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Post by adaboy on Nov 22, 2019 10:30:16 GMT -5
I shipped my XMC Wednesday and it arrived in Franklin yesterday. Today I got notification that my RMC-1L is ready to ship today. Pretty quick turn around. It could be possible that since they know you personally you received preferential treatment. (nothing wrong with that btw) I'd say that your results are very different from others.
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geebo
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Post by geebo on Nov 22, 2019 10:33:03 GMT -5
I shipped my XMC Wednesday and it arrived in Franklin yesterday. Today I got notification that my RMC-1L is ready to ship today. Pretty quick turn around. It could be possible that since they know you personally you received preferential treatment. (nothing wrong with that btw) I'd say that your results are very different from others. Not just me. Here is what digi wrote in a post just above mine: It appears Emotiva has gotten themselves caught up with regards to the turn-around time to inspect and ship out the upgraded unit. My XMC-1 arrived yesterday after being dropped off at UPS Monday evening. I received an automated ups email of it being delivered and an email directly from Emotiva yesterday. Today I just received an email saying they found no issues with the inspection and my RMC-1 will be shipped today. It did take nearly three weeks to get the shipping label but at least I still had my unit to use. Now I am just hoping I do not have the issues many are reporting but only time will tell.So both of ours were received by Emo yesterday and are shipping today.
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Post by adaboy on Nov 22, 2019 10:36:50 GMT -5
It could be possible that since they know you personally you received preferential treatment. (nothing wrong with that btw) I'd say that your results are very different from others. Not just me. Here is what digi wrote in a post just above mine: It appears Emotiva has gotten themselves caught up with regards to the turn-around time to inspect and ship out the upgraded unit. My XMC-1 arrived yesterday after being dropped off at UPS Monday evening. I received an automated ups email of it being delivered and an email directly from Emotiva yesterday. Today I just received an email saying they found no issues with the inspection and my RMC-1 will be shipped today. It did take nearly three weeks to get the shipping label but at least I still had my unit to use. Now I am just hoping I do not have the issues many are reporting but only time will tell.So both of ours were received by Emo yesterday and are shipping today. Yes I saw his, did you have to wait 3 weeks for the shipping label? IIRC you live closer to head quarters, no issues with shipping times.
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geebo
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Post by geebo on Nov 22, 2019 10:49:47 GMT -5
Not just me. Here is what digi wrote in a post just above mine: It appears Emotiva has gotten themselves caught up with regards to the turn-around time to inspect and ship out the upgraded unit. My XMC-1 arrived yesterday after being dropped off at UPS Monday evening. I received an automated ups email of it being delivered and an email directly from Emotiva yesterday. Today I just received an email saying they found no issues with the inspection and my RMC-1 will be shipped today. It did take nearly three weeks to get the shipping label but at least I still had my unit to use. Now I am just hoping I do not have the issues many are reporting but only time will tell.So both of ours were received by Emo yesterday and are shipping today. Yes I saw his, did you have to wait 3 weeks for the shipping label? IIRC you live closer to head quarters, no issues with shipping times. Shipping is 1 day for me. I purchased the upgrade on Nov. 2nd at the open house and got my shipping label on Nov. 18 so 16 days.
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Post by rbk123 on Nov 22, 2019 11:21:14 GMT -5
Shipping is 1 day for me. I purchased the upgrade on Nov. 2nd at the open house and got my shipping label on Nov. 18 so 16 days. Apparently the label department didn't get Dan's memo that geebo-is-in-the-house, but manufacturing did. No doubt the label department will be "corrected" accordingly.
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Post by creimes on Nov 22, 2019 13:31:24 GMT -5
Yes I saw his, did you have to wait 3 weeks for the shipping label? IIRC you live closer to head quarters, no issues with shipping times. Shipping is 1 day for me. I purchased the upgrade on Nov. 2nd at the open house and got my shipping label on Nov. 18 so 16 days. did you not go watch yours or help the RMC-1L build process ?? Chad
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geebo
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Post by geebo on Nov 22, 2019 14:16:17 GMT -5
Shipping is 1 day for me. I purchased the upgrade on Nov. 2nd at the open house and got my shipping label on Nov. 18 so 16 days. did you not go watch yours or help the RMC-1L build process ?? Chad Unfortunately my schedule wouldn't allow for it until the week after Thanksgiving because I have people on vacation through next week. It goes without saying that I didn't want to wait that long if the 1-L is ready now.
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stiehl11
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Post by stiehl11 on Nov 22, 2019 14:58:37 GMT -5
I shipped my XMC Wednesday and it arrived in Franklin yesterday. Today I got notification that my RMC-1L is ready to ship today. Pretty quick turn around. Got my notification after-hours (5:15) on the 15th, dropped it off on the 18th, and picked mine up at the end of the day on the 19th.
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Post by frenchyfranky on Nov 22, 2019 15:24:29 GMT -5
As long as you are the official registered owner, it does not matter if the warranty expires. You are still eligible for the upgrade program. Keith explains the “rules” in detail... HEREHowever I do admit that I do not like the way they are handling this. I much prefer the way that they did it when they originally released the XMC-1 by using a sign-up list and working their way down that list. That seemed to be far more structured and fair to everyone who wanted to make the purchase. We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice. how long do you plan to offer this XMC-1 to XMC-2 upgrade program? Until January, February, March...? Because the holiday season is coming and I really don't want to pass my vacation without my audio equipment during the transfer process, so it is convenient for me to upgrade anytime in 2020 after holidays, but I do not want to lose the chance to upgrade.
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geebo
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Post by geebo on Nov 22, 2019 15:35:36 GMT -5
We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice. how long do you plan to offer this XMC-1 to XMC-2 upgrade program? Until January, February, March...? Because the holiday season is coming and I really don't want to pass my vacation without my audio equipment during the transfer process, so it is convenient for me to upgrade anytime in 2020 after holidays, but I do not want to lose the chance to upgrade. Emotiva has not set an expiration date for the trade up deal. They did say that they will give plenty of advanced notice when they do.
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stiehl11
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Post by stiehl11 on Nov 22, 2019 17:38:01 GMT -5
They probably should post a sticky on the trade-in policy (if they haven't already). I think that was the 3rd or 4th time a question has been asked about it.
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Post by creimes on Nov 22, 2019 18:13:10 GMT -5
We give everyone on the wait list the same opportunity so that it's fair. People following on the forum seem to have the most success with getting a trade in XMC-2 because they're checking in with our website, emails, and Lounge frequently. Just know that while there is more demand than supply right now, eventually we will be caught up. We do not want to manage the sign up list like we did in the past where we went down the list in numerical order. It was a nightmare to manage. First off, it's a big purchase and some people while highly interested are not ready to complete an order right away. We had to give each individual an amount of time to respond, hold a unit, then if we couldn't get a response we'd go to the next person in line... and guess what would usually happen in that circumstance...? The person who wasn't responding suddenly wants a unit. It created a lot of headaches and was at one point a full time job for the person managing it. We'd rather our sales team use their bandwidth to work with customers where it counts - support and product advice. how long do you plan to offer this XMC-1 to XMC-2 upgrade program? Until January, February, March...? Because the holiday season is coming and I really don't want to pass my vacation without my audio equipment during the transfer process, so it is convenient for me to upgrade anytime in 2020 after holidays, but I do not want to lose the chance to upgrade. Did you see the T2, C1 and B1 speakers for sale close to you, rickavmaniac has some T2 for like $540 in Gatineau
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Post by AudioHTIT on Nov 25, 2019 14:44:46 GMT -5
Another fast turn around to report, got an eMail on Friday that my XMC-1 was received, then another today that it’s been inspected and ‘looks good’, the XMC-2 shipped out today!
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Post by wilburthegoose on Nov 25, 2019 15:00:01 GMT -5
Nicely done by Emotiva. Now I just need to find that darn original calibration microphone! (I purchased a calibrated mic).
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Post by awalk92 on Nov 25, 2019 17:16:20 GMT -5
Same fast turn around. XMC-1 arrived this morning at Emotiva and got inspection email a couple of hours later and shipping notification an hour after that.
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Post by Talley on Nov 25, 2019 17:49:10 GMT -5
Sent my XMC-1 off on Monday 11/18 and just got delivery notice that my RMC-1L will be delivered to my house on 11/29. Fast turnaround!
Hell ya!
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Post by bitzerjdb on Nov 25, 2019 21:08:32 GMT -5
Sent mine in Last Tuesday, it arrived back "home" on Thursday. Today I received notice that my RMC-1L was shipping and would be here on Wednesday.
Pretty quick turnaround, I'm happy.
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Post by stephen on Nov 26, 2019 13:15:30 GMT -5
I pulled the trigger on purchasing a refurbished XMC-1 w/ Dirac full -- thank you for those that traded up! Waiting for it to ship... Meanwhile anyone want to buy a used UMC-1?
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Post by Talley on Nov 26, 2019 21:42:20 GMT -5
I pulled the trigger on purchasing a refurbished XMC-1 w/ Dirac full -- thank you for those that traded up! Waiting for it to ship... Meanwhile anyone want to buy a used UMC-1? $999 is a hell of a price man. Congrats! I owned my XMC-1 for 4yrs 5 months. Such a wonderful unit, never had a problem either.
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cawgijoe
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Post by cawgijoe on Nov 27, 2019 7:41:09 GMT -5
I pulled the trigger on purchasing a refurbished XMC-1 w/ Dirac full -- thank you for those that traded up! Waiting for it to ship... Meanwhile anyone want to buy a used UMC-1? $999 is a hell of a price man. Congrats! I owned my XMC-1 for 4yrs 5 months. Such a wonderful unit, never had a problem either. I had my XMC-1 for about the same amount of time before trade-in. It was fantastic. Enjoy!
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