 1) Turn off the POWER to the XMC-1 (preferably using the rear panel power switch). 2) WHILE HOLDING DOWN THE STANDBY BUTTON ON THE FRONT PANEL turn the power to the XMC-1 back on. 3) Let go of the Standby Button as soon as "Front Panel Test menu" appears on the VFD. 4) Press Button 4 - Loopback Tests 5) You will see results displayed on the VFD. Note the results of the fourth test: CEC Loopback I/O. If your CEC controller is working properly this test should PASS.
6) Turn the Power Off on the XMC-1 again to exit the test menu. NOTE: THESE TEST ROUTINES WERE DESIGNED FOR BOARD LEVEL TEST. SEVERAL OF THEM WILL (AND SHOULD) FAIL WHEN RUN ON A FULLY ASSEMBLED XMC-1. SEVERAL OTHERS MAY OR MAY NOT PASS DEPENDING ON THE PARTICULAR CONFIGURATION OF YOUR XMC-1. NOTE *ONLY* THE RESULTS OF THE CEC Loopback Test.
It's not a general Samsung problem, it worked as intended for me up until around FW 4 for XMC-1 was released. At that time it stopped working and at first, I was suspecting the new FW. In the end, it turned to be a broken CEC-circuit in the XMC-1, IIRC. After preparing the XMC-1, it has worked flawlessly again. My Samsung TV is a UE75HU7580, which is more or less identical to the 8500 model in US. CEC also worked fine with XMC-1 and my old Pioneer Kuro PDP-LX508D apart from ARC, which that TV didn't have.
Keith, thank you very much for the instructions above. Although my unit did fail the CEC loopback test, it's refreshing to see such involvement from Emotiva personnel when customers have questions on troubleshooting their gear. So, thank you.
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Post by thezone on Feb 24, 2017 16:44:55 GMT -5
My XMC-1 also failed this test. Explains why I spent countless hours trying to get it to work with my LG OLED to no avail. Looks like Toslink spdif is the answer. Whats so bad about this method anyway other than the hassle of an extra cable? My understanding is that neither hdmi or toslink is a particularly noise free way to send sound. Lucky I didint chuck out my fibre optic cables, I havent used them for several years!
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Post by socketman on Feb 24, 2017 19:39:31 GMT -5
This seems like an odd thing to fail in the grand scheme of things. A few days ago i did a complete factory reset updated the firmware and adjusted everything the way i had it before, i did not use my backup. The first thing i did was test ARC and it worked immediately so it really seems to be hit and miss. I have read that samsung is by far the least compatible. Depending on where you live i would suggest getting it repaired perhaps while getting the coming ATMOS upgrade.
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Post by mickseymour on Feb 25, 2017 3:13:28 GMT -5
My XMC-1 also failed this test. Explains why I spent countless hours trying to get it to work with my LG OLED to no avail. Looks like Toslink spdif is the answer. Whats so bad about this method anyway other than the hassle of an extra cable? My understanding is that neither hdmi or toslink is a particularly noise free way to send sound. Lucky I didint chuck out my fibre optic cables, I havent used them for several years! Mine too. Shame I wasn't told about the simple test when I rang Emotiva with the problem. All they said was that ARC can be flakey and I could send it in and they'd check it by plugging it in to their TV. The only downside to using Toslink is having to turn the volume on the TV down. That only applies if you use the TV standalone sometimes and with the XMC-1 at other times.
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Post by mickseymour on Feb 25, 2017 3:14:31 GMT -5
Depending on where you live i would suggest getting it repaired perhaps while getting the coming ATMOS upgrade. Exactly what I intend to do.
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Post by socketman on Feb 25, 2017 13:18:56 GMT -5
I doubt anyone could tell the difference between an HDMI connection and Toslink but its a matter of principal. I think if the option is there then it should work and it would bug me if it didn't. Also i have enough trouble keeping the cords from having sex behind my stand without adding more cords.
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Post by sgracing on May 2, 2019 8:44:35 GMT -5
My XMC-1 also failed this test. Explains why I spent countless hours trying to get it to work with my LG OLED to no avail. Looks like Toslink spdif is the answer. Whats so bad about this method anyway other than the hassle of an extra cable? My understanding is that neither hdmi or toslink is a particularly noise free way to send sound. Lucky I didint chuck out my fibre optic cables, I havent used them for several years! Mine too. Shame I wasn't told about the simple test when I rang Emotiva with the problem. All they said was that ARC can be flakey and I could send it in and they'd check it by plugging it in to their TV. The only downside to using Toslink is having to turn the volume on the TV down. That only applies if you use the TV standalone sometimes and with the XMC-1 at other times. ARC DOSEN'T WORK WITH XMC-1 AT ALL! AT LEAST WITH A SONY ! And it appears that they don't even care ! Had the sony tested by a tech. And it works fine on the Sony.
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Post by wilburthegoose on May 2, 2019 9:25:05 GMT -5
For what it's worth, the only time I've ever gotten ARC to work is from a Samsung TV and a Samsung sound bar. And even then it wasn't easy to set up.
I'm very happy using Toslink when I need to get audio from my TV (native apps) to my XMC-1. Works 100% of the time and provides the same audio signal as ARC would have.
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