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Post by bitzerjdb on Nov 19, 2019 20:11:11 GMT -5
Said goodbye to my XMC-1. It was one of the early ones that was shipped without Dirac and later upgraded to the latest 4K board. Hopefully, a shiny new RMC-1L will arrive in a week or so.
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Post by Gary Cook on Nov 19, 2019 20:15:13 GMT -5
^^^^^^^ I believe there are tax implications for paying full price, then getting a "credit" later, or even a partial refund. Then, international orders probably have compounded complications, which is where the quote "Dogs and cats, living together, mass hysteria!" comes into play. ( Ghostbusters! ) No problem as long as the invoice that accompanies the XMC-2 shows the net price (after trade in). Cheers Gary
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Post by AudioHTIT on Nov 20, 2019 0:33:14 GMT -5
^^^^^^^ I believe there are tax implications for paying full price, then getting a "credit" later, or even a partial refund. Then, international orders probably have compounded complications, which is where the quote "Dogs and cats, living together, mass hysteria!" comes into play. ( Ghostbusters! ) No problem as long as the invoice that accompanies the XMC-2 shows the net price (after trade in). Cheers Gary I’d say you may not be speaking to US tax law that many of us (and Emotiva) are under. They cannot give a final price until they’ve received the unit and evaluate it.
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Post by thezone on Nov 20, 2019 5:07:27 GMT -5
Has anyone else been reassured by Customer Support that all XMC-1 owners (who wish to) will get their chance at bat to exchange theirs for an XMC-2? I’m worried about snagging a deal because I tried the online purchase a couple hours after receiving email notification, but the page only announced Round-2 was sold out. No, but my warranty runs out in April 2020, assuming I have "put my hand up" prior to then I should still be ok to participate? Only issue is, how do I "put my hand" up when the web page say this trade-in is "Unavailable" and when I go to enter my email address it says "An error occured when submitting. Please try again later"? Is there an more official way to register your interest that is tied to your ownership/warranty record?
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Post by doc1963 on Nov 20, 2019 6:19:42 GMT -5
Has anyone else been reassured by Customer Support that all XMC-1 owners (who wish to) will get their chance at bat to exchange theirs for an XMC-2? I’m worried about snagging a deal because I tried the online purchase a couple hours after receiving email notification, but the page only announced Round-2 was sold out. No, but my warranty runs out in April 2020, assuming I have "put my hand up" prior to then I should still be ok to participate? Only issue is, how do I "put my hand" up when the web page say this trade-in is "Unavailable" and when I go to enter my email address it says "An error occured when submitting. Please try again later"? Is there an more official way to register your interest that is tied to your ownership/warranty record? As long as you are the official registered owner, it does not matter if the warranty expires. You are still eligible for the upgrade program. Keith explains the “rules” in detail... HEREHowever I do admit that I do not like the way they are handling this. I much prefer the way that they did it when they originally released the XMC-1 by using a sign-up list and working their way down that list. That seemed to be far more structured and fair to everyone who wanted to make the purchase.
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geebo
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Post by geebo on Nov 20, 2019 9:13:29 GMT -5
Said goodbye to my XMC-1. It was one of the early ones that was shipped without Dirac and later upgraded to the latest 4K board. Hopefully, a shiny new RMC-1L will arrive in a week or so. Same here. XMC-1 purchased July 2014 and now it's headed back to it's birth place. Now the wait for an RMC-1L. Please post when yours arrives.
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Post by Jessica on Nov 20, 2019 9:38:44 GMT -5
No, but my warranty runs out in April 2020, assuming I have "put my hand up" prior to then I should still be ok to participate? Only issue is, how do I "put my hand" up when the web page say this trade-in is "Unavailable" and when I go to enter my email address it says "An error occured when submitting. Please try again later"? Is there an more official way to register your interest that is tied to your ownership/warranty record? As long as you are the official registered owner, it does not matter if the warranty expires. You are still eligible for the upgrade program. Keith explains the “rules” in detail... HEREHowever I do admit that I do not like the way they are handling this. I much prefer the way that they did it when they originally released the XMC-1 by using a sign-up list and working their way down that list. That seemed to be far more structured and fair to everyone who wanted to make the purchase. We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice.
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Chris
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Post by Chris on Nov 20, 2019 9:43:06 GMT -5
Taxes can be refunded. I'll give a recent real world example. I bought the new Schiit Sol turntable right when it was first offered. Unfortunately there were some teething problems and Schitt offered to either give a full refund for a return or I could keep it and be in their "impromptu" beta and receive a partial refund for my trouble. Since I didn't think any of the issues were not fixable I kept the turntable. I received a refund on my credit card for the amount plus taxes. There wasn't any drama or fuss just a simple transaction. I don't see why this can't work for Emotiva?
BTW, I just received a new tonearm and other bits that address all the "issues" with the original turntable. I heartily recommend the Schitt Sol if you like to tinker and adjust your turntable to achieve optimum performance. It's a really neat design.
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Post by doc1963 on Nov 20, 2019 10:26:06 GMT -5
As long as you are the official registered owner, it does not matter if the warranty expires. You are still eligible for the upgrade program. Keith explains the “rules” in detail... HEREHowever I do admit that I do not like the way they are handling this. I much prefer the way that they did it when they originally released the XMC-1 by using a sign-up list and working their way down that list. That seemed to be far more structured and fair to everyone who wanted to make the purchase. We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice. Understood, and thank you for the response.
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Post by roadrebel on Nov 20, 2019 11:07:19 GMT -5
As long as you are the official registered owner, it does not matter if the warranty expires. You are still eligible for the upgrade program. Keith explains the “rules” in detail... HEREHowever I do admit that I do not like the way they are handling this. I much prefer the way that they did it when they originally released the XMC-1 by using a sign-up list and working their way down that list. That seemed to be far more structured and fair to everyone who wanted to make the purchase. We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice. Thanks for the reply Jess, Only 1 question, how does one know if they are on the list at all? I have signed up via webpage but have never gotten a confirmation email for the XMC2. I did try it again for RMC1L and it does send and email. [/quote]
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stiehl11
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Post by stiehl11 on Nov 20, 2019 11:52:20 GMT -5
We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice. Thanks for the reply Jess, Only 1 question, how does one know if they are on the list at all? I have signed up via webpage but have never gotten a confirmation email for the XMC2. I did try it again for RMC1L and it does send and email. As she said, there is not a list. When did you sign up on the "trade-in" page? To my knowledge there hasn't been a notification since wave 2 came out on 10/28. If you've signed up after that, there hasn't been an email. If you signed up prior to that, make sure the notifications aren't going to your "junk" email folder.
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Post by Gary Cook on Nov 20, 2019 14:29:56 GMT -5
No problem as long as the invoice that accompanies the XMC-2 shows the net price (after trade in). I’d say you may not be speaking to US tax law that many of us (and Emotiva) are under. They cannot give a final price until they’ve received the unit and evaluate it. It’s pretty simple, issue invoice #1 that travels with the XMC-2 at the net price (after trade in) assuming that all is as described with the trade in. If necessary, such as something not as described with the trade in, issue invoice #2 with the appropriate adjustment. We do it all the time except the invoice that travels with the items is a pro forma, for declaration purposes only. The “real” invoice follows later (via email) when all evaluations are completed. Cheers Gary
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Post by AudioHTIT on Nov 20, 2019 15:27:39 GMT -5
I’d say you may not be speaking to US tax law that many of us (and Emotiva) are under. They cannot give a final price until they’ve received the unit and evaluate it. It’s pretty simple, issue invoice #1 that travels with the XMC-2 at the net price (after trade in) assuming that all is as described with the trade in. If necessary, such as something not as described with the trade in, issue invoice #2 with the appropriate adjustment. We do it all the time except the invoice that travels with the items is a pro forma, for declaration purposes only. The “real” invoice follows later (via email) when all evaluations are completed. Cheers Gary Believe me, I think the cross ship would be great, I just can’t speak to the issues Emotiva faces in doing that.
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Post by routlaw on Nov 20, 2019 15:56:55 GMT -5
One of the sales rep at Emotiva when into some length describing why the company did not want to use a method of cross shipping, ie purchase a piece, it arrives, ship old piece back, it arrives and they issue a rebate. Apparently it was a logistical nightmare keeping track of things. It still doesn't make sense to me, although at the end of the day Emotiva really is offering a very good deal that works for both them and consumer, notwithstanding the complaints we all have with their exchange system.
Some companies however do this on a daily basis, for instance PS Audio has an excellent trade-in program where they give you 100% value of your piece of gear being traded when it was NEW, up to a certain limit. In other words choose wisely what you trade in. The initial charge is only for the traded price and if you decide to keep the new gear, the only thing left to do is send in your old agreed upon trade in piece. Consumer has a 30 day trial period to make up their mind. Strikes me as being an incredible system, and apparently works well for both parties.
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Post by thezone on Nov 20, 2019 16:57:15 GMT -5
We give everyone on the wait list the same opportunity so that it's fair. Nov 21, 2019 3:22:20 GMT 10.5 stiehl11 said: As she said, there is not a list. So is there a list or not? I cant add my email address to the list as the web page say this trade-in is "Unavailable" and when I go to enter my email address it says "An error occured when submitting. Please try again later"?
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Post by aussie21 on Nov 20, 2019 23:24:02 GMT -5
I think I am on the list (asked for confirmation and got an email) However living in Australia the emails go out in the middle of the night. So far I have been too late to grab one. It would seem that I will have a long wait until all the other orders are filled
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Post by Gary Cook on Nov 20, 2019 23:36:45 GMT -5
I think I am on the list (asked for confirmation and got an email) However living in Australia the emails go out in the middle of the night. So far I have been too late to grab one. It would seem that I will have a long wait until all the other orders are filled Same here, no DIRAC = not interested. It’s simply too much of a risk, no matter how slim, of having to ship it back to the US to get DIRAC working for some not as yet known reason. I’m on the list but it’s easy to just not respond to the email. Not that it matters at the moment as they send them out in the middle of the night Sydney time. Cheers Gary
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Post by thezone on Nov 21, 2019 0:26:18 GMT -5
I think I am on the list (asked for confirmation and got an email) However living in Australia the emails go out in the middle of the night. So far I have been too late to grab one. It would seem that I will have a long wait until all the other orders are filled I'm in Australia too! No email at all from anyone unfortunately. Although I'm starting to wonder if its worth it, I've already circumvented the 4K issue and the XMC-1 sounds awesome - Aside from the myriad of initial problems I faced with it its now working perfectly - id hate to go back to square one.
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digi
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Post by digi on Nov 22, 2019 10:10:09 GMT -5
It appears Emotiva has gotten themselves caught up with regards to the turn-around time to inspect and ship out the upgraded unit. My XMC-1 arrived yesterday after being dropped off at UPS Monday evening. I received an automated ups email of it being delivered and an email directly from Emotiva yesterday. Today I just received an email saying they found no issues with the inspection and my RMC-1 will be shipped today. It did take nearly three weeks to get the shipping label but at least I still had my unit to use. Now I am just hoping I do not have the issues many are reporting but only time will tell.
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geebo
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Post by geebo on Nov 22, 2019 10:18:37 GMT -5
I shipped my XMC Wednesday and it arrived in Franklin yesterday. Today I got notification that my RMC-1L is ready to ship today. Pretty quick turn around.
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