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Post by mazurkr on Dec 16, 2018 2:33:31 GMT -5
i received my unit the day the firmware came out, so i updated the firmware as i installed it.
it is puzzling, i agree, that some have issues and some don't.
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Post by musicfan on Dec 16, 2018 8:34:05 GMT -5
I will buy a processor in January I hope Emotiva fix the problems soon or I will be getting other one. I'm 100% sure they are working on it. I'm also 100% sure they are embarrassed about the issues. If they aren't they should be. They should be 100% embarrassed. Really embarrassed. What say you Dan? Yet I knew it would be this way. Its the Emotiva way. Hence why I am and will wait for things regarding the RMC to work out. Hopefully, yet, maybe. I'm not certain it will happen. Slow switching considered normal operation? Not. I'm not sure why it always goes this way with their processors. Even after like what, 5 tries or so, Emotiva is still struggling with processor releases, or failing as many would say. What I would say mostly is this. Why do they limit their vetting test dummy group to being so small? It has to be small since major issues ALWAYS come out right away? There are a bunch of loyal people here who would LOVE to be test dummies for such a product. Me included. I know I would press hard to make sure things work and dog them at every turn. Give me one. I'll test it hard and send it back. But they don't do that. Instead they MAKE, unannounced, their first batch of customers be guinea pigs. They deserve dogging for that as far as I'm concerned. This RMC release has been a complete mess, in EVERY aspect. If anyone says otherwise, I totally disagree. Unfortunately us Bonzomites are winning big right now. I don't like it. Cue the “I’m morally better than you” posts
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Post by mgbpuff on Dec 16, 2018 8:49:25 GMT -5
A processor is a very complex product that must work with a mountain of differing existing products both new and old In addition the main functions are dependent on 3rd parties, such as the HDMI Consortium which has controlled standards abysmally throughout the years, room correction software companies, in this case Dirac, who don't have their act together, and immersive codec companies, who also do not have their act together and are fighting each other. Then there are the integrated chip manufacturers who are trying to implement all of these original technologies and of course the biggest customers come first. On top of that, if a component manufacture is trying to be cutting edge, the problem is magnified, and almost impossible if that manufacturer is small. You guys want a miracle, but you are part of making the miracle happen. *bleep*, *bleep*, *bleep* and, believe me, that miracle will not happen and you will be doomed spending $20,000 to $30,000 to get all the features that this product is trying to give you for $5,000. Show some patience, give feedback and this unique and affordable product will finally materialize. Until then, since Emotiva really depends on you early adopters, I would like to see the company respond and give information in a more free manner, especially when they have decided to release prematurely. I would love to buy one now and help, but I am long retired and income is limited, so it will be a year or so until I can manage it, but if I must spend over $10000, it will never happen.
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Post by adaboy on Dec 16, 2018 9:10:17 GMT -5
A processor is a very complex product that must work with a mountain of differing existing products both new and old In addition the main functions are dependent on 3rd parties, such as the HDMI Consortium which has controlled standards abysmally throughout the years, room correction software companies, in this case Dirac, who don't have their act together, and immersive codec companies, who also do not have their act together and are fighting each other. Then there are the integrated chip manufacturers who are trying to implement all of these original technologies and of course the biggest customers come first. On top of that, if a component manufacture is trying to be cutting edge, the problem is magnified, and almost impossible if that manufacturer is small. You guys want a miracle, but you are part of making the miracle happen. *bleep*, *bleep*, *bleep* and, believe me, that miracle will not happen and you will be doomed spending $20,000 to $30,000 to get all the features that this product is trying to give you for $5,000. Show some patience, give feedback and this unique and affordable product will finally materialize. Until then, since Emotiva really depends on you early adopters, I would like to see the company respond and give information in a more free manner, especially when they have decided to release prematurely. I would love to buy one now and help, but I am long retired and income is limited, so it will be a year or so until I can manage it, but if I must spend over $10000, it will never happen. I disagree with your view point. Emotiva is selling this product for $5k, not donating it for the development of the hobby. Regarding a premature release that was a year or more late is concerned I'd consider that a failed attempt. The only major advantage of the RMC-1 is the ability for 6 overhead speakers. If Dan would have stuck to his original plan to build a new custom up mixer that would merit stumbling blocks in my opinion. These issues should have been resolved prior to release. I agree with Bonzo, this is a disaster. Product of the year award? Wow! I do understand your point on the 3rd parties and software companies.
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Post by deewan on Dec 16, 2018 9:51:44 GMT -5
Oh man, dude that stinks. I'm sorry to hear from. Not only is it embarrassing, it also chips away at your excitement level for your hobby. Man, do you have your old pre for the movie night? To have to cancel your movie night due to a 5k processor that isn't stable is a real bummer. I'm running 7.4.4 with my Marantz AV 8802a and I don't have a strong desire to upgrade minus the just because factor. This unit has been rock solid. I truly do feel for you. I sold my Marantz just over a week ago so I don't have a processor to fall back on. After last night I am honestly thinking of returning the RMC but I don't know what I would buy. No chance I could go back to the lesser sound difference of the Marantz 7704 I had before the RMC. The Marantz 8805 could be an option if I knew it sounded A LOT better than the 7704, but the 8805 doesn't support enough channels for my current setup or my future setup. Anthem would be my first choice but they don't have anything with enough channels and I'm guessing they won't release anything new until HDMI 2.1 is the new standard... and installed standard on AV products. I've always had my eye on the Acurus ACT 4, but that is a whole other price range.... but if it works and supports my channel count I may not have a choice. How did Emotiva get the rmc to work so well at all the shows that it won awards at ? Or is Deewan’s unit faulty ? I never saw any of the demo's, but there is a chance Emotiva found a single movie that didn't have issues with the playback of a single sound format. And I'm not sure how much switching they didn't during the demo, or if it was a set it and forget it. This is the second unit I've owned. The first had some hardware issues and was replaced by Emotiva. This RMC seems to have only software issues. I'm curious if I'm just experiencing these issues because I've finally gotten my RMC to not have a full system reboot every time I start it up. I might switch the power cycle option to "Low Power" mode instead of "Video on Standby". Like I said, the issues kept getting worse with each movie and each startup. I was getting the same exact buzzing sound, only from when i was listening to music. I spoke to damon at emotiva and he said it was the dsp locking up and lonnie is aware of the issue and they are working on it. Did you download the latest firmware that was posted on here? After i did i haven't had the buzzing since. I have the latest firmware downloaded and installed. I figured the buzzing was the DSP locking or something close to it since the buzzing wasn't overlaying the actual audio, but instead replacing it. You mentioned you have not experienced the buzzing since the latest firmware, are you doing mostly 2-channel or multi-channel audio listening? Or are you feeding it all sorts of different surround sound formats and mixing them up. I'm wondering if you feed it one or two formats it's more stable than in my situations where in 6 hours I fed it 2.0, DTS MA 7.1, Dolby True HD 5.1 and DTS 5.1 all without a restart.
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Deleted
Deleted Member
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Post by Deleted on Dec 16, 2018 10:41:13 GMT -5
Pardon my interjection: I have the latest firmware installed. I watch and listen to my RMC-1 6-12 hrs. daily. The vast majority of the time everything I play/watch is top notch. Movies and tv via an older Motorola cable box dvr play cleanly and reliably - format changes (commercials, cable signal loss, etc.) are handled consistently and appropriately (there is a brief period of silence while the unit re-locks onto the signal). I did find that changing my cable box HDMI audio output from "Auto" to "Bitstream" solved some format change abnormalities (the "fault" of the Motorola box not Emotiva?). However, movies via an Oppo BDP-95 (DTS-HD) look and sound excellent, but ... there are random, brief (less than a half-second) audio dropouts that happen EVERY 7-10 minutes. With reguard to the all channel "Buzz". I've experienced it with multiple digital inputs and when using Reference Stereo. The problem was much worse with the initial firmware (8 times with the old vs. 2 with the new). To fix the buzz I found that either a soft restart (holding in the front "Standby" button for several seconds) or a complete power off is necessary. brucelee
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Post by adam631 on Dec 16, 2018 11:01:26 GMT -5
I have been feeding it all the different surround sound modes and mixing them up to try to get the buzzing again. I haven't fed it too many formats for movies though and have not played more than 1 movie to completion as of yet. I do wonder how emo did all of those demos without any issues, because that would of been so embarrassing for them. Maybe they had a special code written just for the demo they were playing, if that's even possible.
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LCSeminole
Global Moderator
Res firma mitescere nescit.
Posts: 20,497
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Post by LCSeminole on Dec 16, 2018 11:23:39 GMT -5
If I'm remembering correctly when they did their first demoing of the RMC-1 at EmoFest 2017, they had demo discs from Dolby Labs?(someone who was there please correct me if I'm remembering wrong). It had clips from different Atmos movies as well as technology specs/explanations from Dolby Labs. I vaguely recall there may have possibly been a DTS:X demo disc as well?
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Post by brazensol on Dec 16, 2018 12:41:05 GMT -5
i feel bad for those with issues. as far as playback of any type, i've had zero problems. Have you updated your firmware? or is it the one that came with the unit. I'm curious as to why some owners are not having any issues but some are. If he hasn't updated I'd strongly suggest he not given he states zero issues thus far!
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Post by ossanboy on Dec 16, 2018 12:49:22 GMT -5
Does anyone know how long usually for Emotiva to release a stable firmware after product released?
I feel bad for the guinea pigs....
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bootman
Emo VIPs
Typing useless posts on internet forums....
Posts: 9,358
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Post by bootman on Dec 16, 2018 13:25:24 GMT -5
Has anyone with issues RMA'd the hardware yet?
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Post by Bonzo on Dec 16, 2018 13:35:32 GMT -5
A processor is a very complex product that must work with a mountain of differing existing products both new and old In addition the main functions are dependent on 3rd parties, such as the HDMI Consortium which has controlled standards abysmally throughout the years, room correction software companies, in this case Dirac, who don't have their act together, and immersive codec companies, who also do not have their act together and are fighting each other. Then there are the integrated chip manufacturers who are trying to implement all of these original technologies and of course the biggest customers come first. On top of that, if a component manufacture is trying to be cutting edge, the problem is magnified, and almost impossible if that manufacturer is small. You guys want a miracle, but you are part of making the miracle happen. *bleep*, *bleep*, *bleep* and, believe me, that miracle will not happen and you will be doomed spending $20,000 to $30,000 to get all the features that this product is trying to give you for $5,000. Show some patience, give feedback and this unique and affordable product will finally materialize. Until then, since Emotiva really depends on you early adopters, I would like to see the company respond and give information in a more free manner, especially when they have decided to release prematurely. I would love to buy one now and help, but I am long retired and income is limited, so it will be a year or so until I can manage it, but if I must spend over $10000, it will never happen. Complicated product, yes. But they could not have done a way better job vetting this product by using more people here as testers before releasing this product?
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LCSeminole
Global Moderator
Res firma mitescere nescit.
Posts: 20,497
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Post by LCSeminole on Dec 16, 2018 13:45:41 GMT -5
This "Owners Only Thread" is definitely everything but. I'm thinking as soon as the next batch of RMC-1's reach their owners, a second attempt at an "Official RMC-1 Owners" thread will take place and it will be closely moderated.
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Post by Bonzo on Dec 16, 2018 14:07:29 GMT -5
This "Owners Only Thread" is definitely everything but. I'm thinking as soon as the next batch of RMC-1's reach their owners, a second attempt at an "Official RMC-1 Owners" thread will take place and it will be closely moderated. I asked for both of these things earlier, to no avail. Buts its still a good question. Where ARE all the owners? No one is stopping them from coming here. Has me wondering how large the first batch really was. Emotiva keeping it hush hush makes me think it was more like 25 units, not 250. They could brag about 250, but 25, not so much. IMO, they absolutely should not release the second batch until all known issues are fixed.
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Post by mazurkr on Dec 16, 2018 14:26:49 GMT -5
I'd assume that if more of the first batch had issues, there'd be more activity on the forums. Angry people are louder than happy people.
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Post by thrillcat on Dec 16, 2018 14:45:52 GMT -5
This "Owners Only Thread" is definitely everything but. I'm thinking as soon as the next batch of RMC-1's reach their owners, a second attempt at an "Official RMC-1 Owners" thread will take place and it will be closely moderated. Wasn't the thread started by a non-owner?
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Post by lrobertson on Dec 16, 2018 14:51:17 GMT -5
A owners thread should be less about non owner’s justification for not buying one and insulting it as if we all want to know. I don’t have a placeholder so it only makes sense to me to jump on in and go through the debugging process. I’m up for the next batch. If you have something that makes you happy already great. Wait it out. Thinking owners care why you won’t buy in is presumptuous though. I just want to know if I can remotely switch off the power for hard resets or will this potentially damage the unit and/or void warranty. I feel like considering the issues I should get the ok.
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Post by deewan on Dec 16, 2018 14:59:27 GMT -5
This "Owners Only Thread" is definitely everything but. I'm thinking as soon as the next batch of RMC-1's reach their owners, a second attempt at an "Official RMC-1 Owners" thread will take place and it will be closely moderated. I asked for both of these things earlier, to no avail. Buts its still a good question. Where ARE all the owners? No one is stopping them from coming here. Has me wondering how large the first batch really was. Emotiva keeping it hush hush makes me think it was more like 25 units, not 250. They could brag about 250, but 25, not so much. IMO, they absolutely should not release the second batch until all known issues are fixed. No offense Bonzo, but I don't believe you are an owner yet you are posting in this thread after asking for only owners to post. But I think believe your posts add value most of the time, so I don't see a problem. As long as it is to ask questions about the RMC operation, setup, or issues I think it's perfectly fine for non-owners to post here to gain knowledge of the RMC operation. I also agree the first batch was much more likely to be 25 units or less. Possibly kept that small since they knew the firmware had issues... or maybe not. We will never know. Between owners posting here, on AVS, and a few who purchased a RMC and attempted to flip it for profit on AVS, eBay or AudioGon, my number of Roc units out in the real world is 20 +/-5.
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Post by deewan on Dec 16, 2018 15:11:01 GMT -5
Getting back on topic of RMC operation and performance. I watched many of the same movies I showed the kids last night. Polar Express (disc and played through the Oppo) which induced the first instance of buzzing I had heard out of the RMC was played without a single issue. No buzzing, no audio breaks, click or pops of any sort. Next I threw in Big Hero 6 (file and played through movie streamer) which produced audio dropouts. About 11 minutes into the movie I lost all audio. Switching inputs was the only way to get audio back. I then went back to the Oppo and Home Alone. 18 minutes into that movie I heard a quick audio dropout for a fraction of a second but audio instantly returned. I am at a complete loss as to the cause and the remedy. So the movie night was canceled. I actually canceled next weekends movie night too since I have no idea if the RMC will have a new firmware that fixes these issues by then. No idea what to do, but I will be sending an email asking about the return policy. The quick audio dropouts are tolerable, but how the RMC is acting now it's a joke. All good will I had for Emotiva is gone. They still provide excellent customer service and great value for things like amps, speakers and DACS, but I'm to the end of the line with their processors. Which is really to bad. I want to support them, but I don't want to make my rooms performance suffer only to support a company. If I hear from Emotiva about possible fixes I will stick it out some. If it doesn't like like they have a remedy, let the shopping begin for a new processor.
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Post by emofrmcgy on Dec 16, 2018 15:14:46 GMT -5
And when an actual owner started an owners thread he was ridiculed as to why ANOTHER rmc thread needed to be started. It’s baffling some days.
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